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  • 1
    In: The Laryngoscope, Wiley, Vol. 116, No. 4 ( 2006-04), p. 564-572
    Type of Medium: Online Resource
    ISSN: 0023-852X
    Language: English
    Publisher: Wiley
    Publication Date: 2006
    detail.hit.zdb_id: 2026089-1
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  • 2
    Online Resource
    Online Resource
    Springer Science and Business Media LLC ; 2018
    In:  Psychological Research Vol. 82, No. 1 ( 2018-1), p. 92-108
    In: Psychological Research, Springer Science and Business Media LLC, Vol. 82, No. 1 ( 2018-1), p. 92-108
    Type of Medium: Online Resource
    ISSN: 0340-0727 , 1430-2772
    RVK:
    Language: English
    Publisher: Springer Science and Business Media LLC
    Publication Date: 2018
    detail.hit.zdb_id: 1463034-5
    detail.hit.zdb_id: 2426389-8
    SSG: 5,2
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  • 3
    Online Resource
    Online Resource
    Elsevier BV ; 2009
    In:  Acta Astronautica Vol. 65, No. 11-12 ( 2009-12), p. 1520-1529
    In: Acta Astronautica, Elsevier BV, Vol. 65, No. 11-12 ( 2009-12), p. 1520-1529
    Type of Medium: Online Resource
    ISSN: 0094-5765
    Language: English
    Publisher: Elsevier BV
    Publication Date: 2009
    detail.hit.zdb_id: 2014614-0
    SSG: 16,12
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  • 4
    Online Resource
    Online Resource
    Springer Science and Business Media LLC ; 2022
    In:  Scientific Reports Vol. 12, No. 1 ( 2022-03-08)
    In: Scientific Reports, Springer Science and Business Media LLC, Vol. 12, No. 1 ( 2022-03-08)
    Abstract: Technological advancements are ubiquitously supporting or even replacing humans in all areas of life, bringing the potential for human-technology symbiosis but also novel challenges. To address these challenges, we conducted three experiments in different task contexts ranging from loan assignment over X-Ray evaluation to process industry. Specifically, we investigated the impact of support agent (artificial intelligence, decision support system, or human) and failure experience (one vs. none) on trust-related aspects of human-agent interaction. This included not only the subjective evaluation of the respective agent in terms of trust, reliability, and responsibility, when working together, but also a change in perspective to the willingness to be assessed oneself by the agent. In contrast to a presumed technological superiority, we show a general advantage with regard to trust and responsibility of human support over both technical support systems (i.e., artificial intelligence and decision support system), regardless of task context from the collaborative perspective. This effect reversed to a preference for technical systems when switching the perspective to being assessed. These findings illustrate an imperfect automation schema from the perspective of the advice-taker and demonstrate the importance of perspective when working with or being assessed by machine intelligence.
    Type of Medium: Online Resource
    ISSN: 2045-2322
    Language: English
    Publisher: Springer Science and Business Media LLC
    Publication Date: 2022
    detail.hit.zdb_id: 2615211-3
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  • 5
    Online Resource
    Online Resource
    SAGE Publications ; 2012
    In:  Journal of Cognitive Engineering and Decision Making Vol. 6, No. 1 ( 2012-03), p. 57-87
    In: Journal of Cognitive Engineering and Decision Making, SAGE Publications, Vol. 6, No. 1 ( 2012-03), p. 57-87
    Abstract: Two experiments are reported that investigate to what extent performance consequences of automated aids are dependent on the distribution of functions between human and automation and on the experience an operator has with an aid. In the first experiment, performance consequences of three automated aids for the support of a supervisory control task were compared. Aids differed in degree of automation (DOA). Compared with a manual control condition, primary and secondary task performance improved and subjective workload decreased with automation support, with effects dependent on DOA. Performance costs include return-to-manual performance issues that emerged for the most highly automated aid and effects of complacency and automation bias, respectively, which emerged independent of DOA. The second experiment specifically addresses how automation bias develops over time and how this development is affected by prior experience with the system. Results show that automation failures entail stronger effects than positive experience (reliably working aid). Furthermore, results suggest that commission errors in interaction with automated aids can depend on three sorts of automation bias effects: (a) withdrawal of attention in terms of incomplete cross-checking of information, (b) active discounting of contradictory system information, and (c) inattentive processing of contradictory information analog to a “looking-but-not-seeing” effect.
    Type of Medium: Online Resource
    ISSN: 1555-3434
    Language: English
    Publisher: SAGE Publications
    Publication Date: 2012
    detail.hit.zdb_id: 2475461-4
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  • 6
    Online Resource
    Online Resource
    Springer Science and Business Media LLC ; 2021
    In:  Cognitive Research: Principles and Implications Vol. 6, No. 1 ( 2021-12)
    In: Cognitive Research: Principles and Implications, Springer Science and Business Media LLC, Vol. 6, No. 1 ( 2021-12)
    Abstract: Visual inspection of luggage using X-ray technology at airports is a time-sensitive task that is often supported by automated systems to increase performance and reduce workload. The present study evaluated how time pressure and automation support influence visual search behavior and performance in a simulated luggage screening task. Moreover, we also investigated how target expectancy (i.e., targets appearing in a target-often location or not) influenced performance and visual search behavior. We used a paradigm where participants used the mouse to uncover a portion of the screen which allowed us to track how much of the stimulus participants uncovered prior to their decision. Participants were randomly assigned to either a high (5-s time per trial) or a low (10-s time per trial) time-pressure condition. In half of the trials, participants were supported by an automated diagnostic aid (85% reliability) in deciding whether a threat item was present. Moreover, within each half, in target-present trials, targets appeared in a predictable location (i.e., 70% of targets appeared in the same quadrant of the image) to investigate effects of target expectancy. The results revealed better detection performance with low time pressure and faster response times with high time pressure. There was an overall negative effect of automation support because the automation was only moderately reliable. Participants also uncovered a smaller amount of the stimulus under high time pressure in target-absent trials. Target expectancy of target location improved accuracy, speed, and the amount of uncovered space needed for the search. Significance Statement Luggage screening is a safety–critical real-world visual search task which often has to be done under time pressure. The present research found that time pressure compromises performance and increases the risk to miss critical items even with automation support. Moreover, even highly reliable automated support may not improve performance if it does not exceed the manual capabilities of the human screener. Lastly, the present research also showed that heuristic search strategies (e.g., areas where targets appear more often) seem to guide attention also in luggage screening.
    Type of Medium: Online Resource
    ISSN: 2365-7464
    Language: English
    Publisher: Springer Science and Business Media LLC
    Publication Date: 2021
    detail.hit.zdb_id: 2843152-2
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  • 7
    Online Resource
    Online Resource
    SAGE Publications ; 2014
    In:  Human Factors: The Journal of the Human Factors and Ergonomics Society Vol. 56, No. 3 ( 2014-05), p. 476-488
    In: Human Factors: The Journal of the Human Factors and Ergonomics Society, SAGE Publications, Vol. 56, No. 3 ( 2014-05), p. 476-488
    Abstract: We investigated how automation-induced human performance consequences depended on the degree of automation (DOA). Background: Function allocation between human and automation can be represented in terms of the stages and levels taxonomy proposed by Parasuraman, Sheridan, and Wickens. Higher DOAs are achieved both by later stages and higher levels within stages. Method: A meta-analysis based on data of 18 experiments examines the mediating effects of DOA on routine system performance, performance when the automation fails, workload, and situation awareness (SA). The effects of DOA on these measures are summarized by level of statistical significance. Results: We found (a) a clear automation benefit for routine system performance with increasing DOA, (b) a similar but weaker pattern for workload when automation functioned properly, and (c) a negative impact of higher DOA on failure system performance and SA. Most interesting was the finding that negative consequences of automation seem to be most likely when DOA moved across a critical boundary, which was identified between automation supporting information analysis and automation supporting action selection. Conclusion: Results support the proposed cost–benefit trade-off with regard to DOA. It seems that routine performance and workload on one hand, and the potential loss of SA and manual skills on the other hand, directly trade off and that appropriate function allocation can serve only one of the two aspects. Application: Findings contribute to the body of research on adequate function allocation by providing an overall picture through quantitatively combining data from a variety of studies across varying domains.
    Type of Medium: Online Resource
    ISSN: 0018-7208 , 1547-8181
    RVK:
    Language: English
    Publisher: SAGE Publications
    Publication Date: 2014
    detail.hit.zdb_id: 2066426-6
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  • 8
    Online Resource
    Online Resource
    SAGE Publications ; 2014
    In:  Human Factors: The Journal of the Human Factors and Ergonomics Society Vol. 56, No. 7 ( 2014-11), p. 1209-1221
    In: Human Factors: The Journal of the Human Factors and Ergonomics Society, SAGE Publications, Vol. 56, No. 7 ( 2014-11), p. 1209-1221
    Abstract: The aim of the current study was to investigate potential benefits of likelihood alarm systems (LASs) over binary alarm systems (BASs) in a multitask environment. Background: Several problems are associated with the use of BASs, because most of them generate high numbers of false alarms. Operators lose trust in the systems and ignore alarms or cross-check all of them when other information is available. The first behavior harms safety, whereas the latter one reduces productivity. LASs represent an alternative, which is supposed to improve operators’ attention allocation. Method: We investigated LASs and BASs in a dual-task paradigm with and without the possibility to cross-check alerts with raw data information. Participants’ trust in the system, their behavior, and their performance in the alert and the concurrent task were assessed. Results: Reported trust, compliance with alarms, and performance in the alert and the concurrent task were higher for the LAS than for the BAS. The cross-check option led to an increase in alert task performance for both systems and a decrease in concurrent task performance for the BAS, which did not occur in the LAS condition. Conclusion: LASs improve participants’ attention allocation between two different tasks and therefore lead to an increase in alert task and concurrent task performance. The performance maximum is achieved when LAS is combined with a cross-check option for validating alerts with additional information. Application: The use of LASs instead of BASs in safety-related multitask environments has the potential to increase safety and productivity likewise.
    Type of Medium: Online Resource
    ISSN: 0018-7208 , 1547-8181
    RVK:
    Language: English
    Publisher: SAGE Publications
    Publication Date: 2014
    detail.hit.zdb_id: 2066426-6
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  • 9
    Online Resource
    Online Resource
    SAGE Publications ; 2020
    In:  Human Factors: The Journal of the Human Factors and Ergonomics Society Vol. 62, No. 4 ( 2020-06), p. 540-552
    In: Human Factors: The Journal of the Human Factors and Ergonomics Society, SAGE Publications, Vol. 62, No. 4 ( 2020-06), p. 540-552
    Abstract: This research investigates the potential behavioral and performance benefits of a four-stage likelihood alarm system (4-LAS) contrasting a 3-LAS, a binary alarm system with a liberal threshold (lib-BAS), and a BAS with a conservative threshold (con-BAS). Background Prior research has shown performance benefits of 3-LASs over conventional lib-BASs due to more distinct response strategies and better discriminating true from false alerts. This effect might be further enhanced using 4-LASs. However, the increase in stages could cause users to reduce cognitive complexity by responding in the same way to the two lower and the two higher stages, thus treating the 4-LAS like a con-BAS. Method All systems were compared using a dual-task paradigm. Response strategies, number of joint human machine (JHM) false alarms (FAs), misses, and sensitivity were regarded. Results Compared with the lib-BAS, JHM sensitivity only improved with the 4-LAS and the con-BAS. However, the number of JHM misses was lowest for the con-BAS compared with all other systems. Conclusion JHM sensitivity improvements can be achieved by using a 4-LAS, as well as a con-BAS. However, only the latter one may also reduce the number of JHM misses, which is remarkable considering that BASs with conservative thresholds a priori commit more inbuilt misses than other systems. Application Results suggest implementing conservative BASs in multi-task working environments to improve JHM sensitivity and reduce the number of JHM misses. When refraining from designing systems which are miss prone, 4-LASs represent a suitable compromise.
    Type of Medium: Online Resource
    ISSN: 0018-7208 , 1547-8181
    RVK:
    Language: English
    Publisher: SAGE Publications
    Publication Date: 2020
    detail.hit.zdb_id: 2066426-6
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  • 10
    Online Resource
    Online Resource
    SAGE Publications ; 2020
    In:  Human Factors: The Journal of the Human Factors and Ergonomics Society Vol. 62, No. 4 ( 2020-06), p. 530-534
    In: Human Factors: The Journal of the Human Factors and Ergonomics Society, SAGE Publications, Vol. 62, No. 4 ( 2020-06), p. 530-534
    Abstract: The aim was to evaluate the relevance of the critique offered by Jamieson and Skraaning (2019) regarding the applicability of the lumberjack effect of human–automation interaction to complex real-world settings. Background The lumberjack effect, based upon a meta-analysis, identifies the consequences of a higher degree of automation—to improve performance and reduce workload—when automation functions as intended, but to degrade performance more, as mediated by a loss of situation awareness (SA) when automation fails. Jamieson and Skraaning provide data from a process control scenario that they assert contradicts the effect. Approach We analyzed key aspects of their simulation, measures, and results which we argue limit the strength of their conclusion that the lumberjack effect is not applicable to complex real-world systems. Results Our analysis revealed limits in their inappropriate choice of automation, the lack of a routine performance measure, support for the lumberjack effect that was actually provided by subjective measures of the operators, an inappropriate assessment of SA, and a possible limitation of statistical power. Conclusion We regard these limitations as reasons to temper the strong conclusions drawn by the authors, of no applicability of the lumberjack effect to complex environments. Their findings should be used as an impetus for conducting further research on human–automation interaction in these domains. Applications The collective findings of both Jamieson and Skraaning and our study are applicable to system designers and users in deciding upon the appropriate level of automation to deploy.
    Type of Medium: Online Resource
    ISSN: 0018-7208 , 1547-8181
    RVK:
    Language: English
    Publisher: SAGE Publications
    Publication Date: 2020
    detail.hit.zdb_id: 2066426-6
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