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Format: 1 Online-Ressource (xiv, 402 Seiten) , ill

ISBN: 9781783509348

Series Statement: Research on emotion in organizations v. 10

Content: Emotion in an organization is much more than a phenomenon experienced solely by its members it is a deeply embedded component of the organizational fabric. Consistent with this idea, chapters in this volume deal with emotion at all levels of organizing: at the individual level, expressed in interpersonal exchanges and in groups, and across the organization as a whole. They represent a selection of papers from the Eighth International Conference on Emotion in Organizations, held in July 2012 in Helsinki, Finland; plus a selection of invited chapters. Chapters thus represent cutting-edge articles by leading and emerging scholars of emotion in organizations from around the world. Specific topics include creation of positively deviant business-to-business services, leader effectiveness and emotions in crisis situations, gender and role conflict among managers, developing shared wellbeing in communal settings, the nature of emotional labor across levels, managing workplace aggression, building customer passion, developing mindfulness, emergence of expectations, emotionalizing institutional theory, bullying as a form of institutional control, and how employees project competence

Note: Positive emotions foster the co-creation of mutual value in services : four positively deviant performances / Merja Fischer -- Increasing energy and performance through customer passion : an organizational level study / Petra Kipfelsberger, Heike Bruch -- Sharing well-being in a work community : exploring well-being generating relational systems / Frank Martela -- Mapping the terrain of aggression within the workplace context / Stacey Kent, Ashlea C. Troth, Peter J. Jordan -- Great expectations : discourse and affect during field emergence / Stine Grodal, Nina Granqvist -- Toward a toolkit for emotionalizing institutional theory / Maxim Voronov -- Institutional theory, normative pressures, emotions, and indirect aggression / Stacey Kent, Peter J. Jordan, Ashlea C. Troth -- Emotions in institutions : bullying as a mechanism of institutional control / Rich Dejordy, Frank Barrett -- To be one of us, you have to feel like one of us : how leaders' expressed emotions influences followers' perceptions of leader self-sacrifice intentions and effectiveness in a crisis situation / Eugene Y.J. Tee, Yin Lu Ng, Neil Paulsen -- Gender and person/role conflict in management : a study of gender, management position and emotional dissonance amongst managers in a Scandinavian setting / Hulda Mjöll Gunnarsdóttir -- Competency labor : a conceptual framework for examining individuals' effort and emotions in projecting an image of competence at work / Julita Haber, Jeffrey M. Pollack, Ronald H. Humphrey -- Emotional labor as a dynamic process in service organizations : development of a multi-perspective, multilevel model / Esther Gracia, Neal M. Ashkanasy -- Emotion and mindfulness : using emotion as information to raise collective performance / Steven B. Wolff

Language: English

DOI: 10.1108/S1746-9791201410

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Format: 1 Online-Ressource (xvi, 399 Seiten) , ill

ISBN: 9781780526775

Series Statement: Research on emotion in organizations v. 8

Content: This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and augmented once again with invited chapters authored by leading scholars in the field. "Experiencing and managing emotions in the workplace" comprises fourteen chapters arranged in four sections: The experience of emotion; The dynamics of emotion; Regulating emotion; and The emotionally intelligent organization. These encompass a variety of methodological approaches, including qualitative and quantitative research, sourced from research conducted in organizations in the USA, Europe, and Australasia. The volume's secondary theme is "care and compassion", the theme of the Academy of Management meetings that followed the Emonet conference in Montreal. In effect, organizations that understand their members' emotions and utilize this information in their management practices become "emotionally intelligent" and capable of showing care and compassion to all stakeholders. The chapters in this book provide a rich and varied coverage of the latest developments in the study of the role of emotions in organizational settings

Note: Overview : experiencing and managing emotions in the workplace / Neal M. Ashkanasy, Charmine E.J. Härtel, Wilfred J. Zerbe -- ch. 1. The emotion experiences of employees in a work setting / Cara Jonker, Nadia Botma -- ch. 2. A model of psychological wellness for human resource employees in a platinum and steel production environment / Nadia Botma, Cara Jonker -- ch. 3. Muted anger in the workplace : changing the 'sound' of employee emotion through social sharing / Deanna Geddes, Lisa T. Stickney -- ch. 4. A holistic approach to the explanation of organizational behavior : the theory and practice of 'analysis of demand' / Laura Petitta, Valerio Ghezzi -- ch. 5. Measuring affect over time : the momentary affect scale / Phillip Gee, Timothy Ballard, Gillian Yeo, Andrew Neal -- ch. 6. Emotional responses to the injustice of organizational change : a qualitative study / Roy K. Smollan -- ch. 7. The role of cognition and attitude in driving behavior : elaborating on affective events theory / Brona Russell, Jacob Eisenberg -- ch. 8. Affect and employee proactivity : a goal-regulatory perspective / Uta K. Bindl, Sharon K. Parker -- ch. 9. A model of compassionate responses to anger expression / Angela Zenteno-Hidalgo, Deanna Geddes -- ch. 10. Trading in emotions : a closer examination of emotional labor / Frances M. Peart, Amanda M. Roan, Neal M. Ashkanasy -- ch. 11. The emotion work of police / Catherine S. Daus, Shanique Brown -- ch. 12. Emotion regulation strategies among customer service employees : a motivational approach / Michel Cossette, Ursula Hess -- ch. 13. Organizational emotional intelligence : theoretical foundations and practical implications / Jochen I. Menges -- ch. 14. We are all mad in Wonderland : an organizational culture framework for emotions and emotional intelligence research / Catherine S. Daus, Marie T. Dasborough, Peter J. Jordan, Neal M. Ashkanasy

Language: English

Subjects: Psychology

DOI: 10.1108/S1746-9791(2012)8

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Format: 1 Online-Ressource (xxiii, 385 Seiten) , ill

ISBN: 0857241788 , 9780857241788

Series Statement: Research on emotion in organizations v. 6

Content: Emotions have widespread effects in organizations and underlie a broad range of dynamics in organizations. This volume explores the role that emotion plays in such diverse organizational phenomena as entrepreneurship, change, service failure, and creativity. The study of emotions in organizations is broadening, with new phenomena being considered through the lens of emotions, and deepening, with theoretical approaches being refined and sharpened. The choice of theme of this volume reflects this tension. Organizations are dynamic, they change and they comprise elements that are constantly moving. They are simultaneously ordered and complicated and complex. Emotions help us understand this dynamism. As the chapters in this volume help us understand and appreciate, emotions are often an underlying energizing and motivating force. Examination of the role of emotions as precursors or mediators of change or innovation or creativity is therefore essential to being able to manage this dynamism

Note: Description based on print verison record , Corporate envy and emotional dynamics in the internal selection process of corporate venturing initiatives / Marina G. Biniari -- Group entrepreneurial behavior in established organizations: the role of middle managers's emotion regulation and group diversity / Leonidas A. Zampetakis and Konstantinos Kafetsios -- Putting emotion at the heart of agency: a relational perspective on entrepreneurial action / David Goss -- Personality, affect, and organizational change: a qualitative study / Roy K. Smollan, Jonathan A. Matheny and Janet G. Sayers -- The underlying structure of emotions during organizational change / Christina Kirsch, Warren Parry and Cameron Peake -- Complexity theory and affect structure: a dynamic approach to modeling emotional changes in organizations / Yan Li, Neal M. Ashkanasy and David Ahlstrom -- Building and sustaining resilience in organizational settings: the critical role of emotion regulation / Glenda M. Fisk and Angela M. Dionisi -- The emotions of change: merger sentiments, pleasure, and emotional expression / Stanley G. Harris and Eric B. Gresch -- Service encounter needs theory: a dyadic, psychosocial approach to understanding service encounters / Graham L. Bradley, Janet R. McColl-Kennedy, Beverley A. Sparks, Nerina L. Jimmieson and Dieter Zapf -- A laugh a day is sure to keep the blues away: managers' use of humor and the construction and destruction of employees' resilience / Nilupama Wijewardena, Charmine E. J. Härtel and Ramanie Samaratunge -- Creativity as mood regulation / March L. To. Neal M. Ashkanasy, Cynthia D. Fisher and Patricia A. Rowe -- Affective climate, organizational creativity, and knowledge creation: case study of an automotive company / Fabrizio Maimone and Marta Sinclair -- Creative conflict in digital imaging communities / Esther Maier and Oana Branzei

Additional Edition: Erscheint auch als Druck-Ausgabe Emotions and organizational dynamism Bingley : Emerald, 2010 ISBN 9780857241771

Language: English

Subjects: Psychology

Keywords: Organisationsverhalten ; Arbeit ; Gefühl ; Konferenzschrift

DOI: 10.1108/S1746-9791(2010)6

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Format: 1 Online-Ressource (xxv, 332 Seiten)

ISBN: 9781848556553

Series Statement: Research on emotion in organizations v. 5

Content: The study of emotions in organizations is unlocking new and exciting insights into why employees behave as they do in groups, organizations and in different cultural contexts. In this 5th volume of Research on Emotion in Organizations, a collection of the latest work advancing knowledge and practice in these areas is showcased. The readings will appeal to all seeking a better understanding of the social and emotional competencies that help employees thrive in the workplace, the types of emotional self-management strategies employees use in managing emotion work and how the work context affects these, the impact of emotional displays in the workplace on performance appraisal and perceived organizational commitment, the role of unconscious affect on attitudes and behaviors at work, how interpersonal relationships between co-workers affect vitality and job performance, cross-national and cross-cultural issues, and how to build positive work environments

Note: How can we make sense of emotional and social competencies within organizational settings? / Laura Guillén Ramo -- The secret life of mood : causes and consequences of unconscious affect at work / Stefanie K. Johnson, Camille S. Johnson -- Emotional deviance and organizational discipline : a study of emotions in grievance arbitration / Wilfred J. Zerbe -- Emotion work : a study with call center operators / Mirele Cardoso do Bonfim, Sonia Maria Guedes Gondim -- Organizational emotional intelligence and performance : an empirical study / Jochen I. Menges, Heike Bruch -- The role of emotional self-efficacy, emotional intelligence, and affect in workplace incivility and workplace satisfaction / Beverley Kirk, Nicola Schutte, Donald Hine -- Building positive responses to bullying : establishing the framework / Tui McKeown, Melanie Bryant, Luise Raeder -- Emotional expression, gender, personality, and workplace appropriate behaviors / Joel T. Nadler, Meghan R. Lowery -- Using an emotion regulation framework to predict the outcomes of emotional labor / Moïra Mikolajczak, Véronique Tran, Céleste M. Brotheridge, James J. Gross -- Does culture influence intelligence? A study of the influence of cultural context / Kerri Anne Crowne, Arvind V. Phatak, Uday Salunkhe -- Cross-national cross-cultural research of emotions at work : a review and some recommendations / Andrea Fischbach -- Positive work relationships, vitality, and job performance / Abraham Carmeli -- On the directionality of vigor : job satisfaction relationships : a longitudinal study / Arie Shirom, Ofira Shraga -- Overview / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe

Language: English

Subjects: Psychology

Keywords: Konferenzschrift

DOI: 10.1108/S1746-9791(2009)5

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Format: 1 Online-Ressource (xiv, 362 Seiten) , ill

ISBN: 9781780522098

Series Statement: Research on emotion in organizations v. 7

Content: The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments. The chapters in this volume leave no doubt in the readers mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing

Note: Overview : what have we learned? : ten years on / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe -- ch. 1. Synthesizing what we know and looking ahead : a meta-analytical review of 30 years of emotional labor research / Gang Wang, Scott E. Seibert, Terry L. Boles -- ch. 2. Understanding the relationship between emotional labor and effort / Robyn E. Goodwin -- ch. 3. Tricks of the trade : customer service employee strategies in performing emotion work / Sanjeewa Perera -- ch. 4. Sales employee's emotional labor : a question of image or support / Sushanta K. Mishra -- ch. 5. The role of emotions in supporting independent professionals / Tui McKeown, Melanie Bryant, Robyn Cochrane -- ch. 6. Coding emotions in complaint behavior : comparing the Shaver et al. and Richin's consumption emotions sets / Rebekah Russell-Bennett, Charmine E.J. Härtel -- ch. 7. Affective events theory as a framework for understanding third-party consumer complaints / Rebekah Russell-Bennett, Charmine E.J. Härtel, Amanda Beatson -- ch. 8. Display rules and emotional labor within work teams / William J. Becker, Russell Cropanzano -- ch. 9. Emotional intelligence as a moderator of the quality of leader-member exchange and work-related outcomes / Nicholas Clarke, Nomahaza Mahadi -- ch. 10. Managing negative emotions in emergency call taking : a heat-model of emotional management / Martin G.A. Svensson -- ch. 11. The measurement of trait emotional intelligence with TEIQue-SF : an analysis based on unfolding item response theory models / Leonidas A. Zampetakis -- ch. 12. Exploring the antecedent and consequences of authenticity of emotional expression / Sushanta K. Mishra -- ch. 13. A positive approach to workplace bullying : lessons from the Victorian public sector / Laura Barker , Mode of access: World Wide Web

Language: English

DOI: 10.1108/S1746-9791(2011)7

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Format: Online-Ressource (xvi, 399 p.) , ill

Edition: Online-Ausg. 2011 Electronic reproduction; Available via World Wide Web

ISBN: 1780526776 , 9781780526775

Series Statement: Research on emotion in organizations v. 8

Content: This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and augmented once again with invited chapters authored by leading scholars in the field. "Experiencing and managing emotions in the workplace" comprises fourteen chapters arranged in four sections: The experience of emotion; The dynamics of emotion; Regulating emotion; and The emotionally intelligent organization. These encompass a variety of methodological approaches, including qualitative and quantitative research, sourced from research conducted in organizations in the USA, Europe, and Australasia. The volume's secondary theme is "care and compassion", the theme of the Academy of Management meetings that followed the Emonet conference in Montreal. In effect, organizations that understand their members' emotions and utilize this information in their management practices become "emotionally intelligent" and capable of showing care and compassion to all stakeholders. The chapters in this book provide a rich and varied coverage of the latest developments in the study of the role of emotions in organizational settings

Note: Description based upon print version of record , FRONT COVER; EXPERIENCING AND MANAGING EMOTIONS IN THE WORKPLACE; COPYRIGHT PAGE; CONTENTS; LIST OF CONTRIBUTORS; ABOUT THE EDITORS; OVERVIEW: EXPERIENCING AND MANAGING EMOTIONS IN THE WORKPLACE; THE 2010 ''EMONET'' CONFERENCE; THE CHAPTERS; REFERENCES; SECTION 1: THE EXPERIENCE OF EMOTION; CHAPTER 1 THE EMOTION EXPERIENCES OF EMPLOYEES IN A WORK SETTING; EVENTS AT THE WORKPLACE LEADING TO EMOTION EXPERIENCES; REGULATION AND MANAGEMENT OF EMOTIONS AT THE WORKPLACE; METHOD; FINDINGS; DISCUSSION; REFERENCES , CHAPTER 2 A MODEL OF PSYCHOLOGICAL WELLNESS FOR HUMAN RESOURCE EMPLOYEES IN A PLATINUM AND STEEL PRODUCTION ENVIRONMENTBURNOUT; ENGAGEMENT; EMOTION WORK; EMOTIONAL INTELLIGENCE; SOCIAL SUPPORT; METHOD; RESULTS; DISCUSSION; REFERENCES; CHAPTER 3 MUTED ANGER IN THE WORKPLACE: CHANGING THE ''SOUND'' OF EMPLOYEE EMOTION THROUGH SOCIAL SHARING; LITERATURE REVIEW; METHOD; RESULTS; DISCUSSION; REFERENCES; CHAPTER 4 A HOLISTIC APPROACH TO THE EXPLANATION OF ORGANIZATIONAL BEHAVIOR: THE THEORY AND PRACTICE OF ''ANALYSIS OF DEMAND''; COGNITION AND EMOTION: A BRIEF REVIEW OF SIMILAR CONCEPTS , CONSCIOUS AND UNCONSCIOUS: AN IRREDUCIBLE DUALISM OR A CONTINUUM?BASIC CONCEPTS OF THE THEORY OF ANALYSIS OF DEMAND; THE METHODOLOGY OF THE TAD: THE I-S-O MODEL OF INTERVENTION; UNDERSTANDING AND INTERVENING ON THE CLIENT'S DEMAND: THE ROLE OF NEO-EMOTIONS; LIMITATIONS AND FUTURE PERSPECTIVES; CONCLUSIONS; REFERENCES; SECTION 2: THE DYNAMICS OF EMOTION; CHAPTER 5 MEASURING AFFECT OVER TIME: THE MOMENTARY AFFECT SCALE; THE STRUCTURE OF AFFECT; LEVELS OF ANALYSIS; SCALE LENGTH; THE CURRENT RESEARCH; EXPERIMENTAL TASK AND MEASURES; UNIPOLAR AFFECT SCALE; MOMENTARY AFFECT SCALE; ANALYSIS STRATEGY , RESULTSDISCUSSION; CONCLUSION; NOTES; ACKNOWLEDGMENTS; REFERENCES; APPENDIX A: ITEMS USED IN MATTHEWS ET AL.'S (1990) UWIST MOOD ADJECTIVE CHECKLIST; APPENDIX B: MOMENTARY AFFECT SCALE; CHAPTER 6 EMOTIONAL RESPONSES TO THE INJUSTICE OF ORGANIZATIONAL CHANGE: A QUALITATIVE STUDY; LITERATURE REVIEW; METHODS; RESULTS; DISCUSSION; LIMITATIONS AND FURTHER RESEARCH DIRECTIONS; CONCLUSION; REFERENCES; CHAPTER 7 THE ROLE OF COGNITION AND ATTITUDE IN DRIVING BEHAVIOR: ELABORATING ON AFFECTIVE EVENTS THEORY; AFFECTIVE EVENTS THEORY; RESEARCH QUESTION; EMPIRICAL SUPPORT FOR AFFECTIVE EVENTS THEORY , CONCEPTUAL FRAMEWORKTHEORETICAL UNDERPINNINGS; RESEARCH QUESTIONS; SUMMARY AND CONCLUSIONS; LIMITATIONS AND DIRECTIONS FOR FUTURE RESEARCH; REFERENCES; CHAPTER 8 AFFECT AND EMPLOYEE PROACTIVITY: A GOAL-REGULATORY PERSPECTIVE; AFFECTIVE EXPERIENCE; AFFECT AND WORK PERFORMANCE; AFFECT AND PROACTIVE GOAL REGULATION; POSITIVE AFFECT AND PROACTIVITY; NEGATIVE AFFECT AND PROACTIVITY; SUMMARY AND IMPLICATIONS; AVENUES FOR FUTURE RESEARCH; CONCLUSION; REFERENCES; SECTION 3: REGULATING EMOTION; CHAPTER 9 A MODEL OF COMPASSIONATE RESPONSES TO ANGER EXPRESSION , A MODEL OF COMPASSIONATE RESPONSES TO ANGER EXPRESSION , Overview : experiencing and managing emotions in the workplace , ch. 1. The emotion experiences of employees in a work setting , ch. 2. A model of psychological wellness for human resource employees in a platinum and steel production environment , ch. 3. Muted anger in the workplace : changing the 'sound' of employee emotion through social sharing , ch. 4. A holistic approach to the explanation of organizational behavior : the theory and practice of 'analysis of demand' , ch. 5. Measuring affect over time : the momentary affect scale , ch. 6. Emotional responses to the injustice of organizational change : a qualitative study , ch. 7. The role of cognition and attitude in driving behavior : elaborating on affective events theory , ch. 8. Affect and employee proactivity : a goal-regulatory perspective , ch. 9. A model of compassionate responses to anger expression , ch. 10. Trading in emotions : a closer examination of emotional labor , ch. 11. The emotion work of police , ch. 12. Emotion regulation strategies among customer service employees : a motivational approach , ch. 13. Organizational emotional intelligence : theoretical foundations and practical implications , ch. 14. We are all mad in Wonderland : an organizational culture framework for emotions and emotional intelligence research , Electronic reproduction; Available via World Wide Web , Systemvoraussetzungen: Acrobat Reader.

Additional Edition: ISBN 9781780526768

Additional Edition: ISBN 9781780526768

Additional Edition: Druckausg. Experiencing and managing emotions in the workplace Bingley [u.a.] : Emerald, 2012 ISBN 9781780526768

Additional Edition: ISBN 1780526768

Language: English

Subjects: Psychology

Keywords: Konferenzschrift

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Format: Online-Ressource (xix, 314 p) , ill

Edition: Online-Ausg. Palo Alto, Calif ebrary 2009 Electronic reproduction; Available via World Wide Web

ISBN: 0762312343 , 0080458718

Series Statement: Research on emotion in organizations 1

Content: Represents a selection of the best papers presented at the fourth Conference (which was conducted in London, England, in June, 2004), together with invited papers by some of the scholars in the field. This book covers a variety of constructs that relate to organizational life, including emotional intelligence, motivation, and emotional regulation

Note: Nine chapters sourced from the Fourth International Conference on Emotions and Organizational Life, held at Birkbeck College, London, in June 2004. Cf. p. xiv , Cover; The Effect of Affect in Organizational Settings; Contents; About the Editors; List of Contributors; Overview: The Effect of Affect in Organizational Settings; Reflections on Affective Events Theory; What Lies Beneath? A Process Analysis of Affective Events Theory; An Affective Events Theory-Based Conceptual Model of Emotional Ambivalence in the Context of Personal Web-Usage Monitoring; The Relationship Between Affective Commitment and Organizational Citizenship Behaviors: The Moderating Role of Emotional Intelligence , A Daily Diary Study of Goal Striving: The Relationship Between Goal Distance, Goal Velocity, Affect, Expectancies, and EffortOrganizational Climate, Social Support and Loneliness in the Workplace; The Role of Affect, Fairness, and Social Perception in Team Member Exchange; Taking Change to Heart: Exploring Emotions Experienced Through Change Events; ''I am not what i am'' - Destructive Emotions in an Organizational Hierarchy: The Case of Othello and Iago , The Relationship between Affect and Creativity in Organizations: the Roles of Affect Characteristics, Neuro-cognitive Mechanisms and Task TypeAn Exploratory Study of Stakeholder Emotions: Affect and Crises; Psychological Research into the Experience of Emotion at Work: Definitely Older, But are we Any Wiser?; About the Authors , Electronic reproduction; Available via World Wide Web

Additional Edition: Druckausg. The effect of affect in organizational settings Bingley [u.a.] : Emerald JAI, 2008 ISBN 0762312343

Additional Edition: ISBN 9780762312344

Language: English

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Format: Online-Ressource (xxiii, 329 p)

Edition: 1st ed

Edition: Online-Ausg. Palo Alto, Calif ebrary 2011 Electronic reproduction; Available via World Wide Web

ISBN: 0762313102 , 0080463045

Series Statement: Research on emotion in organizations 2

Content: Provides the latest research on organisational management of the emotions of employees and its effects

Note: "Chapters ... drawn from the best contributions to the 2004 International Conference on Emotion and Organizational Life held at Birkbeck College, London, complemented by additional, invited chapters"--P. xv , Includes bibliographical references , Cover; Individual and Organizational Perspectives on Emotion Management and Display; Contents; About the Editors; List of Contributors; Overview: Individual and Organizational Perspectives on Emotion Management and Display; Emotional Intelligence and Wise Emotion Regulation in the Workplace; The Impact of Emergent Leader's Emotionally Competent Behavior on Team Trust, Communication, Engagement, and Effectiveness; Leadership and the Driving Force of Shame: A Social Constructionist Analysis of Narrative , Beneath the Masks: A Critical Incident Focus on the Emotions Experienced in the Worker/Supervisor RelationshipCare in Organizations: A Conceptual Lens to Study Emotions and Capability; Emotional Affects - Developing Understanding of Healthcare Organisation; Cultural Differences in Emotional Labor in Flight Attendants; Emotion Work across Cultures: A Comparison between the United States and Germany; A Conceptual Model of the Effects of Emotional Labor Strategies on Customer Outcomes; Customer Emotions in Service Failure and Recovery Encounters , Attribution and Negative Emotion Displays by Service Providers in Problematic Service InteractionsHow to Feel Rationally: Linking Rational Emotive Behavior Therapy with Components of Emotional Intelligence*; About the Authors , Electronic reproduction; Available via World Wide Web

Additional Edition: Druckausg. Individual and organizational perspectives on emotion management and display Amsterdam [u.a.] : Elsevier JAI, 2006 ISBN 9780762313105

Additional Edition: ISBN 0762313102

Language: English

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Edition: First edition

Edition: Online-Ausg.

Series Statement: Research on emotion in organizations volume 11

Note: Includes bibliographical references

Additional Edition: ISBN 1785602209

Additional Edition: ISBN 9781785602214

Additional Edition: ISBN 9781785602207

Language: English

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Format: Online-Ressource (xxi, 315 p) , ill

Edition: Online-Ausg. Palo Alto, Calif ebrary 2011 Electronic reproduction; Available via World Wide Web

ISBN: 0762314141 , 9780762314140

Series Statement: Research on emotion in organizations 3

Content: The new annual series, Research on Emotion in Organizations, presents empirical and conceptual articles at the forefront of research in this intriguing new area. Ignored for much of the previous century, the study of emotion and its antecedents and consequences in organizations is currently generating a torrent of new research. Topics include the effects on organizational behavior of mood and affective events, emotional labor and its effects, emotional intelligence, emotion and leadership, and the causes and effects of anger in the workplace. Chapters, sourced in part from the biannual Interna

Note: Includes bibliographical references , Front cover; Functionality, Intentionality and Morality; Copyright; Contents; About the Editors; List of Contributors; Overview: Functionality, Intentionality and Morality; Chapter 1. The end of Expressionism: A Conditional Approach to Bounded Emotionality in Organizations; Chapter 2. The use, Overuse, and Misuse of Affect, Mood, and Emotion in Organizational Research; Chapter 3. Investigating the Emotional Basis of Charismatic Leadership: The Role of Leaders' Positive Mood and Emotional Intelligence; Chapter 4. Team Emotion Recognition Accuracy and Team Performance , Chapter 5. Leveraging Emotions in Value Management of Brands and ProductsChapter 6. The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behavior; Chapter 7. Leading with a Smile: The Influence of Managers' Leadership Behavior on the Emotional Experience of Employees and Customers; Chapter 8. Emotion Management in Cross-Cultural Perspective: ''Smile Training'' in Japanese and North American Service Organizations , Chapter 9. Incorporation of Emotional Labor in the Demand-Control-Support Model: The Relation with Emotional Exhaustion and Personal Accomplishment in NursesChapter 10. Building a Climate of Trust During Organizational Change: The Mediating Role of Justice Perceptions and Emotion; Chapter 11. Emotional Capital in Caring Work; Chapter 12. How 'Bad Apples' Spoil the Bunch: Faultlines, Emotional Levers, and Exclusion in the Workplace; About the Authors , Electronic reproduction; Available via World Wide Web

Additional Edition: Druckausg. ISBN 978-0-7623-1414-0

Language: English

URL: Volltext  (lizenzpflichtig)