UID:
almahu_9949297033002882
Format:
1 online resource (VI, 249 p.)
ISBN:
9783110679120
,
9783110750720
Series Statement:
De Gruyter Studies in Tourism , 8
Content:
Tourism and hospitality organizations have always been exposed to disruptions, stresses, and crises, making the management of these adversities a necessary skill. The prolonged and complex turbulence that the industry is often facing from epidemics and pandemics, climate change and extreme environmental phenomena, or political instability and economic crashes, raise questions: Do these organizations learn from the crises they experience? If so, how do they learn, and what do they do with this learning? Organizational Learning in Tourism and Hospitality Crisis Management brings together an array of expert academic analyses of the latest thinking and practice on these questions. Drawing on studies conducted around the world including Greece, Iran, Japan, Malaysia, Mexico, Spain, Turkey, UK, and USA, the contributors apply a wide range of organizational learning and knowledge management theoretical perspectives and concepts to offer new insights into crisis-induced learning in a tourism and hospitality context. The book will be an excellent resource for scholars and students as well as managers of tourism and hospitality organizations, tourism policymakers, and government officials who are involved in tourism destination management.
Note:
Frontmatter --
,
Contents --
,
1 Introduction --
,
2 Organizational learning in tourism crisis management: An experience from Malaysia --
,
3 Crisis knowledge in tourism: Types, flows, and governance --
,
4 COVID-19 impact on the human aspect of organizational culture and learning: The case of the Greek hospitality industry --
,
5 Learning from a cascading crisis: A framework for crisis learning stewardship --
,
6 An organizational learning model for crisis management in tourism and hospitality --
,
7 Foresight thinking and organizational learning: Scenario planning as a DMO crisis management tool --
,
8 Barriers to organizational learning: The case of Mexico and COVID-19 --
,
9 Institutionalization of organizational learning frameworks in tourism crisis management --
,
10 Crisis and organizational learning: The hidden links between aviation and hospitality industry --
,
11 Crisis management and organizational learning: The case of Denizli's hotels --
,
12 Revisiting tourism crisis management practice: Learning from COVID-19 in Spain --
,
13 Crisis communication and organizational learning: A case study of the 2010 New York city bed bug crisis --
,
14 Tourism supply chain knowledge management in the pandemic era --
,
15 Conclusion --
,
Contributors --
,
Index
,
Mode of access: Internet via World Wide Web.
,
In English.
In:
DG Ebook Package English 2021, De Gruyter, 9783110750720
In:
DG Plus DeG Package 2021 Part 1, De Gruyter, 9783110750706
In:
DG Plus DeG Package 2022 Part 1, De Gruyter, 9783110766820
In:
EBOOK PACKAGE Business and Economics 2021 English, De Gruyter, 9783110754049
In:
EBOOK PACKAGE COMPLETE 2021 English, De Gruyter, 9783110754001
In:
EBOOK PACKAGE COMPLETE 2021, De Gruyter, 9783110753776
In:
EBOOK PACKAGE Economics 2021, De Gruyter, 9783110753820
Additional Edition:
ISBN 9783110679229
Additional Edition:
ISBN 9783110679076
Language:
English
Keywords:
Aufsatzsammlung
DOI:
10.1515/9783110679120
URL:
https://doi.org/10.1515/9783110679120
URL:
https://www.degruyter.com/isbn/9783110679120
URL:
https://doi.org/10.1515/9783110679120
URL:
https://www.degruyter.com/isbn/9783110679120
URL:
Volltext
(lizenzpflichtig)
Bookmarklink