UID:
almahu_9947388593002882
Format:
XV, 237 p. 87 illus.
,
online resource.
ISBN:
9783319612409
Series Statement:
Lecture Notes in Computer Science, 10371
Content:
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
Note:
Human-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design.
In:
Springer eBooks
Additional Edition:
Printed edition: ISBN 9783319612393
Language:
English
DOI:
10.1007/978-3-319-61240-9
URL:
http://dx.doi.org/10.1007/978-3-319-61240-9
URL:
Volltext
(lizenzpflichtig)
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