In:
College & Research Libraries, American Library Association, Vol. 70, No. 6 ( 2009-11-01), p. 568-577
Abstract:
Measurement System Analysis (MSA) provides decision makers with a useful suite of tools for understanding whether variation should be attributed to an assessment system itself or the actual item or program being assessed. This paper introduces the Attribute Gage R & R, using a study of The Ohio State University Libraries’ mechanism for measuring quality in e-mail reference transactions as an example. An ideal tool for examining assessment programs that require subjective interpretation, the Attribute Gage R & R can assist library organizations in understanding their processes and validating the utility of data collected through their measurement systems.
Type of Medium:
Online Resource
ISSN:
2150-6701
,
0010-0870
Language:
Unknown
Publisher:
American Library Association
Publication Date:
2009
detail.hit.zdb_id:
1550-7
detail.hit.zdb_id:
2082450-6
SSG:
24,1
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