Kooperativer Bibliotheksverbund

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Format: 1 Online-Ressource.

ISBN: 978-981-33-4126-5

Series Statement: The ICT and evolution of work

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-33-4125-8

Language: English

Subjects: Economics

Keywords: Dienstleistung ; Digitalisierung ; Informationstechnik ; Dienstleistungssektor ; Innovationsmanagement ; Aufsatzsammlung

DOI: 10.1007/978-981-33-4126-5

URL: Volltext  (kostenfrei)

URL: Volltext  (kostenfrei)

UID:

Format: 1 Online-Ressource.

ISBN: 978-981-33-4126-5

Series Statement: The ICT and evolution of work

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-33-4125-8

Language: English

Subjects: Economics

Keywords: Dienstleistung ; Digitalisierung ; Informationstechnik ; Dienstleistungssektor ; Innovationsmanagement ; Aufsatzsammlung

DOI: 10.1007/978-981-33-4126-5

URL: Volltext  (kostenfrei)

URL: Volltext  (kostenfrei)

UID:

Format: 1 Online-Ressource.

ISBN: 978-981-33-4126-5

Series Statement: The ICT and evolution of work

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-33-4125-8

Language: English

Subjects: Economics

Keywords: Dienstleistung ; Digitalisierung ; Informationstechnik ; Dienstleistungssektor ; Innovationsmanagement ; Aufsatzsammlung

DOI: 10.1007/978-981-33-4126-5

URL: Volltext  (kostenfrei)

URL: Volltext  (kostenfrei)

UID:

Format: 1 Online-Ressource

ISBN: 9789813341265

Series Statement: The ICT and evolution of work

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-33-4125-8

Language: English

Subjects: Economics

Keywords: Dienstleistung ; Digitalisierung ; Informationstechnik ; Dienstleistungssektor ; Innovationsmanagement ; Aufsatzsammlung

DOI: 10.1007/978-981-33-4126-5

URL: Volltext  (kostenfrei)

URL: Volltext  (kostenfrei)

UID:

Format: 1 online resource (xii, 225 pages) : , illustrations (chiefly color).

ISBN: 9789813341265 , 9813341262 , 9789813341272 , 9813341270 , 9789813341289 , 9813341289

Series Statement: ICT and evolution of work

Content: This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.--

Note: Introduction -- How the COVID-19 Pandemic is Reshaping the Education Service -- Rethinking Higher Education Post COVID-19 -- Asian University Leader Perspectives -- Transformative Value Co-creation in Healthcare Services in the COVID-19 Era.

In: Springer Nature eBook

Additional Edition: 9813341254

Additional Edition: 9789813341258

Language: English

Keywords: Electronic books. ; Electronic books. ; Edited volumes ; Case studies

DOI: 10.1007/978-981-33-4126-5

URL: SpringerLink

URL: Full-text

URL: Click here to view book

URL: FULL

UID:

Format: 1 Online-Ressource.

ISBN: 978-981-33-4126-5

Series Statement: The ICT and evolution of work

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-33-4125-8

Language: English

Subjects: Economics

Keywords: Dienstleistung ; Digitalisierung ; Informationstechnik ; Dienstleistungssektor ; Innovationsmanagement ; Aufsatzsammlung

DOI: 10.1007/978-981-33-4126-5

URL: Volltext  (kostenfrei)

URL: Volltext  (kostenfrei)

URL: lizenzpflichtig

UID:

Format: 1 online resource (232 pages)

ISBN: 9789813341265

Series Statement: The ICT and Evolution of Work Ser.

Note: Intro -- Preface -- Third-Order Effects of Technology Adoption: Chapter 1 -- Cases of Digital Technology Adoption in Services: Chapters 2-7 -- Policy Implications for Digital Technology Adoption in Services: Chapters 8-10 -- References -- Contents -- 1 Preparing for Accelerated Third Order Impacts of Digital Technology in Post Pandemic Service Industry: Steep Transformation and Metamorphosis -- 1.1 Introduction -- 1.2 Digital Technology Adoption: Three Orders of Effects -- 1.3 Three Orders of Effects of Digital Technology in Services: Cases in Chapters 2 Through 7 -- 1.3.1 Discussions: Three-Orders of Effects of Digital Technology on Services -- 1.3.2 First-Order Effect: Convergent Services -- 1.3.3 Second-Order Effect: Re-engineered Services -- 1.3.4 Third-Order Effect: Dynamic Services -- 1.4 Conclusion -- References -- 2 How the COVID-19 Pandemic Is Reshaping the Education Service -- 2.1 Introduction -- 2.2 Recent Trends in Education Services: Digital Transformation -- 2.2.1 Expansion of Distance Education -- 2.2.2 Development and Expansion of Educational Technologies -- 2.3 Concerns and Limitations in Digital Transformation in the Education Services -- 2.3.1 Poor Motivation Management -- 2.3.2 Negative Effects of IT Devices in Education -- 2.3.3 Educational Inequality by Digital Divide -- 2.4 Japanese Education Services During the COVID-19 Pandemic -- 2.4.1 On the Introduction of the Distance Education -- 2.4.2 Reactions to the Distance Learning -- 2.5 The Education Service After COVID-19 -- 2.5.1 Further Acceleration of Digital Transformation in the Education Service -- 2.5.2 Changing Roles of Instructors -- 2.5.3 Further Investment in ICT Infrastructure in the Education Service -- 2.6 Conclusions -- Author's Insight -- References -- 3 Rethinking Higher Education Post COVID-19 -- 3.1 Introduction -- 3.2 Universities as Services. , 3.3 COVID-19's Impact on Higher Education -- 3.4 Research Approach -- 3.4.1 Data Analysis -- 3.5 The Delivery of Higher Education During and After the Pandemic -- 3.5.1 Changes in Delivery -- 3.5.2 Challenges in Online Learning -- 3.5.3 Student Management -- 3.6 Management of Universities -- 3.6.1 Financial Challenges -- 3.6.2 Changing Priorities -- 3.6.3 Resource Management -- 3.7 Discussion -- 3.8 Conclusion -- Appendix A -- Author's Insight -- References -- 4 Transformative Value Co-creation in Healthcare Services in the COVID-19 Era: The Case of Centro Cardiologico Monzino -- 4.1 Introduction -- 4.2 Research Setting: Centro Cardiologico Monzino -- 4.3 Service Ecosystems and Transformative Value Co-creation in Centro Cardiologico Monzino -- 4.3.1 Newfangled Actors Engagement -- 4.3.2 Resource Integration for Transformative Value -- 4.3.3 Newly Emerging Barriers and Tensions -- 4.4 Transformative Value Co-creation Framework with New-Fangled Actors -- 4.5 Conclusions and Managerial Implications -- Authors' Insight -- References -- 5 Technology Perception and Productivity Among Physicians in the New Norm Post-pandemic: A Dynamic Capabilities Perspective -- 5.1 Introduction -- 5.2 Electronic Medical Record (EMR) System in Healthcare Service -- 5.3 Theory and Hypotheses Development -- 5.3.1 Dynamic Capabilities Theory -- 5.3.2 A Unified Theory of Acceptance and Use of Technology (UTAUT2) -- 5.3.3 Conceptual Framework -- 5.4 Methodology -- 5.4.1 Data and Sampling Design -- 5.4.2 Content Validity -- 5.4.3 Results -- 5.5 Healthcare Service Management Insights and Lessons Learned -- 5.6 Conclusion -- Appendix: Full List of Survey Instruments -- Authors' Insight -- References -- 6 How COVID-19 Has Changed the Digital Trajectory for Professional Advisory Firms -- 6.1 Introduction: Why This Chapter Is Important. , 6.2 Method: Collection and Understanding of Evidence from the Field -- 6.3 Theoretical Framework -- 6.3.1 Theories Describing the Empirical Context of Professional Advisory Firms -- 6.3.2 Theoretical Fields: Change and Digital Transformation -- 6.3.3 Lasting Implications of Technological Shifts in Organizational Systems and Society -- 6.4 Findings and Data Analysis: What We Learned from the Field -- 6.4.1 What Digital Effects Did We See for Professional Advisors? -- 6.4.2 Have Change Barriers Been Broken? -- 6.4.3 What Does This Mean for the Future? -- 6.5 Discussion: Rapid Digital Transformation of Professional Advisory Firms -- 6.5.1 How Can We Understand Digital Transformation During the COVID-19 Outbreak? -- 6.5.2 A Shifted Digital Trajectory Departing from the New Normal -- 6.6 Conclusion -- Authors' Insight -- References -- 7 The Lotus in the Mud: A Conceptual Model of Livestream Yoga Service Experience -- 7.1 Introduction -- 7.2 The Origin, Globalization and Utility of Yoga -- 7.3 An Overview of Yoga Consumers -- 7.4 The Impact of COVID-19 on Yoga Service Sector -- 7.5 The Case for Studying Livestream Yoga Service Experience -- 7.6 Conceptual Model of the Yoga Livestream Service Experience -- 7.6.1 Antecendents of Livestream Yoga Service Experience-Teaching Factors -- 7.6.2 Antecedents of Livestream Yoga Service Experience-Technological Factors -- 7.6.3 Dimensions of Livestream Yoga Service Experience -- 7.6.4 Consequences of Livestream Yoga Service Experience -- 7.7 Discussion -- Appendix -- Author's Insights -- References -- 8 Technology and Innovation to Weather the Storm?-A Case Study of the Role of Technology and Innovation for Startup Survival in Shanghai, China -- 8.1 Introduction -- 8.2 Case Description -- 8.2.1 Responses to COVID-19 in China -- 8.2.2 Startup Cases: Impacts and Responses -- 8.3 Discussion. , 8.3.1 Use of Online Technologies -- 8.3.2 The Role of Entrepreneurship Ecosystem for the Startup Survival -- 8.4 Concluding Remarks -- Authors' Insights -- References -- 9 Enhancing Transportation Service Experience in Developing Countries: A Post Pandemic Perspective -- 9.1 Introduction -- 9.2 Transportation in Nigeria -- 9.3 Case Study Analysis of COVID-19 Induced Transport Service Delivery in Lagos, Nigeria -- 9.3.1 Quantitative Data Analysis and Result -- 9.3.2 Qualitative Data Analysis and Result -- 9.4 Enhancing Transport Service Experience -- 9.4.1 Customer Engagement -- 9.4.2 Service Design -- 9.4.3 Service System and Process -- 9.4.4 Newly Emerging Product-Service Systems -- 9.5 Conclusion -- Appendix -- Author's Insight -- References -- 10 Post-pandemic Penury of the Financially Marginalized in India: Coping with the New Normal -- 10.1 Introduction -- 10.2 Impact of COVID 19 -- 10.3 Measures Taken by Government of India to Alleviate the Problems -- 10.4 Implications of the Package for the Poor People and Micro Small and Medium Enterprises -- 10.4.1 Suggestions for Easing Out the Credit Delivery Challenges -- 10.5 Category Wise Requirements, Measures Taken by the Government and Identification of Gaps -- 10.5.1 High Impact Category -- 10.5.2 Medium Impact Category -- 10.5.3 Low Impact Category -- 10.6 Suggestions by the Experts Not Yet Implemented by the Government of India -- 10.7 Coping with a New Normal -- 10.8 Conclusion -- Authors' Insights -- References.

Additional Edition: Print version: Lee, Jungwoo The Future of Service Post-COVID-19 Pandemic, Volume 1 Singapore : Springer Singapore Pte. Limited,c2021 ISBN 9789813341258

Language: English

Keywords: Electronic books.

URL: Click to View