Format:
1 Online-Ressource (xiv, 332 Seiten)
ISBN:
9781616928919
Series Statement:
Premier reference source
Content:
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management" - Provided by publisher
Note:
Includes bibliographical references
,
1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid K ohler, Ulrike Vauth -- 5. Comparison and integration of IT governance frameworks to support IT management / S. Looso, M. Goeken, W. Johannsen -- 6. Quality-oriented IT service management / Patrick Wild -- 7. Collaborative modelling of ITIL service management processes / Thomas Dressler, Konrad Ege, Rainer Heck, Heiko Klein, Sven Walter -- 8. Continual process improvement based on ITIL and process mining / Kerstin Gerke, Konstantin Petruch, Gerrit Tamm -- 9. Process assessment as a means to improve quality in IT services / St ephane Cortina, Michel Picard, Omar Sol orzano, Alain Renault -- 10. Quality management of corporate data assets / Boris Otto -- 11. Quality of cloud services / Anette Weisbecker -- 12. Focused improvements of IT service processes in a complex environment / G. Herzwurm, W. Pietsch -- 13. Application management / Marc-Oliver Kociemba -- 14. Economic aspects of quality of service for Internet based IT services / Jochen Wulf, R diger Zarnekow -- 15. Alignment of perceptions in information technology service quality / Lu s Roses -- 16. Framework for IT service value engineering / Claus-Peter Praeg
Additional Edition:
Erscheint auch als Druck-Ausgabe ISBN 978-1-61692-889-6
Additional Edition:
Erscheint auch als Druck-Ausgabe ISBN 1-61692-889-1
Language:
English
Subjects:
Economics
Keywords:
Informationstechnik
;
Qualitätskontrolle
;
Management
;
Aufsatzsammlung
DOI:
10.4018/978-1-61692-889-6
URL:
Volltext
(URL des Erstveröffentlichers)
Author information:
Spath, Dieter 1952-
Author information:
Praeg, Claus-Peter 19XX-
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