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  • 1
    Online Resource
    Online Resource
    Studia Islamika, Center for the Study of Islam and Society (PPIM) Syarif Hidayatullah State Islamic University of Jakarta ; 2008
    In:  Studia Islamika Vol. 15, No. 3 ( 2008-12-31)
    In: Studia Islamika, Studia Islamika, Center for the Study of Islam and Society (PPIM) Syarif Hidayatullah State Islamic University of Jakarta, Vol. 15, No. 3 ( 2008-12-31)
    Type of Medium: Online Resource
    ISSN: 2355-6145 , 0215-0492
    RVK:
    Language: Unknown
    Publisher: Studia Islamika, Center for the Study of Islam and Society (PPIM) Syarif Hidayatullah State Islamic University of Jakarta
    Publication Date: 2008
    detail.hit.zdb_id: 2813634-2
    SSG: 6,25
    SSG: 6,23
    Library Location Call Number Volume/Issue/Year Availability
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  • 2
    Online Resource
    Online Resource
    Studia Islamika, Center for the Study of Islam and Society (PPIM) Syarif Hidayatullah State Islamic University of Jakarta ; 2010
    In:  Studia Islamika Vol. 17, No. 1 ( 2010-04-30)
    In: Studia Islamika, Studia Islamika, Center for the Study of Islam and Society (PPIM) Syarif Hidayatullah State Islamic University of Jakarta, Vol. 17, No. 1 ( 2010-04-30)
    Type of Medium: Online Resource
    ISSN: 2355-6145 , 0215-0492
    RVK:
    Language: Unknown
    Publisher: Studia Islamika, Center for the Study of Islam and Society (PPIM) Syarif Hidayatullah State Islamic University of Jakarta
    Publication Date: 2010
    detail.hit.zdb_id: 2813634-2
    SSG: 6,25
    SSG: 6,23
    Library Location Call Number Volume/Issue/Year Availability
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  • 3
    Online Resource
    Online Resource
    Studia Islamika, Center for the Study of Islam and Society (PPIM) Syarif Hidayatullah State Islamic University of Jakarta ; 2008
    In:  Studia Islamika Vol. 15, No. 2 ( 2008-08-31)
    In: Studia Islamika, Studia Islamika, Center for the Study of Islam and Society (PPIM) Syarif Hidayatullah State Islamic University of Jakarta, Vol. 15, No. 2 ( 2008-08-31)
    Type of Medium: Online Resource
    ISSN: 2355-6145 , 0215-0492
    RVK:
    Language: Unknown
    Publisher: Studia Islamika, Center for the Study of Islam and Society (PPIM) Syarif Hidayatullah State Islamic University of Jakarta
    Publication Date: 2008
    detail.hit.zdb_id: 2813634-2
    SSG: 6,25
    SSG: 6,23
    Library Location Call Number Volume/Issue/Year Availability
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  • 4
    Online Resource
    Online Resource
    LP2M IAIN Pekalongan ; 2023
    In:  International Journal of Islamic Business and Economics (IJIBEC) Vol. 7, No. 1 ( 2023-06-01), p. 25-36
    In: International Journal of Islamic Business and Economics (IJIBEC), LP2M IAIN Pekalongan, Vol. 7, No. 1 ( 2023-06-01), p. 25-36
    Abstract: Providing quality services is one strategy to achieve business success in the service sector, especially regarding customer satisfaction and loyalty. This study aims to understand the empirical model and analyze the impact of service quality on customer loyalty, mediated by customer satisfaction. To achieve this, an explanatory research design was used, and a sample of 150 customers from the Palembang branch of Islamic Banks was selected using a simple random sampling technique. A questionnaire was used as the research instrument, and its validity and reliability were tested using CFA analysis. A complex causality model was then used, which was pushed through the PLS-SEM technique. The results revealed that service quality has a significant direct effect on customer loyalty, with a substantial immediate impact on customer satisfaction. Additionally, customer satisfaction partially mediates the effects of service quality on customer loyalty. These findings have significant implications for businesses in the service sector, indicating that providing quality services is a critical strategy for achieving success, particularly in customer satisfaction and loyalty. Based on these results, it is suggested that businesses focus on improving the quality of their services by regularly monitoring and assessing the quality of services offered to customers and investing in employee training to enhance the quality of their services.
    Type of Medium: Online Resource
    ISSN: 2615-420X , 2599-3216
    URL: Issue
    Language: Unknown
    Publisher: LP2M IAIN Pekalongan
    Publication Date: 2023
    Library Location Call Number Volume/Issue/Year Availability
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  • 5
    Online Resource
    Online Resource
    World Scientific and Engineering Academy and Society (WSEAS) ; 2023
    In:  Financial Engineering Vol. 1 ( 2023-5-30), p. 68-79
    In: Financial Engineering, World Scientific and Engineering Academy and Society (WSEAS), Vol. 1 ( 2023-5-30), p. 68-79
    Abstract: Providing quality service is one of the strategies to achieve business success in the service sector, especially in getting customer satisfaction and loyalty. This study focuses on knowing the empirical model and analyzing the effect of service quality on customer loyalty mediated by customer satisfaction. The type of research used in this research is explanatory research. The sample consisted of 150 customers from the Palembang branch of Islamic Banks selected by a simple random sampling technique. The research instrument is in the form of a questionnaire that has been tested for the level of validity and reliability using CFA analysis. This study uses a complex causality model tested with the PLS-SEM technique. The study’s results resulted in a fit structural model which showed that service quality had a significant direct effect on customer loyalty. Service quality has a substantial immediate impact on customer satisfaction. Furthermore, information obtained shows that customer satisfaction partially mediates the impact of service quality on customer loyalty.
    Type of Medium: Online Resource
    ISSN: 2945-1140
    URL: Issue
    Language: English
    Publisher: World Scientific and Engineering Academy and Society (WSEAS)
    Publication Date: 2023
    Library Location Call Number Volume/Issue/Year Availability
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  • 6
    Online Resource
    Online Resource
    LP2M Universitas Islam Negeri (UIN) Syarif Hidayatullah Jakarta ; 2021
    In:  Buletin Al-Turas Vol. 27, No. 2 ( 2021-10-25), p. 361-378
    In: Buletin Al-Turas, LP2M Universitas Islam Negeri (UIN) Syarif Hidayatullah Jakarta, Vol. 27, No. 2 ( 2021-10-25), p. 361-378
    Abstract: This study aimed to explore the effectiveness of Pela Gandong in the process of social reconciliation and peacebuilding in Ambon. Using a sociocultural approach, this qualitative research attempted to examine the theory of social reconciliation in the peace-building process between two conflicting groups. The data that had been collected in the form of interviews, FGDs, and documentation sources related to pela gandong were qualitatively analyzed. The results of the research showed that structural segregation becomes a barrier to the process of social reconciliation because some communities and local elites still maintained inter-group beliefs about the existence of a common enemy due to past conflicts. Pela gandong played a role in strengthening social reconciliation amid actor antagonisms that were difficult to subside, factions among local elites that were still strong, and people who were still trapped in past traumas. Based on the spirit of pela gandong, the government and civil society, including educational institutions in Ambon, presented a peaceful atmosphere with various initiatives, starting from the formation of multi-ethnic villages, providing facilities and infrastructure for harmony, strengthening the curriculum for local wisdom "Pela Gandong" and “Pendidikan Orang Basudara” (POB), to strengthening interfaith mediation institutions in Maluku: Baku Bae, Maluku Interfaith Institution, and Maluku Interfaith Institution for Humanitarian Action. All of them were an effort to create a peaceful Ambon, make Maluku a laboratory for peace, a learning medium for other regions in Indonesia.
    Type of Medium: Online Resource
    ISSN: 2579-5848 , 0853-1692
    URL: Issue
    Language: Unknown
    Publisher: LP2M Universitas Islam Negeri (UIN) Syarif Hidayatullah Jakarta
    Publication Date: 2021
    Library Location Call Number Volume/Issue/Year Availability
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  • 7
    Online Resource
    Online Resource
    Omah Jurnal Sunan Giri, INSURI Ponorogo ; 2023
    In:  QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama Vol. 15, No. 1 ( 2023-03-15), p. 111-124
    In: QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama, Omah Jurnal Sunan Giri, INSURI Ponorogo, Vol. 15, No. 1 ( 2023-03-15), p. 111-124
    Abstract: This study examines school principals' strategies to improve human resource management quality based on a humanistic perspective. This research uses descriptive qualitative. This study uses the systematic literature review method to describe facts, data, and information obtained from literature studies, books, and journals on research results related to research topics. The study results show that school principals have a vital role in managing and improving the quality of the human resources they care for. The humanistic perspective is an individual study with its uniqueness and peculiarities, forcing the principal to formulate various strategic steps to implement it. Some efforts that can be made from this perspective based on the literature review conducted are establishing good cooperative relationships with all components in the school environment, building commitment and improving the quality of communication, and providing the best examples so that they can become a source of motivation to enhance self-quality.
    Type of Medium: Online Resource
    ISSN: 2656-9779 , 1907-6355
    Language: Unknown
    Publisher: Omah Jurnal Sunan Giri, INSURI Ponorogo
    Publication Date: 2023
    Library Location Call Number Volume/Issue/Year Availability
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