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  • 1
    Book
    Book
    A multidisciplinary approach to service encounters (2015)
    Leiden : Brill
    Details
    UID:
    gbv_1622294815
    Format: XIV, 251 Seiten
    ISBN: 9789004260153
    Series Statement: Studies in pragmatics 14
    Note: Includes bibliographical references and index , Merging communication studies and business. Service encounters and communication: why a multidisciplinary approach? / Lucia Fernandez-Amaya and Maria de la O Hernandez-LopezOnline service encounters. Setting the linguistics research agenda for the e-service encounters genre: natively digital versus digitized perspectives / Pilar Garces-Conejos Blitvich -- Address forms and relational work in E-commerce: the case of service encounter interactions in Mercado Libre-Ecuador / Maria Elena Placencia -- The genre of web-mediated service encounters in not-for-profit organizations: cross-cultural study / Patricia Bou-Franch -- Interpersonal communication in small businesses. Customer perceptions of politeness as a differentiating element in Spanish restaurants encounters / Antonio Carmona-Lavado and Maria de la O Hernandez-Lopez -- Pragmatic variation in the performance of requests: The case of service encounters in Valencia and Granada (Spain) / Rebeca Bataller -- The influence of cultural dimensions on service encounters. The impact of cultural dimensions on the engagement markers of Spanish, British and US toy selling websites / Francisco Miguel Ivorra Perez -- The evolution of communication with foreign population in medical settings in Spain / Raquel Lazaro-Gutierrez -- Beyond service encounter Interactions. Service encounters in the natural world: bringing children along / Marilyn Merritt -- The role of nonverbal communication in service encounters / Sundaram Dorai and Cynthia Webster -- Seeking attention: testing a model of initiating service interactions / Sebastian Loth, Kerstin Huth & Jan P. De Ruiter.
    Additional Edition: ISBN 9789004260160
    Language: English
    Subjects: Economics
    RVK:
    QP 611
    RVK:
    QP 620
    Keywords: Unternehmen ; Kommunikation ; Dienstleistung ; Marketing ; Sprache ; Aufsatzsammlung
    URL: Inhaltsverzeichnis
    URL: Cover
    URL: Inhaltsverzeichnis
    Library Location Call Number Volume/Issue/Year Availability
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  • 2
    Book
    Book
    Technology mediated service encounters (2019)
    Amsterdam : John Benjamins Publishing Company
    Details
    UID:
    gbv_164568833X
    Format: VI, 247 Seiten , Illustrationen
    ISBN: 9789027202123
    Series Statement: Pragmatics & beyond
    Additional Edition: ISBN 9789027262998
    Additional Edition: Erscheint auch als Online-Ausgabe Garcés-Conejos Blitvich, Pilar Technology Mediated Service Encounters. Amsterdam/Philadelphia : John Benjamins Publishing Company, 2019 ISBN 9789027262998
    Language: English
    Keywords: Callcenter ; Kundendienst ; Mehrsprachigkeit ; Electronic Commerce ; Outsourcing
    URL: Inhaltsverzeichnis
    Library Location Call Number Volume/Issue/Year Availability
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