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  • Berlin International  (8)
  • GB Blankenfelde-Mahlow
  • Handbooks and manuals  (8)
  • 1
    UID:
    kobvindex_INT0000573
    Format: xxi, 1113 pages : , illustrations ; , 24 cm.
    Edition: 6th edition.
    ISBN: 9780071629737 (hbk.) , 0071629734 (hbk.)
    Content: MACHINE-GENERATED SUMMARY NOTE: "The definitive quality management compendium--revised for the first time in a decade. For more than 50 years, Juran's Quality Handbook has been the singular essential reference to quality management and engineering. The Sixth Edition--the first revision of the Handbook in 10 years--forges a new standard in tools for quality. Bringing leaders, managers, master and black belts, and engineers the most up-to-date methods, research, and tools, under the guidance of a team of the world's top experts, this authoritative resource shows how to apply universal methods for delivering superior results and organizational excellence in any organization, industry, country, or process. Juran's Quality Handbook, sixth edition covers: Leadership--what everyone needs to know about managing for superior quality and results Methods--the most effective methods and tools for attaining superior results, such as Lean, Six Sigma, Root Cause Analysis, Continuous Innovation, and more Industry applications--effectively applying quality management The roles of key functions--such as quality professionals, research and development, supply chain, and governance--and what they must carry out to attain superior results in an organization Performance excellence--pragmatic roadmaps, templates, and tools to aid in developing an effective and sustainable performance excellence system."
    Note: PREVIOUS EDITIONS: published under title: Quality control handbook, © 1999, 1988, 1974, 1962, 1951. , MACHINE-GENERATED CONTENTS NOTE: Contributors ix -- Introduction to the Sixth Edition xi -- SECTION I KEY CONCEPTS: WHAT LEADERS NEED TO KNOW ABOUT QUALITY: 1 Attaining Superior Results through Quality Joseph M. Juran 3 -- 2 Quality's Impact on Society and the National Culture Joseph M. Juran 41 -- 3 The Universal Methods to Manage for Quality Joseph M. Juran 69 -- 4 Quality Planning: Designing Innovative Products and Services Joseph A. De Feo 83 -- 5 Quality Improvement: Creating Breakthroughs in Performance Joseph M. Juran and Joseph A. De Feo 137 -- 6 Quality Control: Assuring Repeatable and Compliant Processes Joseph M. Juran 195 -- 7 Strategic Planning and Deployment: Moving from Good to Great Joseph A. De Feo 227 -- 8 Business Process Management: Creating an Adaptable Organization Joseph A. De Feo 255 -- 9 The Juran Transformation Model and Roadmap Joseph A. De Feo and Janice Doucet Thompson 279 -- 10 A Look Ahead: Eco-Quality for Environmental Sustainability Joseph R. De Feo, Jr and Brian A. Stockhoff 313 -- SECTION II METHODS AND TOOLS: WHAT TO USE TO ATTAIN PERFORMANCE EXCELLENCE: 11 Lean Techniques: Improving Process Efficiency Steven M. Doerman and R. Kevin Caldwell 327 -- 12 Six Sigma: Improving Process Effectiveness Joseph A. De Feo and John F. Early 355 -- 13 Root Cause Analysis to Maintain Performance Dennis J. Monroe 387 -- 14 Continuous Innovation Using Design for Six Sigma Joseph A. De Feo And John F. Early 407 -- 15 Benchmarking: Defining Best Practices for Market Leadership Brad Wood and Alexander Janssen 439 -- 16 Using International Standards to Ensure Organization Compliance Joseph A. De Feo 467 -- 17 Using National Awards for Excellence to Drive and Monitor Performance James Er Ralston 491 -- 18 Core Tools to Design, Control, and Improve Performance Brian A. Stockhoff 541 -- 19 Accurate and Reliable Measurement Systems and Advanced Tools John F. Early and Brian A. Stockhoff 583 -- SECTION III APPLICATIONS: MOST IMPORTANT METHODS IN YOUR INDUSTRY: 20 Product-Based Organizations: Delivering Quality While Being Lean and Green Steven M. Doerman 675 -- 21 Service-Based Organizations: Customer Service at Its Best Michael J. Moscynski 703 -- 22 Self-Service Based Organizations: Assuring Quality in a Nanosecond Angel Tonchev and Christo Tonchev 713 -- 23 Health Care-Based Organizations: Improving Quality of Care and Performance Mary Beth Edmond, Jonathan D. Flanders, and James Er Ralston 757 -- 24 Continuous Process-Based Organizations: Quality Is a Continuous Operation Brian A. Stockhoff 789 -- 25 Defense-Based Organizations: Assuring No Doubt About Performance Alexander Eksir 833 -- SECTION IV KEY FUNCTIONS: YOUR ROLE IN PERFORMANCE EXCELLENCE: 26 Empowering the Workforce to Tackle the "Useful Many" Processes Mary Beth Edmond and Dennis J. Monroe 847 -- 27 The Quality Office: Leading the Way Forward Richard CH. Chua and Joseph A. De Feo 867 -- 28 Research & Development: More Innovation, Scarce Resources Brian A. Stockhoff 891 -- 29 Software and Systems Development: From Waterfall to AGILE Bruce J. Hayes 951 -- 30 Supply Chain: Better, Faster, Friendlier Suppliers Dennis J. Monroe 979 -- 31 Role of the Board of Directors: Effective and Efficient Governance Marcos E. J. Bertin and Marcos Bertin Schmidt 1003 -- APPENDIX: Appendix I. The Non-Pareto Principle; Mea Culpa Joseph M. Juran 1021 -- Appendix II. Sample Competency Matrices and Job Profiles 1025 -- Glossary of Acronyms 1037 -- Glossary of Terms 1047 -- Name Index 1061 -- Subject Index 1067. -- Provided by publisher.
    Language: English
    Keywords: Handbooks and manuals
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  • 2
    UID:
    kobvindex_INT0002382
    Format: xix, 265 pages , illustrations , 22 x 13.5 cm
    ISBN: 9780722534427 , 0722534426
    Content: "A look at systems thinking offering practical suggestions, exercises and tips to help: problem solving, lateral thinking, getting huge results from small efforts, managing and negotiating with ease, revolutionising your business or your life, and gaining essential skills to promote creativity."
    Content: "What is Systems Thinking? Systems thinking goes beyond logic, because people are not always logical. Systems thinking sees beyond isolated events to the deeper patterns and connections. This book explains the principles of systems thinking in a straightforward way with practical applications, exercises and examples that will help you become more influential and successful in managing your health, work, finances and relationships. This book will show you how: you can get a huge result for a small effort, obvious solutions can often do more harm than good, to avoid recurrent misfortunes that seem to happen automatically, to know the best time to change strategy, your attempted solution can cause the problem you are trying to solve, and you can never do just one thing because there are always side effects."
    Content: "Why is this an important book for our time? It is important because of the understanding it can help us develop - understanding why the world we have created has become apparently so complicated, and what to do about it. Over rime we have woven the fabric of our existence ever tighter, and with ever more rapid interactions. And, when we do not understand the complexity we have created, we feel helpless, and become victims of what we do not understand. Systems thinking is a perspective that we can all relate to, as examples of it can be repeatedly found in our everyday lives. The Art of Systems Thinking enables us to develop an understanding of systems thinking, why it's so important to us in our daily lives, and how one and all can benefit from the understanding. Once we embrace the complexity we have created, and find the simplicity on the other side, we no longer need be victims, for we can use our understanding to change our actions, and thereby our world."
    Note: Foreword -- Acknowledgements -- Introduction -- PART ONE - THINKING PAST THE OBVIOUS : WHAT IS A SYSTEM? : Emergence - whirlpools and rainbows ; Simple and complex systems ; The system as a web ; Stability and leverage ; Side-effects -- THINKING IN CIRCLES : Feedback loops - the essence of systems ; Reinforcing feedback ; Balancing feedback ; Feedforward - back to the future ; When we do not learn from experience -- PART TWO - MAKING MENTAL MAPS : MENTAL MODELS : How we make our mental models ; Mental models as a system ; Challenging mental models -- CAUSE AND EFFECT : Three fallacies ; The two sides of chaos -- BEYOND LOGIC : Taking time ; Self-reference and recursion ; Limiting mental models ; Mental models as a leverage point -- PART THREE - THINKING IN NEW WAYS : LEARNING : Learning as a system ; Generative learning ; What prevents us learning? -- PERSPECTIVES : Inside out or outside in ; Flat Earth thinking or global thinking ; The road to hell -- PART FOUR - DRAWING CONCLUSIONS : Mapping your intuitions ; Storytime ; Running on the spot ; Limits to natural resources ; Inner and outer limits ; Weight control ; Moving the goal posts ; Credit and debt ; Repairing the damage, again and again... ; When the cure is worse than the disease ; Life is like a poker game ; The monopoly pattern ; The tragedy of the commons -- PART FIVE - CLOSING THE CIRCLE : Make connections ; You never just do one thing ; Results are not proportional to effort ; A system works as well as its weakest link ; Time delays -- PART SIX - RESOURCES : A brief history of systems thinking ; Bibliography ; Resources ; Glossary ; Training -- Index -- About the Authors
    Language: English
    Keywords: Handbooks and manuals
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  • 3
    UID:
    kobvindex_INT0005042
    Format: xii, 268 pages , illustrations , 23.5 x 16 cm
    ISBN: 9781264257393 , 9781264257409 , 1264257392 , 1264257406
    Content: "From business guru Joseph Michelli -- the leadership lessons you need navigate your team and company through the greatest business crisis in modern history, for long-lasting success. COVID-19 has disrupted business and life in ways we never imagined. Within days of the outbreak, Joseph Michelli -- the world-renowned business expert who has cracked the leadership codes of Starbucks, Airbnb, Mercedes-Benz USA, and many other top companies -- went to work. He contacted 140+ senior leaders at major companies about their specific challenges and how they were meeting them -- getting raw yet thoughtful real-time insights into a crisis that will define an entire generation of leaders. The result is Stronger Through Adversity. In this business guide for our times, Michelli distills best leadership practices that can be used in any company, in any industry. Organized into four main themes -- Set the Foundation, Build Connections, Move with Purpose, and Harness Change -- Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic. You'll get invaluable insights into crisis management, keeping employees and customers safe, maintaining a culture of engagement, and rapidly innovating. Applying powerful leadership methods used by Microsoft, Starbucks, Google, DHL, Target, Verizon, Kohl's, Marriott, and many others, you'll seize and hold the competitive edge in your industry. Whether you run a Fortune 500 company, own a small business, or manage a department or team -- this is your moment. Stronger Through Adversity delivers everything you need to prosper -- to lead your people to an unprecedented recovery, to weather the toughest challenges your business faces from the pandemic and beyond, and to thrive in all storms, large and small."
    Language: English
    Keywords: Handbooks and manuals
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  • 4
    UID:
    kobvindex_INT0005275
    Format: xxiii, 524 pages , illustrations (colour) , 25 x 17.5 cm
    Edition: 3rd edition
    ISBN: 9781138915367 , 9781138915374 , 9781315690261 , 9781317426585 , 9781317426592 , 113891536X , 1138915378 , 1315690268 , 1317426584 , 1317426592
    Content: "Sustainability in the Hospitality Industry, Third Edition, is the only book available to introduce students to economic, environmental and socially sustainable issues specifically facing the industry as well as exploring ideas, solutions and strategies of how to manage operations in a sustainable way. Since the second edition of this book, there have been many important developments in this field and this latest edition has been updated in the following ways: * Updated content including sustainable food systems, hotel energy solutions, impacts of technology, water and food waste management, green hotel design, certification and ecolabelling systems and the evolving nature of corporate social responsibility strategies. * New chapters exploring environmental accounting and the internalization of externalities as well as the management of accessibility in hospitality. * Updated and new international case studies with reflective questions throughout to explore key issues and show real-life operational responses to sustainability within the hospitality industry. This accessible and comprehensive account of Sustainability in the Hospitality Industry is essential reading for all students and future managers in the hospitality industry."
    Note: EDITORIAL NOTE: previous edition: 2013 , The rationale for sustainable development Sustainable development and the hospitality industry Energy management Waste management Water management Eco-design and facilities development Food security Agriculture and sourcing Sustainable food and beverage management Responsible consumer behaviour Accessibility in hospitality and tourism Corporate social responsibility and social entrepreneurship Responsible marketing and branding Environmental management systems, sustainability performance and auditing Certification processes and ecolabels Investing, financing, performing and decision-making in sustainability Internalising externalities and environmental accountability Benchmarking, reporting and communicating sustainability
    Language: English
    Keywords: Handbooks and manuals
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  • 5
    Book
    Book
    [Place of publication not identified] : Sagwan
    UID:
    kobvindex_INT0002599
    Format: xvi, 422 pages , diagrams , 23.5 cm
    Edition: Revised edition, reprint
    ISBN: 9781290625579 , 9781341132377 , 1290625573 , 1341132374
    Note: EDITORIAL NOTE: reprint editions: hardback edition published 2015 by Sagwan Press, paperback edition published 2012 by HardPress Publishing , EDITORIAL NOTE: this revised edition first published: New York : Appleton, 1920
    Language: English
    Keywords: Handbooks and manuals
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  • 6
    UID:
    kobvindex_INT0001169
    Format: xix, 1689 pages, 16 unnumbered pages of plates , illustrations (some colour) , 29 cm
    Edition: 2nd edition
    ISBN: 9780071346160 , 0071346163
    Content: "The "Silver Bible" -- thoroughly revised, updated and redesigned Interior designers, architects, and other design professionals can still turn to the fields beloved "Silver Bible" for a wealth of information related to the design and planning of residential and commercial interiors. But now, Time-Saver Standards for Interior Design and Space Planning, Second Edition goes even further to truly make the classic interior design reference the standard in its field. From standard furniture dimensions to architectural woodwork details, youll find a vast array of time-saving data and details. Editors Joseph DeChiara, Julius Panero, and Martin Zelnik have brought together contributions from well-known architectural and interior design firms to give you details derived from actual designs and working drawings, showing various solutions for typical design problems encountered in interior architecture. You get a wide range of typical layouts and residential spaces, offices, conference rooms, and reception areas, in addition to details of bars, restaurants, and public toilets. This exciting new edition includes new international examples and metrification and provides you with full coverage of healthcare spaces, educational spaces; home offices; videoconferencing spaces; green design; project forms and schedules. Two outstanding sections cover historic styles and woodworking."
    Note: INDEX NOTE: includes index.
    Language: English
    Keywords: Handbooks and manuals
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  • 7
    UID:
    kobvindex_INT0001231
    Format: xii, 1007 pages , illustrations , 28.5 x 22 cm
    Edition: 6th edition
    ISBN: 9781118138915 , 1118138910
    Content: "Now in its sixth edition, this bestselling reference focuses on the basic materials and methods used in building construction. Emphasizing common construction systems such as light wood frame, masonry bearing wall, steel frame, and reinforced concrete construction, the new edition includes new information on building materials properties; the latest on 'pre-engineered' building components and sustainability issues; and reflects the latest building codes and standards. It also features an expanded series of case studies along with more axonometric detail drawings and revised photographs for a thoroughly illustrated approach."
    Content: "The book is necessarily complex without being complicated. It avoids the dilemma of having to expand ad infinitum over time by presenting the basic construction systems, each in sufficient detail that the student is brought to an operational level of knowledge. It deals, as its subtitle indicates, with fundamentals. In this latest edition, we have updated and revised many portions of the text."
    Note: EDITORIAL NOTE: previous edition: 2008 , Preface to the sixth edition -- Making buildings -- Foundations and sitework -- Wood -- Heavy timber frame -- Wood light frame construction -- Exterior finishes for wood light frame construction -- Interior finishes for wood light frame construction -- Brick masonry -- Stone and concrete masonry -- Masonry wall construction -- Steel frame construction -- Light gauge steel frame construction -- Concrete construction -- Sitecast concrete framing systems -- Precast concrete framing systems -- Roofing -- Glass and glazing -- Windows and doors -- Designing exterior wall systems -- Cladding with masonry and concrete -- Cladding with metal and glass -- Selecting interior finishes -- Interior walls and partitions -- Finish ceilings and floors -- Appendix -- Glossary -- Index
    Language: English
    Keywords: Handbooks and manuals
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  • 8
    UID:
    kobvindex_INT0000954
    Format: xvii, 441 pages : , illustrations ; , 24 cm.
    Edition: 2nd edition.
    ISBN: 9780273719588 (pbk.) , 0273719580 (pbk.)
    Content: MACHINE-GENERATED SUMMARY NOTE: "Strategy is the most prestigious but also the most confusing part of business. Managers are constantly bombarded with new jargon and the latest fads promising the magic bullet for every strategic problem. The world of strategy can seem to be an impenetrable jungle. Strategy Safari presents a powerful antidote to the dilemma of needing to know about strategy and yet not being able to find any comprehensible guidelines. This revised edition is a comprehensive, colourful and illuminating tour through the wilds of strategic management. In this provocative, jargon-free and extremely readable guide, top strategy authors Mintzberg, Ahlstrand & Lampel clearly set out and critique each of the ten major schools of strategic management thinking to help you grasp what you really need to know. Take the strategy safari - your business will thank you for it."
    Note: MACHINE-GENERATED CONTENTS NOTE: Acknowledgements / ix -- Embarkation / xiii -- 1'AND OVER HERE, LADIES AND GENTLEMEN: THE STRATEGIC MANAGEMENT BEAST' / 1 -- Why ten? / 4 -- A field review / 7 -- Five Ps for strategy / 9 -- Strategies for better and for worse / 16 -- Strategic management as an academic discipline / 19 -- 2THE DESIGN SCHOOL: STRATEGY FORMATION AS A PROCESS OF CONCEPTION / 23 -- Origins of the design school / 24 -- The basic design school model / 25 -- Premises of the design school / 29 -- Critique of the design school / 34 -- The design school: contexts and contributions / 44 -- 3THE PLANNING SCHOOL: STRATEGY FORMATION AS A FORMAL PROCESS / 47 -- The basic strategic planning model / 49 -- Sorting out the hierarchies / 55 -- Premises of the planning school / 55 -- Some more recent developments / 59 -- Planning's unplanned troubles / 66 -- The fallacies of strategic planning / 70 -- The context and contribution of the planning school / 81 -- 4THE POSITIONING SCHOOL: STRATEGY FORMATION AS AN ANALYTICAL PROCESS / 83 -- Enter Porter / 84 -- Premises of the positioning school / 85 -- The first wave: origins in the military maxims / 87 -- The second wave: the search for consulting imperatives / 95 -- The third wave: the development of empirical propositions / 101 -- Critique of the positioning school / 113 -- Contribution and context of the positioning school / 122 -- 5THE ENTREPRENEURIAL SCHOOL: STRATEGY FORMATION AS A VISIONARY PROCESS / 127 -- Origins in economics / 129 -- The literature of the entrepreneurial school / 133 -- Visionary leadership / 139 -- Premises of the entrepreneurial school / 147 -- Contribution, critique, and context of the entrepreneurial school / 149 -- 6THE COGNITIVE SCHOOL: STRATEGY FORMATION AS A MENTAL PROCESS / 153 -- Cognition as confusion / 155 -- Cognition as information processing / 160 -- Cognition as mapping / 164 -- Cognition as concept attainment / 167 -- Cognition as construction / 171 -- Premises of the cognitive school / 179 -- Critique, contribution, and the context of the cognitive school / 180 -- 7THE LEARNING SCHOOL: STRATEGY FORMATION AS AN EMERGENT PROCESS / 183 -- Formation vs formulation / 185 -- Emergence of a learning model / 187 -- New directions for the learning school / 215 -- From organizational learning to the learning organization / 220 -- Critique of the learning school / 231 -- Contribution and context of the learning school / 235 -- 8THE POWER SCHOOL: STRATEGY FORMATION AS A PROCESS OF NEGOTIATION / 241 -- Micro power / 247 -- Upper echelons theory: strategic management at the top / 257 -- Macro power / 259 -- Conclusion / 272 -- 9THE CULTURAL SCHOOL: STRATEGY FORMATION AS A COLLECTIVE PROCESS / 275 -- The nature of culture / 277 -- Premises of the cultural school / 281 -- Culture and strategy / 281 -- The Swedish wing of the cultural school / 286 -- Resources as the basis of competitive advantage / 290 -- Critique, contribution and context of the cultural school / 298 -- 10THE ENVIRONMENTAL SCHOOL: STRATEGY FORMATION AS A REACTIVE PROCESS / 301 -- Premises of the environmental school / 304 -- The contingency view / 305 -- The population ecology view / 307 -- Institutional pressures to conform / 310 -- Critique, contribution, and context of the environmental school / 312 -- 11THE CONFIGURATION SCHOOL: STRATEGY FORMATION AS A PROCESS OF TRANSFORMATION / 317 -- Configuration and transformation / 318 -- Splitters and lumpers / 319 -- Premises of the configuration school / 321 -- Researching configuration / 322 -- Transforming organizations / 343 -- Critique, context, and contribution of the configuration school / 357 -- 12'HANG ON, LADIES AND GENTLEMEN, YOU HAVE YET TO MEET THE WHOLE BEAST' / 361 -- Of tails and tusks, plans and patterns / 364 -- Taming the wilds of strategic management / 373 -- Toward seeing the whole beast / 380 -- The hunt for strategic management / 394 -- REFERENCES / 397 -- INDEX / 407.
    Language: English
    Keywords: Handbooks and manuals
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