UID:
kobvindex_INT0000573
Format:
xxi, 1113 pages :
,
illustrations ;
,
24 cm.
Edition:
6th edition.
ISBN:
9780071629737 (hbk.)
,
0071629734 (hbk.)
Content:
MACHINE-GENERATED SUMMARY NOTE: "The definitive quality management compendium--revised for the first time in a decade. For more than 50 years, Juran's Quality Handbook has been the singular essential reference to quality management and engineering. The Sixth Edition--the first revision of the Handbook in 10 years--forges a new standard in tools for quality. Bringing leaders, managers, master and black belts, and engineers the most up-to-date methods, research, and tools, under the guidance of a team of the world's top experts, this authoritative resource shows how to apply universal methods for delivering superior results and organizational excellence in any organization, industry, country, or process. Juran's Quality Handbook, sixth edition covers: Leadership--what everyone needs to know about managing for superior quality and results Methods--the most effective methods and tools for attaining superior results, such as Lean, Six Sigma, Root Cause Analysis, Continuous Innovation, and more Industry applications--effectively applying quality management The roles of key functions--such as quality professionals, research and development, supply chain, and governance--and what they must carry out to attain superior results in an organization Performance excellence--pragmatic roadmaps, templates, and tools to aid in developing an effective and sustainable performance excellence system."
Note:
PREVIOUS EDITIONS: published under title: Quality control handbook, © 1999, 1988, 1974, 1962, 1951.
,
MACHINE-GENERATED CONTENTS NOTE: Contributors ix -- Introduction to the Sixth Edition xi -- SECTION I KEY CONCEPTS: WHAT LEADERS NEED TO KNOW ABOUT QUALITY: 1 Attaining Superior Results through Quality Joseph M. Juran 3 -- 2 Quality's Impact on Society and the National Culture Joseph M. Juran 41 -- 3 The Universal Methods to Manage for Quality Joseph M. Juran 69 -- 4 Quality Planning: Designing Innovative Products and Services Joseph A. De Feo 83 -- 5 Quality Improvement: Creating Breakthroughs in Performance Joseph M. Juran and Joseph A. De Feo 137 -- 6 Quality Control: Assuring Repeatable and Compliant Processes Joseph M. Juran 195 -- 7 Strategic Planning and Deployment: Moving from Good to Great Joseph A. De Feo 227 -- 8 Business Process Management: Creating an Adaptable Organization Joseph A. De Feo 255 -- 9 The Juran Transformation Model and Roadmap Joseph A. De Feo and Janice Doucet Thompson 279 -- 10 A Look Ahead: Eco-Quality for Environmental Sustainability Joseph R. De Feo, Jr and Brian A. Stockhoff 313 -- SECTION II METHODS AND TOOLS: WHAT TO USE TO ATTAIN PERFORMANCE EXCELLENCE: 11 Lean Techniques: Improving Process Efficiency Steven M. Doerman and R. Kevin Caldwell 327 -- 12 Six Sigma: Improving Process Effectiveness Joseph A. De Feo and John F. Early 355 -- 13 Root Cause Analysis to Maintain Performance Dennis J. Monroe 387 -- 14 Continuous Innovation Using Design for Six Sigma Joseph A. De Feo And John F. Early 407 -- 15 Benchmarking: Defining Best Practices for Market Leadership Brad Wood and Alexander Janssen 439 -- 16 Using International Standards to Ensure Organization Compliance Joseph A. De Feo 467 -- 17 Using National Awards for Excellence to Drive and Monitor Performance James Er Ralston 491 -- 18 Core Tools to Design, Control, and Improve Performance Brian A. Stockhoff 541 -- 19 Accurate and Reliable Measurement Systems and Advanced Tools John F. Early and Brian A. Stockhoff 583 -- SECTION III APPLICATIONS: MOST IMPORTANT METHODS IN YOUR INDUSTRY: 20 Product-Based Organizations: Delivering Quality While Being Lean and Green Steven M. Doerman 675 -- 21 Service-Based Organizations: Customer Service at Its Best Michael J. Moscynski 703 -- 22 Self-Service Based Organizations: Assuring Quality in a Nanosecond Angel Tonchev and Christo Tonchev 713 -- 23 Health Care-Based Organizations: Improving Quality of Care and Performance Mary Beth Edmond, Jonathan D. Flanders, and James Er Ralston 757 -- 24 Continuous Process-Based Organizations: Quality Is a Continuous Operation Brian A. Stockhoff 789 -- 25 Defense-Based Organizations: Assuring No Doubt About Performance Alexander Eksir 833 -- SECTION IV KEY FUNCTIONS: YOUR ROLE IN PERFORMANCE EXCELLENCE: 26 Empowering the Workforce to Tackle the "Useful Many" Processes Mary Beth Edmond and Dennis J. Monroe 847 -- 27 The Quality Office: Leading the Way Forward Richard CH. Chua and Joseph A. De Feo 867 -- 28 Research & Development: More Innovation, Scarce Resources Brian A. Stockhoff 891 -- 29 Software and Systems Development: From Waterfall to AGILE Bruce J. Hayes 951 -- 30 Supply Chain: Better, Faster, Friendlier Suppliers Dennis J. Monroe 979 -- 31 Role of the Board of Directors: Effective and Efficient Governance Marcos E. J. Bertin and Marcos Bertin Schmidt 1003 -- APPENDIX: Appendix I. The Non-Pareto Principle; Mea Culpa Joseph M. Juran 1021 -- Appendix II. Sample Competency Matrices and Job Profiles 1025 -- Glossary of Acronyms 1037 -- Glossary of Terms 1047 -- Name Index 1061 -- Subject Index 1067. -- Provided by publisher.
Language:
English
Keywords:
Handbooks and manuals
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