Format:
1 Online-Ressource (206 Seiten)
ISBN:
9783030851200
,
9783030851194
Series Statement:
Management for Professionals Ser
Note:
Intro -- Foreword -- Downloads and Links for Tools and Trainings Described in the Book -- Contents -- Editors and Contributors -- Part I: Theoretical Basis -- The Concept of a Comprehensive Management Approach -- 1 The Concept: Excellence as a Management and Leadership Culture -- 2 A Fundamental Management Decision: Quality Management or Management Quality? -- Excursion into a Short History of the Quality Idea -- Craft Occupations, Craft and Commercial Guilds -- Tested Quality -- Produced Quality -- Quality of Leadership and Organisation -- 3 Quality and Excellence -- Quality as Such and for Me -- Quality of Work -- Quality in Services Like Learning and Caring -- Stakeholder Orientation -- 4 The EFQM Excellence Model -- The Excellence Model Till 2019 -- Periodical Self-Assessment as a Learning and Improvement Driver -- The EFQM Excellence Model Release 4.0 -- 5 Learning Organisation -- Can Organisations Learn? -- What Is (Organisational) Learning? -- Knowledge or Competence? -- From Communities of Practice to Communities of Performance -- Learning Organisation and Continuous Improvement Process -- Stakeholder Orientation as a Permanent Process -- Improvement Process -- Learning Process -- Participation Process -- Decision-Making Process -- Appropriation Process -- 6 The Introductory and Advisory Process -- Advice and Advisor -- Pitfall Patterns -- Learning Time Versus Working Time -- Team Work Versus Circle Work -- Comprehensive Versus Tailor-Made Participation -- Standardisation Versus Adapted Solutions -- Process Orientation Versus Result Orientation -- Keeping the Minutes -- How to Start -- 7 Stakeholder Analysis -- Customer-Supplier Analysis -- 8 Final Remarks -- References -- Stress Management and Resilience Building -- 1 Sustainable Business Development and Decent Work -- 2 Stressful Working Conditions -- 3 Resources at Work
,
4 Resource Development and Resilience Among Employees, Teams and as a Human Resource Management Task -- 5 Stress Management and Excellence -- Purpose, Vision, and Strategy -- 6 Organisational Culture and Organisational Leadership -- 7 Involve Stakeholders -- Creating Sustainable Benefits -- Driving Performance and Transformation -- References -- Part II: The Software Solution -- The Concept of Excellence-Driven Self-Assessment -- 1 Introduction -- 2 Using a Web-Based Support Application -- THE GOA-Workbench -- 3 Adaptations to the EFQM 4.0 Modell -- Introduction to the Web-Based Self-Assessment Modules -- Individual Stress Factor Assessment -- Corporate Stress Factor Assessment -- Improvement Planning with the CSFA -- GOA Easy Assessment-A Web-Based Self-Assessment Approach Based on EFQM -- 4 Integration of Results and Improvement Ideas from Both Types of Self-Assessment -- References -- IMPRESS Training Modules -- 1 Introduction -- 2 E-Learning Modules -- Stress Management Basics -- Background Knowledge on Stressors -- Background Knowledge on Resources -- Introduction to Excellence -- 3 Facilitated Coaching -- Control and Clarity -- Leadership and Social Support -- Organisational Climate and Communication -- Attitudes and Behaviours -- Roles and Responsibilities -- Team Climate and Cooperation -- Working Conditions and Workflow -- Task -- 4 Combining Additional Training Modules to a Customised Follow-up Training -- References -- Part III: Case Studies on the Introduction of Excellence-Based Stress Management and the Use of the Self-Assessment Software -- Pilot Projects Conducted Within IMPRESS -- 1 Introduction -- 2 Analysis of Stress Factors in the Participating Regions -- Initial IMPRESS Survey in the Participating Regions -- IMPRESS Stress Factor Assessment Results Summary -- 3 Pilots in Various Organisations Across Europe
,
Deppisch and Tylla Tax and Accounting Consultants Ltd. (Germany) -- Introduction -- Description of the Company -- Motivation for Participation in the Assessment -- Requirements for Carrying Out an Assessment -- Methodological Structure of the Assessment on the Basis of EFQM -- Results and Their Classification -- Transparency Through Workshops to Explain and Discuss the Results -- The Most Important Suggestions for Improvement of the Employees -- Implementation of Activities -- The Customer Benefit -- Increased Requirements Regarding Stress Management as a Result of the Corona Pandemic -- The Impact of the Pandemic on the Service Provider -- Phoenix STS Safety Management Systems (Ireland) -- Introduction -- Description of the Company -- Parameters for Carrying Out an Assessment -- Methodological Structure of the Assessment on the Basis of EFQM -- Results and Their Classification -- Transparency Through Workshops to Explain and Discuss the Results -- The Most Important Suggestions for Improvement of the Employees -- The Customer Benefit -- Increased Requirements Regarding Stress Management as a Result of the Corona Pandemic -- The Impact of the Pandemic on the Service Provider -- Riga East University Hospital Ltd. (Latvia) -- Description of the Company -- Strategic Objectives -- Motivation to Participate in the Assessment -- Requirements for Performing the Assessment -- Methodological Structure of the Assessment Based on EFQM -- Results and Their Classification -- Transparency Through Workshops to Explain and Discuss the Results -- The Most Important Suggestions for Improvement from the Employees -- Implementation of the Measures -- The Customer Benefit -- Increased Stress Management Requirements as a Result of the Corona Pandemic -- The Impact of the Pandemic Situation on the Organisation -- PKF Attest (Spain) -- The Case Company
,
Objectives and Implementation -- Results -- Action Plan -- Benefits -- House of Culture, Gernika-Lumo (Spain) -- The Implementation -- Objectives -- Results -- Benefits -- Harmony Academy (Slovakia) -- Description of the Company -- Motivation to Participate in the Assessment -- Requirements for Performing the Assessment -- Results and Their Classification -- The Results -- The Most Important Suggestions for Improvement from the Employees -- Implementation of the Measures -- The Customer Benefit -- Impact of the COVID-19 Pandemic on the Organisation -- 4 Pilots in Higher Education Institutions (HEI) -- Ludwig-Maximilians Universität, Munich (Germany) -- Aims -- Content of Classes -- Teaching Research Project (1 and 2)-Work and Organisational Psychology -- Experiences with IMPRESS Tools in Formal Classes -- Nuertingen-Geislingen University (HfWU), Faculty of Business and Law (Germany) -- Introduction -- Description of the Organisation -- Motivation for Participation in the Assessment -- Requirements for Carrying Out an Assessment -- Methodological Structure of the Corporate Stress Factor Assessment -- Results and Their Classification -- Transparency Through Lectures to Explain and Discuss the Results -- The Impact of the Covid-19 Pandemic -- Riga Technical University (Latvia) -- Description of the Company -- Motivation for Participation in the Assessment -- Requirements for Carrying Out an Assessment -- Results and Their Classification -- The Impact of the Covid-19 Pandemic -- University of Barcelona (Spain) -- Aims -- Bachelor of Psychology Course Organisational Psychology -- Research Internships -- Experiences with IMPRESS Tools and Content in Formal Classes -- Reference
Additional Edition:
Erscheint auch als Druck-Ausgabe Berger, Rita Organisational Excellence and Resilience Cham : Springer International Publishing AG,c2021 ISBN 9783030851194
Language:
English
Subjects:
Psychology
Keywords:
Organisatorisches Lernen
;
Mitarbeiter
;
Stressbewältigung
;
Arbeitsleistung
;
Aufsatzsammlung
;
Aufsatzsammlung
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Volltext
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