UID:
edocfu_9961556782702883
Format:
1 online resource (371 p.)
Edition:
1st edition
ISBN:
1-135-49253-0
,
0-429-20576-7
,
1-135-49254-9
,
1-280-04731-3
,
0-203-49000-2
Content:
Economic pressures have forced IT executives to demonstrate the immediate and calculable ROI of new technology deployments. Unfortunately, existing IT service delivery often drifts without serious thought as to how process improvements could lead to higher performance and customer satisfaction. The Hands-On Project Office: Guaranteeing ROI and On-Time Delivery offers the proven processes, techniques, and tools that IT managers can use to immediately improve the delivery of IT products and services. This compendium of best practices and practical recommendations details simple, deployab
Note:
Description based upon print version of record.
,
BOOK COVER; TITLE; COPYRIGHT; DEDICATION; CONTENTS; WEB SITE TABLE OF CONTENTS; PREFACE; INTRODUCTION; 1 THE THREE PILLARS OF IT DELIVERY-PROBLEM RESOLUTION, SERVICE REQUESTS, AND PROJECTS; 2 THE PROJECT MANAGEMENT OFFICE BUSINESS MODEL; 3 ALIGNMENT AND PLANNING-DOING THE RIGHT THINGS; 4 MODELING AND MANAGING SERVICE DELIVERY; 5 PROJECT DELIVERY AND THE PROJECT MANAGEMENT LIFE CYCLE; 6 COLLECTING AND CAPTURING BUSINESS REQUIREMENTS FOR IT PROJECTS; 7 MANAGING LESSONS LEARNED-THE REUSE AND REPURPOSING OF IT ORGANIZATIONAL KNOWLEDGE: A CASE STUDY
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8 ARCHITECTING SUCCESS-THE ROLE OF SENSIBLE IT ARCHITECTURE MANAGEMENT IN SUCCESSFUL SERVICE DELIVERY: A CASE STUDY9 CONCLUSIONS-THE ROI OF THE PMO; APPENDIX A: IT PROJECT JUSTIFICATION TEMPLATE; APPENDIX B: IT ANNUAL PLAN TEMPLATE; APPENDIX C: PMO VALUE CALCULATION-MODEL AND TEMPLATE; APPENDIX D: SERVICE LEVEL AGREEMENT TEMPLATE; APPENDIX E: PROJECT MANAGEMENT LIFE-CYCLE FRAMEWORK; APPENDIX F: PROJECT LEADERSHIP QUESTIONNAIRE FOR CHANGE MANAGEMENT PROJECTS; APPENDIX G: IT PROJECT RISK MANAGEMENT MATRIX; APPENDIX H: COMMITMENT DOCUMENT TEMPLATE; APPENDIX I: MASTER PROJECT SCHEDULE TEMPLATE
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APPENDIX J: GLOSSARYAPPENDIX K: SELECTED READINGS; INDEX
,
English
Additional Edition:
ISBN 1-4665-2536-3
Additional Edition:
ISBN 0-8493-1991-9
Language:
English
DOI:
10.1201/9780203490006
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