Format:
1 Online-Ressource (x, 95 Seiten)
ISBN:
9789811625794
Content:
This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.
Content:
Intro -- Preface -- Contents -- Contributors -- 1 Service Science Sustainability from the View of Asia Pacific -- 1.1 The Beginning -- 1.2 Service Science -- 1.3 Value Co-creation -- 1.4 Value Co-creation Models -- 1.5 Service Innovation -- 1.6 Issues on Service Excellence and Sustainability -- 1.7 Conclusion -- References -- 2 Service Science and Sustainability -- 2.1 Common Language for Service Science -- 2.1.1 Service System View -- 2.1.2 Service-Dominant Logic -- 2.2 Common Goals of Service Science -- 2.2.1 A Case Study of Urban-Rural Sustainability -- 2.2.2 Engaged Scholarship for Service Science -- 2.2.3 A Cyclic Model of Product Service System (PSS) -- 2.2.4 A Case Study of Urban-Rural Sustainability via Service System Innovation -- 2.3 Service Science for Sustainability -- 2.4 Conclusion -- References -- 3 Service Sustainability Paradigm as a Basis for Transformative Service Society -- 3.1 Service Research as a New Institutional Co-creation Paradigm -- 3.2 Perspectives on Transformative Service Economy and Society -- 3.3 Conservation and Activation of Service Capital -- 3.4 Interests Promoted by Digitalization and Networking -- 3.5 Toward New Service Research Paradigm -- References -- 4 Inland Port in Malaysia: Logistical Revisit -- 4.1 Introduction -- 4.2 A Review: Inland Ports in Malaysia -- 4.3 Conclusion -- References -- 5 Think Global, Act Local: Strategies to Develop a Sustainable Mobility Programme in Promoting Socio-Economic Development for a Better Quality Education -- 5.1 Introduction -- 5.2 Development of a Sustainable Mobility Programme -- 5.3 Revised: Elements of a Successful Sustainable Mobility Programme -- 5.4 Support from All Parties -- 5.5 Student Selection -- 5.6 Student Buddies -- 5.7 Programme Structure -- 5.8 Marketing Strategy -- 5.9 Why a Programme Need to Be Sustainable? -- 5.10 Case Study: UKM-GSMP.
Note:
Description based on publisher supplied metadata and other sources
Additional Edition:
ISBN 9789811625787
Additional Edition:
Erscheint auch als Druck-Ausgabe ISBN 9789811625787
Language:
English
Keywords:
Konferenzschrift
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