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Format: 88 pages : , illustrations ; , 21 × 29.7 cm.

Content: AUTHOR-SUPPLIED ABSTRACT: Abstract The world is getting closer and closer, the workplace is becoming more diverse. For some companies, it is doing miracles but for others, it is creating chaos. This paper focuses on how a diverse set of employees and management impact the organization’s performance. The study is conducted by secondary and primary research data collection methodology. Secondary research is conducted in the form of reviewing literature by exploring past research, journals, articles, books, and websites to get significant knowledge about the subject and explore the positive and negative effects of the same. A case study of the company Accenture is also included to get a glimpse of how companies manage workforce diversity and what strategies they used to improve it. The primary research is conducted via google form to know what do the employees think of diversity in their organization. There are 120 responses collected from the survey that are modified in MS Excel and then further analyzed in SPSS for specific results, visualization and interpretation. Keywords: Diversity, Workforce, Management, Performance

Note: DISSERTATION NOTE: Master of Business Administration thesis, Berlin International University of Applied Sciences, 2022. , MACHINE-GENERATED CONTENTS NOTE: Table of Contents DECLARATION .......................................................................................................................2 ABSTRACT ............................................................................................................................... 3 LIST OF CHARTS, TABLES & FIGURES .............................................................................6 INTRODUCTION .....................................................................................................................8 LITERATURE REVIEW ........................................................................................................11 THEORETICAL FRAMEWORK...........................................................................................20 RESEARCH OBJECTIVE ......................................................................................................21 RESEARCH QUESTIONS .....................................................................................................21 PROBLEM STATEMENT ......................................................................................................21 RESEARCH METHODOLOGY.............................................................................................22 SECONDARY DATA.............................................................................................................22 COMPANY CASE STUDIES: ACCENTURE.......................................................................23 HISTORY................................................................................................................................23 DIVERSITY & INCLUSION.......................................................................................................24 DIVERSITY AS A STRATEGY (AMLA, 2008)............................................................................26 IMPACTS OF DIVERSITY ....................................................................................................31 POSITIVE IMPACTS OF DIVERSITY .........................................................................................31 NEGATIVE IMPACT OF DIVERSITY ........................................................................................34 SOLUTIONS TO DIVERSITY ISSUES ........................................................................................36 DIVERSITY TRAINING........................................................................................................37 PRIMARY DATA ...................................................................................................................41 GOOGLE FORM.....................................................................................................................42 PILOT STUDY........................................................................................................................43 RESPONSES ...........................................................................................................................43 RESPONSES: GENDER ............................................................................................................44 RESPONSES: AGE...................................................................................................................44 RESPONSES: COUNTRY ..........................................................................................................46 RESPONSES: INDUSTRY..........................................................................................................49 MICROSOFT EXCEL.............................................................................................................51 SPSS......................................................................................................................................... 52 FINDINGS & RESULTS ........................................................................................................53 DIVERSITY & SECTORS..........................................................................................................53 DIVERSITY & EMPLOYEES.....................................................................................................54 DIVERSITY & PROBLEM SOLVING .........................................................................................55 DIVERSITY & COMPANY PERFORMANCE...............................................................................56 DIVERSITY & CREATIVITY - INNOVATION .............................................................................57 HYPOTHESIS ......................................................................................................................... 58 RELIABILITY ANALYSIS....................................................................................................59 REGRESSION ANALYSIS ....................................................................................................61 CORRELATION ANALYSIS.................................................................................................65 LIMITATIONS & DISCUSSION ...........................................................................................66 CONCLUSION ........................................................................................................................ 67 REFERENCES ........................................................................................................................68 APPENDIX .............................................................................................................................. 77

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Keywords: Academic theses

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