Umfang:
1 Online-Ressource (xxv, 406 Seiten)
Ausgabe:
Second edition
ISBN:
9781003043409
,
1003043402
Inhalt:
Section I. Overview of social media research in crisis communication : The status of social-mediated crisis communication (SMCC) research: an analysis of published articles in 2002-2014 / Yang Cheng and Glen Cameron -- Revising situational crisis communication theory: the influences of social media on crisis communication theory and practice / W. Timothy Coombs -- Section II. Current issues of social media and crisis communication : Communicating strategic change: the continuum of reputation, issues management, and crisis management is built on a positive corporate culture / Michael B. Goodman -- Handling crises in social media: from stakeholder crisis awareness and sense making to organizational crisis preparedness / Chiara Valentini, Stefania Romenti, and Dean Kruckeberg -- Ethical engagement at a time of crisis in the social era / Chun-Ju Flora Hung-Baesecke and Shannon A. Bowen -- Section III. Foundations and frameworks : Section IIIa. Organizational approaches and considerations : The role of public relations leadership in effective social media and crisis communication management / Juan Meng and Bruce K. Berger -- The corporate social media spokesperson: Who should speak on behalf of the organization in times of crises? / Ratna Damayanti, Stacey Rodrigues, Samuel Chua, and Augustine Pang -- Examining public responses to social media crisis communication strategies in the United States and China / Zifei Fay Chen and Bryan H. Reber -- Section III-B. Audience-oriented approaches and considerations : Toward more audience-oriented approaches to crisis communication and social media research / Julia Daisy Fraustino and Brooke Fisher Liu -- Social media, Hashtag hijacking, and the evolution of an activist group strategy / Nathan Gilkerson and Kati Tusinski Berg -- Section III-C. Characteristics and types of social media : Social media's value in a crisis: channel effect or stealing thunder? / W. Timothy Coombs, An-Sofie Claeys, and Sherry Holladay -- The world's all atwitter: image repair discourse on social media / Mark Glantz and William L. Benoit -- Augmented reality, wearable technology, and gamification: mobile media and crisis communication emerging specializations / Karen Freberg and Michael J. Palenchar -- Section IV. Areas of application : Section IV-A. Corporate : Using Twitter for crisis communication: a content analysis of Fortune 500 companies / Michael North, Cong Li, Jiangmeng Liu, and Yi Grace Ji -- A study of Malaysia Airlines' missing flight crisis: news frames, crisis emotions, negative behavioral intentions, corporate reputation, and country image / Jueman (Mandy) Zhang, Yi Wang, Yue Wu, Xiuli Wang, and Ross Buck -- Section IV-B. Nonprofit : Nonprofit organizations' use of social media in crisis communication / Melony Shemberger -- World Vision's lack of vision: a case study of the 2014 gay hiring crisis / Nance McCown -- Section IV-C. Health : When a pandemic strikes: toward the social media pandemic communication model / Rachael Song-Qi Lim, Elizabeth Yingzhi Tan, Eric Wei Lim, Norshima Bte Abdul Aziz and Augustine Pang -- Health misinformation via social media: the case of vaccine safety on Pinterest / Jeanine Guidry and Marcus Messner -- Section IV-D. Disaster : Social media use during disasters: a research synthesis and road map / Julia Daisy Fraustino, Brooke Fisher Liu, and Yan Jin -- Natural disasters, Twitter, and stakeholder communication: what we know and directions for future inquiry / Kenneth A. Lachlan, Patric Spence, and Xialing Lin -- Visualizing response and recovery: the impact of social media-based images in a crisis / Melissa Janoske -- Section IV-E. Political : Exploring crisis management via Twitter in the age of political transparency / Lisa Gandy and Elina Erzikova -- From Bashtags to Geobombing: modern-day digital guerrilla tactics / Patricia Swann -- Section IV-F Sports : Sports, culture, and financial crisis: a cross-cultural comparison of the social media responses of struggling sports associations in the United States and the United Kingdom / Audra Diers-Lawson and Stephen M. Croucher -- The role of influencers: an analysis of social media discussion across platforms through a sustained crisis / Tina McCorkindale and Marcia W. DiStaso -- Section V. Emerging frameworks and future directions : Digital dialogue: crisis communication in social media / Øyvind Ihlen and Abbey Levenshus -- Social media engagement for crisis communication: a preliminary measurement model / Hua Jiang and Yi Luo -- Crisis communication in a changing media environment: a review of the theoretical landscape in crisis communication and research gaps / Lucinda Austin, Julia Daisy Fraustino, Yan Jin, and Brooke Fisher Liu -- Conclusion / Yan Jin and Lucinda Austin.
Weitere Ausg.:
ISBN 9780367488994
Weitere Ausg.:
ISBN 9780367489007
Weitere Ausg.:
Erscheint auch als Druck-Ausgabe ISBN 9780367488994
Sprache:
Englisch
Schlagwort(e):
Aufsatzsammlung
DOI:
10.4324/9781003043409
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