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  • 1
    Online Resource
    Online Resource
    A Linguistic Overview of WhatsApp Communication (2022)
    Boston : BRILL
    Details
    UID:
    b3kat_BV048324947
    Format: 1 Online-Ressource (103 Seiten)
    ISBN: 9789004519060
    Series Statement: Brill Research Perspectives in Humanities and Social Sciences Ser
    Additional Edition: Erscheint auch als Druck-Ausgabe Fernández Amaya, Lucía A Linguistic Overview of WhatsApp Communication Boston : BRILL,c2022 ISBN 9789004519053
    Language: English
    Subjects: Comparative Studies. Non-European Languages/Literatures , General works
    RVK:
    AP 15965
    RVK:
    ES 158
    Keywords: Whatsapp ; Kommunikation
    URL: lizenzpflichtig
    URL: lizenzpflichtig
    URL: lizenzpflichtig
    Library Location Call Number Volume/Issue/Year Availability
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    Online Resource
    Stabi Berlin
    HWR Berlin
    UB Potsdam
  • 2
    Online Resource
    Online Resource
    Technology mediated service encounters / (2019)
    Amsterdam ; : John Benjamins Publishing Company,
    Details
    UID:
    almahu_9948676447202882
    Format: 1 online resource (261 pages).
    ISBN: 9789027262998 (e-book)
    Series Statement: Pragmatics & beyond new series ; Volume 300
    Additional Edition: Print version: Technology mediated service encounters. Amsterdam ; Philadelphia : John Benjamins Publishing Company, 2019 ISBN 9789027202123
    Language: English
    Keywords: Electronic books.
    URL: Click to View
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    Online Resource
    HU Berlin
    FU Berlin
  • 3
    Book
    Book
    A multidisciplinary approach to service encounters (2015)
    Leiden : Brill
    Details
    UID:
    gbv_1622294815
    Format: XIV, 251 Seiten
    ISBN: 9789004260153
    Series Statement: Studies in pragmatics 14
    Note: Includes bibliographical references and index , Merging communication studies and business. Service encounters and communication: why a multidisciplinary approach? / Lucia Fernandez-Amaya and Maria de la O Hernandez-LopezOnline service encounters. Setting the linguistics research agenda for the e-service encounters genre: natively digital versus digitized perspectives / Pilar Garces-Conejos Blitvich -- Address forms and relational work in E-commerce: the case of service encounter interactions in Mercado Libre-Ecuador / Maria Elena Placencia -- The genre of web-mediated service encounters in not-for-profit organizations: cross-cultural study / Patricia Bou-Franch -- Interpersonal communication in small businesses. Customer perceptions of politeness as a differentiating element in Spanish restaurants encounters / Antonio Carmona-Lavado and Maria de la O Hernandez-Lopez -- Pragmatic variation in the performance of requests: The case of service encounters in Valencia and Granada (Spain) / Rebeca Bataller -- The influence of cultural dimensions on service encounters. The impact of cultural dimensions on the engagement markers of Spanish, British and US toy selling websites / Francisco Miguel Ivorra Perez -- The evolution of communication with foreign population in medical settings in Spain / Raquel Lazaro-Gutierrez -- Beyond service encounter Interactions. Service encounters in the natural world: bringing children along / Marilyn Merritt -- The role of nonverbal communication in service encounters / Sundaram Dorai and Cynthia Webster -- Seeking attention: testing a model of initiating service interactions / Sebastian Loth, Kerstin Huth & Jan P. De Ruiter.
    Additional Edition: ISBN 9789004260160
    Language: English
    Subjects: Economics
    RVK:
    QP 611
    RVK:
    QP 620
    Keywords: Unternehmen ; Kommunikation ; Dienstleistung ; Marketing ; Sprache ; Aufsatzsammlung
    URL: Inhaltsverzeichnis
    URL: Cover
    URL: Inhaltsverzeichnis
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    Ibero-Amerik. Institut get availability status
  • 4
    Book
    Book
    Technology mediated service encounters (2019)
    Amsterdam : John Benjamins Publishing Company
    Details
    UID:
    gbv_164568833X
    Format: VI, 247 Seiten , Illustrationen
    ISBN: 9789027202123
    Series Statement: Pragmatics & beyond
    Additional Edition: ISBN 9789027262998
    Additional Edition: Erscheint auch als Online-Ausgabe Garcés-Conejos Blitvich, Pilar Technology Mediated Service Encounters. Amsterdam/Philadelphia : John Benjamins Publishing Company, 2019 ISBN 9789027262998
    Language: English
    Keywords: Callcenter ; Kundendienst ; Mehrsprachigkeit ; Electronic Commerce ; Outsourcing
    URL: Inhaltsverzeichnis
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  • 5
    Online Resource
    Online Resource
    A multidisciplinary approach to service encounters (2015)
    Leiden : Brill
    Details
    UID:
    gbv_1738193241
    Format: 1 Online-Ressource (280 pages)
    ISBN: 9789004260160
    Series Statement: Studies in pragmatics v. 14
    Content: Preliminary Material -- 1 Service Encounters and Communication: Why a Multidisciplinary Approach? /María de la O Hernández-López and Lucía Fernández-Amaya -- 2 Setting the Linguistics Research Agenda for the E-service Encounters Genre: Natively Digital versus Digitized Perspectives /Pilar Garcés-Conejos Blitvich -- 3 Address Forms and Relational Work in E-commerce: The Case of Service Encounter Interactions in MercadoLibre Ecuador /María Elena Placencia -- 4 The Genre of Web-Mediated Service Encounters in Not-for-Profit Organizations: Cross-Cultural Study /Patricia Bou-Franch -- 5 Customer Perceptions of Politeness as a Differentiating Element in Spanish Restaurants Encounters /Antonio Carmona-Lavado and María de la O Hernández-López -- 6 Pragmatic Variation in the Performance of Requests: A Comparative Study of Service Encounters in Valencia and Granada (Spain) /Rebeca Bataller -- 7 The Impact of Cultural Dimensions on the Engagement Markers of Spanish, British and us Toy Selling Websites /Francisco Miguel Ivorra-Pérez -- 8 The Evolution of Communication with Foreign Population in Medical Settings in Spain /Raquel Lázaro-Gutiérrez -- 9 Service Encounters in the Natural World: Bringing Children Along /Marilyn Merritt -- 10 The Role of Nonverbal Communication in Service Encounters /Sundaram Dorai and Cynthia Webster -- 11 Seeking Attention: Testing a Model of Initiating Service Interactions /Sebastian Loth , Kerstin Huth and Jan P. de Ruiter -- Index.
    Content: In A Multidisciplinary Approach to Service Encounters , María de la O Hernández-López and Lucía Fernández-Amaya have joined marketing researchers and linguists to provide the tools to understand consumers’ communication in different professional settings. Service encounters have been widely studied due to the fact that the communicative exchange between the customer and the server is essential for the success of the service encounter itself. In this volume, the role of language, linguistics and communication is examined in an area of research that has traditionally been related to business and marketing. This is achieved through the presentation of works from a variety of perspectives that may help to advance in this particular context and also contribute to improving communication in service encounters
    Note: Includes bibliographical references and index
    Additional Edition: ISBN 9789004260153
    Additional Edition: Erscheint auch als Druck-Ausgabe Multidisciplinary approach to service encounters
    Language: English
    Keywords: Electronic books
    DOI: 10.1163/9789004260160
    URL: DOI
    Library Location Call Number Volume/Issue/Year Availability
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    Online Resource
    Open Access Request
    UB Potsdam
  • 6
    Online Resource
    Online Resource
    Technology Mediated Service Encounters (2019)
    Amsterdam : John Benjamins Publishing Company
    Details
    UID:
    gbv_1870958543
    Format: 1 Online-Ressource (259 Seiten)
    ISBN: 9789027262998
    Series Statement: Pragmatics & Beyond New Series
    Content: The chapters in this collection, authored by renowned scholars, address a gap in the literature by focusing on the consequences that outsourcing, among other globalized economic practices, and remediation by new technologies have had on the service encounters genre (SE). From both a multilingual and a multidisciplinary perspective, this collection explores the development of technological applications and professional best practices as well as call centre interaction, e-commerce, and e-word of mouth. More specifically, the papers in this volume report on technology developed to support SEs and how this technology influences service providers and their allowable linguistic contributions. Further, this collection provides valuable insights on the language and strategic behaviour deployed in less researched kinds of SEs, gives special attention to how technology impacts the interface between the transactional and interactional goals of SEs, and thus has real world applications.
    Additional Edition: ISBN 9789027202123
    Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 9789027202123
    Language: English
    DOI: 10.1075/pbns.300
    URL: lizenzpflichtig
    URL: lizenzpflichtig
    URL: Cover
    URL: Cover
    URL: Cover
    URL: Cover
    URL: Cover
    Library Location Call Number Volume/Issue/Year Availability
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    Online Resource
    Open Access Request
    UB Potsdam
  • 7
    Online Resource
    Online Resource
    A multidisciplinary approach to service encounters / (2015)
    Leiden, The Netherlands :Koninklijke Brill,
    Details
    UID:
    almafu_9959239497702883
    Format: 1 online resource (280 pages)
    Edition: 1st ed.
    Series Statement: Studies in Pragmatics, Volume 14
    Content: In A Multidisciplinary Approach to Service Encounters , María de la O Hernández-López and Lucía Fernández-Amaya have joined marketing researchers and linguists to provide the tools to understand consumers’ communication in different professional settings. Service encounters have been widely studied due to the fact that the communicative exchange between the customer and the server is essential for the success of the service encounter itself. In this volume, the role of language, linguistics and communication is examined in an area of research that has traditionally been related to business and marketing. This is achieved through the presentation of works from a variety of perspectives that may help to advance in this particular context and also contribute to improving communication in service encounters.
    Note: Preliminary Material -- , 1 Service Encounters and Communication: Why a Multidisciplinary Approach? / , 2 Setting the Linguistics Research Agenda for the E-service Encounters Genre: Natively Digital versus Digitized Perspectives / , 3 Address Forms and Relational Work in E-commerce: The Case of Service Encounter Interactions in MercadoLibre Ecuador / , 4 The Genre of Web-Mediated Service Encounters in Not-for-Profit Organizations: Cross-Cultural Study / , 5 Customer Perceptions of Politeness as a Differentiating Element in Spanish Restaurants Encounters / , 6 Pragmatic Variation in the Performance of Requests: A Comparative Study of Service Encounters in Valencia and Granada (Spain) / , 7 The Impact of Cultural Dimensions on the Engagement Markers of Spanish, British and us Toy Selling Websites / , 8 The Evolution of Communication with Foreign Population in Medical Settings in Spain / , 9 Service Encounters in the Natural World: Bringing Children Along / , 10 The Role of Nonverbal Communication in Service Encounters / , 11 Seeking Attention: Testing a Model of Initiating Service Interactions / , Index.
    Additional Edition: ISBN 90-04-26015-3
    Additional Edition: ISBN 90-04-26016-1
    Language: English
    Library Location Call Number Volume/Issue/Year Availability
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    Online Resource
    FU Berlin
  • 8
    E-Resource
    E-Resource
    A multidisciplinary approach to service encounters / (2015)
    Leiden, The Netherlands :Koninklijke Brill,
    Details
    UID:
    edocfu_9959239497702883
    Format: 1 online resource (280 pages)
    Edition: 1st ed.
    Series Statement: Studies in Pragmatics, Volume 14
    Content: In A Multidisciplinary Approach to Service Encounters , María de la O Hernández-López and Lucía Fernández-Amaya have joined marketing researchers and linguists to provide the tools to understand consumers’ communication in different professional settings. Service encounters have been widely studied due to the fact that the communicative exchange between the customer and the server is essential for the success of the service encounter itself. In this volume, the role of language, linguistics and communication is examined in an area of research that has traditionally been related to business and marketing. This is achieved through the presentation of works from a variety of perspectives that may help to advance in this particular context and also contribute to improving communication in service encounters.
    Note: Preliminary Material -- , 1 Service Encounters and Communication: Why a Multidisciplinary Approach? / , 2 Setting the Linguistics Research Agenda for the E-service Encounters Genre: Natively Digital versus Digitized Perspectives / , 3 Address Forms and Relational Work in E-commerce: The Case of Service Encounter Interactions in MercadoLibre Ecuador / , 4 The Genre of Web-Mediated Service Encounters in Not-for-Profit Organizations: Cross-Cultural Study / , 5 Customer Perceptions of Politeness as a Differentiating Element in Spanish Restaurants Encounters / , 6 Pragmatic Variation in the Performance of Requests: A Comparative Study of Service Encounters in Valencia and Granada (Spain) / , 7 The Impact of Cultural Dimensions on the Engagement Markers of Spanish, British and us Toy Selling Websites / , 8 The Evolution of Communication with Foreign Population in Medical Settings in Spain / , 9 Service Encounters in the Natural World: Bringing Children Along / , 10 The Role of Nonverbal Communication in Service Encounters / , 11 Seeking Attention: Testing a Model of Initiating Service Interactions / , Index.
    Additional Edition: ISBN 90-04-26015-3
    Additional Edition: ISBN 90-04-26016-1
    Language: English
    Library Location Call Number Volume/Issue/Year Availability
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    E-Resource
    FU Berlin get availability status
  • 9
    Online Resource
    Online Resource
    A multidisciplinary approach to service encounters / (2015)
    Leiden ; : Brill,
    Details
    UID:
    almahu_9949701061102882
    Format: 1 online resource (280 pages)
    ISBN: 9789004260160
    Series Statement: Studies in pragmatics ; v. 14
    Content: In A Multidisciplinary Approach to Service Encounters , María de la O Hernández-López and Lucía Fernández-Amaya have joined marketing researchers and linguists to provide the tools to understand consumers' communication in different professional settings. Service encounters have been widely studied due to the fact that the communicative exchange between the customer and the server is essential for the success of the service encounter itself. In this volume, the role of language, linguistics and communication is examined in an area of research that has traditionally been related to business and marketing. This is achieved through the presentation of works from a variety of perspectives that may help to advance in this particular context and also contribute to improving communication in service encounters.
    Note: Preliminary Material -- , 1 Service Encounters and Communication: Why a Multidisciplinary Approach? / , 2 Setting the Linguistics Research Agenda for the E-service Encounters Genre: Natively Digital versus Digitized Perspectives / , 3 Address Forms and Relational Work in E-commerce: The Case of Service Encounter Interactions in MercadoLibre Ecuador / , 4 The Genre of Web-Mediated Service Encounters in Not-for-Profit Organizations: Cross-Cultural Study / , 5 Customer Perceptions of Politeness as a Differentiating Element in Spanish Restaurants Encounters / , 6 Pragmatic Variation in the Performance of Requests: A Comparative Study of Service Encounters in Valencia and Granada (Spain) / , 7 The Impact of Cultural Dimensions on the Engagement Markers of Spanish, British and us Toy Selling Websites / , 8 The Evolution of Communication with Foreign Population in Medical Settings in Spain / , 9 Service Encounters in the Natural World: Bringing Children Along / , 10 The Role of Nonverbal Communication in Service Encounters / , 11 Seeking Attention: Testing a Model of Initiating Service Interactions / , Index.
    Additional Edition: Print version: Multidisciplinary approach to service encounters ISBN 9789004260153
    Language: English
    Keywords: Electronic books.
    URL: DOI:
    Library Location Call Number Volume/Issue/Year Availability
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    Online Resource
    HU Berlin
  • 10
    Online Resource
    Online Resource
    New persectives on (im)politeness and interpersonal communication / (2012)
    Newcastle :Cambridge Scholars Pub.,
    Details
    UID:
    almafu_9959234902402883
    Format: 1 online resource (286 p.)
    ISBN: 1-4438-4435-7
    Series Statement: Advances in pragmatics and discourse analysis New persectives on (im)politeness and interpersonal communication
    Content: New Perspectives on (Im)Politeness and Interpersonal Communication gathers eleven studies by prominent scholars, which explore issues related to (im)politeness in human communication. The study of linguistic (im)politeness is undoubtedly one of the centra
    Note: Description based upon print version of record. , TABLE OF CONTENTS; LIST OF FIGURES; LIST OF TABLES; INTRODUCTION (IM)POLITENESS AND INTERPERSONAL COMMUNICATION; PART I; CHAPTER ONE; PART II; CHAPTER TWO; CHAPTER THREE; CHAPTER FOUR; PART III; CHAPTER FIVE; CHAPTER SIX; CHAPTER SEVEN; PART IV; CHAPTER EIGHT; CHAPTER NINE; CHAPTER TEN; CHAPTER ELEVEN; CONTRIBUTORS; EDITORS; INDEX , English
    Additional Edition: ISBN 1-4438-4171-4
    Language: English
    Library Location Call Number Volume/Issue/Year Availability
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    Online Resource
    FU Berlin
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