Format:
1 online resource (372 pages)
Edition:
1st ed.
ISBN:
9780750678643
,
9780080547367
Note:
Front Cover -- Knowledge Management in Theory and Practice -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- 1. Introduction to Knowledge Management in Theory and Practice -- Learning Objectives -- Introduction -- What Is Knowledge Management? -- Multidisciplinary Nature of KM -- The Two Major Types of Knowledge -- The Concept Analysis Technique -- History of Knowledge Management -- From Physical Assets to Knowledge Assets -- Organizational Perspectives on Knowledge Management -- Why Is KM Important Today? -- KM for Individuals, Communities, and Organizations -- Key Points -- Discussion Points -- References -- 2. The Knowledge Management Cycle -- Learning Objectives -- Introduction -- Major Approaches to the KM Cycle -- The Zack KM Cycle -- The Bukowitz and Williams KM Cycle -- The McElroy KM Cycle -- The Wiig KM Cycle -- An Integrated KM Cycle -- Strategic Implications of the KM Cycle -- Practical Considerations for Managing Knowledge -- Key Points -- Discussion Points -- References -- 3. Knowledge Management Models -- Learning Objectives -- Introduction -- Major Theoretical KM Models -- The Von Krogh and Roos Model of Organizational Epistemology -- The Nonaka and Takeuchi Knowledge Spiral Model -- The Knowledge Creation Process -- Knowledge Conversion -- Knowledge Spiral -- The Choo Sense-making KM Model -- The Wiig Model for Building and Using Knowledge -- The Boisot I-Space KM Model -- Complex Adaptive System Models of KM -- Strategic Implications of KM Models -- Practical Implications of KM Models -- Key Points -- Discussion Points -- References -- 4. Knowledge Capture and Codification -- Learning Objectives -- Introduction -- Tacit Knowledge Capture -- Tacit Knowledge Capture at Individual and Group Levels -- Interviewing Experts -- Structured Interviewing -- Stories -- Learning by Being Told -- Learning by Observation
,
Glossary -- Index
,
Other Methods of Tacit Knowledge Capture -- Tacit Knowledge Capture at the Organizational Level -- Explicit Knowledge Codification -- Cognitive Maps -- Decision Trees -- Knowledge Taxonomies -- Strategic Implications of Knowledge Capture and Codification -- Practical Implications of Knowledge Capture and Codification -- Key Points -- Discussion Points -- Note -- References -- 5. Knowledge Sharing and Communities of Practice -- Learning Objectives -- Introduction -- The Social Nature of Knowledge -- Sociograms and Social Network Analysis -- Community Yellow Pages -- Knowledge-Sharing Communities -- Types of Communities -- Roles and Responsibilities in CoPs -- Knowledge Sharing in Virtual CoPs -- Obstacles to Knowledge Sharing -- The Undernet -- Organizational Learning and Social Capital -- Measuring the Value of Social Capital -- Strategic Implications of Knowledge Sharing -- Practical Implications of Knowledge Sharing -- Key Points -- Discussion Points -- Notes -- References -- 6. Knowledge Application -- Learning Objectives -- Introduction -- Knowledge Application at the Individual Level -- Characteristics of Individual Knowledge Workers -- Bloom's Taxonomy of Learning Objectives -- Task Analysis and Modeling -- EPSS -- Knowledge Application at Group and Organizational Levels -- Knowledge Reuse -- Knowledge Repositories -- Strategic Implications of Knowledge Application -- Practical Implications of Knowledge Application -- Key Points -- Discussion Points -- Notes -- References -- 7. The Role of Organizational Culture -- Learning Objectives -- Introduction -- Different Types of Cultures -- Organizational Culture Analysis -- Culture at the Foundation of KM -- The Effects of Culture on Individuals -- Cultural Transformation to a Knowledge-Sharing Culture -- Organizational Maturity Models -- KM Maturity Models -- CoP Maturity Models
,
Strategic Implications of Organizational Culture -- Practical Implications of Organizational Culture -- Key Points -- Discussion Points -- Notes -- References -- 8. Knowledge Management Tools -- Learning Objectives -- Introduction -- Knowledge Capture and Creation Tools -- Content Creation Tools -- Data Mining and Knowledge Discovery -- Blogs -- Content Management Tools -- Knowledge Sharing and Dissemination Tools -- Groupware and Collaboration Tools -- Wikis -- Networking Technologies -- Knowledge Acquisition and Application Tools -- Intelligent Filtering Tools -- Adaptive Technologies -- Strategic Implications of KM Tools and Techniques -- Practical Implications of KM Tools and Techniques -- Key Points -- Discussion Points -- Notes -- References -- 9. KM Strategy and Metrics -- Learning Objectives -- Introduction -- Knowledge Management Strategy -- Knowledge Audit -- Gap Analysis -- The KM Strategy Road Map -- The Management of Organizational Memory -- Balancing Innovation and Organizational Structure -- Historical Overview of Metrics in KM -- KM Metrics -- The Benchmarking Method -- The Balanced Scorecard Method -- The House of Quality Method -- Key Points -- Discussion Points -- Notes -- References -- 10. The KM Team -- Learning Objectives -- Introduction -- Major Categories of KM Roles -- Senior Management Roles -- KM Roles and Responsibilities within Organizations -- The KM Profession -- The Ethics of KM -- Key Points -- Discussion Points -- Note -- References -- 11. Future Challenges for KM -- Learning Objectives -- Introduction -- Political Issues Regarding Access -- The Politics of Organizational Context and Culture -- How to Provide Incentives for Knowledge Sharing -- Shift to Knowledge-Based Assets -- Future Challenges for KM -- KM Research Issues -- A Postmodern KM? -- Concluding Thoughts -- Key Points -- Discussion Points -- References
Additional Edition:
Print version Dalkir, Kimiz Knowledge Management in Theory and Practice Oxford : Taylor & Francis Group,c2011 ISBN 9780750678643
Language:
English
Keywords:
Electronic books
URL:
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