Format:
1 online resource (190 pages)
Edition:
1st ed.
ISBN:
9780566082948
,
9780754685470
Content:
A comprehensive, practical handbook outlining how to prepare for a crisis (in terms of media and stakeholder relations) and what to do if and when one hits
Note:
Cover -- Contents -- List of figures, examples and case studies -- About the authors -- Introduction -- Part I: Understanding Crises and the Theory of Communication -- 1 Understanding crises -- 2 Elements of crisis management -- 3 Stakeholders and audiences -- 4 Third-party endorsement -- 5 Communications in a crisis -- 6 Science versus emotion -- 7 How the media works -- 8 Single-issue lobby groups -- 9 Lobbying -- 10 The price of failure -- Part II: Practical Crisis Communication -- 11 Practical steps to prepare for a crisis -- 12 Internal audiences -- 13 The spokesperson -- 14 The crisis team -- 15 Crisis planning and whistle-blowing -- Part III: Appendices -- 1 The crisis team and crisis centre -- 2 The spokesperson -- 3 Training -- 4 Media handling -- 5 Complaints against the media -- 6 Information technology -- 7 Crisis and the World Wide Web -- 8 County Major Civil Emergency Plan -- 9 Situations -- 10 Crime -- 11 Call centres -- 12 Community groups -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Z.
Additional Edition:
Print version Ruff, Peter Managing Communications in a Crisis Oxford : Taylor & Francis Group,c2004 ISBN 9780566082948
Language:
English
Keywords:
Electronic books
URL:
FULL
((OIS Credentials Required))
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