Format:
1 Online-Ressource (190 pages)
ISBN:
9781601639189
Series Statement:
151 Quick Ideas series
Content:
Intro -- Contents -- How to Use This Book -- 1. Establish a Zero-Tolerance Policy -- 2. Don't Let Difficult People Set the Tone for the Office -- 3. Bone Up on Dealing With Difficult Employees -- 4. Don't Wait for the Boston Tea Party -- 5. Be a Good Listener -- 6. Work Out a Solution Jointly -- 7. Follow Through on a Plan of Action -- 8. What Personality Trait Is at Play? -- 9. Make Sure the Employee Understands -- 10. Try Humor -- 11. Express Confidence That the Person Can Change -- 12. Thank Them for Their Cooperation -- 13. Master the Art of Difficult Conversations -- 14. Train Your Managers in the Art of Difficult Conversations -- 15. Don't Promote Mediocrity -- 16. Seek Other Owners' Advice -- 17. Reign in Difficult Family Members -- 18. Mean What You Say -- 19. Handling Resistance to Overtime -- 20. Dealing With Information Hoarders -- 21. Know When to Consult a Lawyer or Other Experts -- 22. Don't Take Problem People Home -- 23. When an Employee Threatens Violence -- 24. Offer Bullies Options, Not Just Objections -- 25. Document Difficult Encounters -- 26. Monitor Phone Calls for Difficult Employees -- 27. Acknowledge Employees for Defusing Tense Situations -- 28. The Office Isn't a Day Care -- 29. Use Irrational Requests as Conversational Openers -- 30. Hire Smart -- 31. Fire Smart -- 32. Encourage Employees to Tell You About Problem Colleagues -- 33. Don't Be Afraid to Critique Problem Managers -- 34. When a Problem Employee Gives Notice -- 35. Establish a System for Filing Complaints -- 36. Set an Example -- 37. Encourage Managers to Communicate Problems Up the Chain -- 38. No Across-the-Board Reprimands -- 39. Don't Parent a Difficult Employee -- 40. Audit Teams for Hot Spots -- 41. Remove a Team Member if Necessary -- 42. Mine the Exit Interviews -- 43.When Employees Resist Change -- 44. Nix Managers Gossip About Employees
Content:
45. The Greatest No-Shows on Earth -- 46. Is the Work Load Balanced? -- 47. Don't Undercut Your Managers -- 48. Don't Forget About Your Other Employees -- 49. Help! How to Find an Attorney -- 50. Refer to EAP -- 51. Give Yourself a Break -- 52. Put an End to Pilfering -- 53. Vary Your Tactics -- 54. Suggest Better Work Habits -- 55. Send Employees for More Training -- 56. No Knee-Jerk Reactions -- 57. Is the Affair Bad for Business? -- 58. Handling the Nasty End to Subordinates' Romance -- 59. Addressing an Employee Who Won't Dress the Part -- 60. A Wake-Up Call for Stragglers -- 61. Use an Evaluation as a Blueprint for Transforming Problem Employees -- 62. Call Employees on Inappropriate Computer and Internet Use -- 63. Nip Managers' Favoritism in the Bud -- 64. Remove Abusive Managers -- 65. When Employees Ask to Borrow Money -- 66. Why an Apology Matters -- 67. Remind Employees of the Chain of Command -- 68. Demand Sensitivity Training -- 69. By the Way, "This Is Your Job" -- 70. Don't Be Star Struck -- 71. Know When to Cut Your Losses -- 72. Discourage Workaholics -- 73. What's in It for Me? -- 74. Ask Offenders for Self-Evaluation -- 75. Celebrate Transformations -- 76. Warding Off Harassers -- 77. Discourage Racist Jokes -- 78. Asking a Colleague to Clean Up His Cube -- 79. Don't Take Disputes Personally -- 80. Talking to a Colleague About Faulty Hygiene -- 81. Try Role-Playing Before the Big Face-Off -- 82. Getting Colleagues to Respect Your Time -- 83. Don't Throw Gas on the Fire -- 84. Don't Let the P.D.s Get You Down -- 85. Find the Fault Line of the Fault-Finding Teammate -- 86. Know Your Workplace Rights -- 87. Confront Bullies on Your Own Terms -- 88. Establish Rules for Contentious Team Meetings -- 89. Outing the Backstabber -- 90. When a Colleague Refuses to Cooperate -- 91. Challenge the Chronic Complainer
Content:
92. The Cell Phone and What Ails Us -- 93. Keeping Delicate Phone Talks Private -- 94. Imagine Success -- 95. How to Handle a Surprise Milestone Party -- 96. Oh Lunch Most Foul! -- 97. Handling the Chronic Interrupter -- 98. Don't Let an Aggressive Colleague Commandeer Your Meeting -- 99. Mind the Generational Gap -- 100. Discourage Eavesdropping -- 101. Extending a Helping Hand -- 102. Taming the Green-Eyed Monster -- 103. Make Sure the Boss Knows Your Side of the Story -- 104. Recovering From a Fall -- 105. Empower Yourself -- 106. Seek a Colleague's Advice -- 107. Ask for Backup -- 108. Temper Criticism With Praise -- 109. Reject Offensive E-mails -- 110. Change Your Location if You Have To -- 111. Meet the Office Recluse -- 112. Pick Your Battles -- 113. Have Grudge, Will Travel -- 114. When to Take Legal Action -- 115. Restoring Trust -- 116. Develop Coping Rituals -- 117. Beware the False Confidant -- 118. Become a Leader of One -- 119. Insist on Respect -- 120. Become a Peer Mediator -- 121. When a Colleague Won't Pay Up -- 122. Have Fun Despite the Naysayers -- 123. Beware the "Mind Reader" -- 124. Prep for a Meeting With the Boss -- 125. Flu Rage -- 126. Beware the Manipulator -- 127. The Art of the Riposte -- 128. Red Alert: A Colleague Belittles You in Front of the Boss -- 129. Oh Perfection Most Foul -- 130. Play to Their Strengths -- 131. Ouch! The Supersensitive Colleague -- 132. When You're Asked to Clean Up a Colleague's Report -- 133. Listen Up -- 134. Where's My Stapler? -- 135. Admit When You're Wrong -- 136. You're Not Alone -- 137. Beware the Minimizers -- 138. Focus on the Good -- 139. When a Foe Asks for a Favor -- 140. Handling the Over -indulger -- 141. Asking a Fellow Manager to Respect Your Subordinates -- 142. The Disappearing Colleague -- 143. When a Problem Employee Becomes Your Boss -- 144. Demand Reciprocity
Content:
145. The Rosebush Cometh -- 146. Just Say No to the Office Peddler -- 147. You're the Boss Now -- 148. If the Boss Asks, Give an Honest Assessment of a Colleague -- 149. If You Must, Avoid Contentious Topics -- 150. Assemble an Emotional First-Aid Kit -- 151. When the Best Strategy Is to Move On -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Z -- About the Author
Additional Edition:
9781564149381
Additional Edition:
Erscheint auch als Druck-Ausgabe Mason-Draffen, Carrie 151 Quick Ideas to Deal With Difficult People Franklin Lakes : Red Wheel Weiser,c2007 9781564149381
Language:
English
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