UID:
almahu_9947382226902882
Format:
1 online resource (269 pages) :
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illustrations
Edition:
2nd rev. ed.
ISBN:
1-283-40348-X
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9786613403483
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3-598-44028-6
Series Statement:
IFLA publications, 127
Content:
The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public library
Note:
Description based upon print version of record.
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Frontmatter --
,
CONTENTS --
,
PREFACE --
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1. The role of performance indicators in quality management --
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2. Indicators of impact or outcome --
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3. Overview of the indicators --
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4. Description of the indicators --
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5. List of indicators --
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Backmatter
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Issued also in print.
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In English.
Additional Edition:
ISBN 3-598-22033-2
Language:
English
DOI:
10.1515/9783598440281
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