UID:
edoccha_9960073205402883
Format:
1 online resource (205 p.)
ISBN:
1-78063-084-0
Series Statement:
Chandos Information Professional Series
Content:
This practical book is written from the point of view of the practitioner, rather than the researcher. It presents current and recent work in the subject area in a way relevant to practitioners, researchers and students. The book includes practical examples of survey and research work and discusses honestly the practical difficulties involved. Aimed at an international audience, examples of good practice are drawn from a number of countries across the world.An up to date review/summary of activity in the subject areaProvides international comparisons of library and inf
Note:
Description based upon print version of record.
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Cover; The Culture of Evaluationin Library and InformationServices; Copyright; Contents; Acknowledgements; List of tables; About the author; 1 Overviewing the history of evaluation in library and information services; The Bodleian Library extension debate; The Edinburgh public libraries survey (1936); The Londoner and His Library; Progress to a new agenda; 2 Reasons for and factors in evaluation; What is being measured?; Service and research strategies; Commonly found measures; External monitors; Internal monitors; LISU; Advantages and disadvantages of evaluation
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3 How survey and evaluation work is doneQuantitative methods; Qualitative methods; Software to support survey and evaluation work; Toolkits; 4 General satisfaction survey instruments; General surveys in UK higher education; The SCONUL template user satisfaction survey; LibQUAL+TM; The German experience; The public library experience; 5 Parallel cultures of evaluation in higher education; Examples of good practice; Case study: Student Evaluation Project at Glasgow Caledonian University; Note; 6 Current and recent research in evaluation of library and information services; Value and impact
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Public libraries case study: NorfolkSpecial libraries case study: Pfizer Ltd; Some examples from Poland; Notes; 7 The evaluation of electronic information services; Note; 8 The challenge of information literacy and an afterword; Appendix A The SCONUL template 2005; Library satisfaction survey; Appendix B The LibQUAL+TM template as used by the Glasgow University Library; Glasgow University Library; Appendix C The PLUS questionnaire for adults; Section A; Section B; Section C; Section D; Appendix D The PLUS questionnaire for children; Bibliography; Index
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English
Additional Edition:
ISBN 1-84334-101-8
Additional Edition:
ISBN 1-84334-102-6
Language:
English
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