Kooperativer Bibliotheksverbund

UID:

Format: 1 Online-Ressource (XVIII, 505 Seiten) : , Illustration.

ISBN: 978-981-1646-71-3

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-1646-70-6

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-1646-72-0

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-1646-73-7

Language: English

Subjects: Economics

Keywords: Tourismusforschung ; Fallmethode ; Aufsatzsammlung

DOI: 10.1007/978-981-16-4671-3

URL: Volltext  (URL des Erstveröffentlichers)

UID:

Format: 1 Online-Ressource (XVIII, 505 Seiten) : , Illustration.

ISBN: 978-981-1646-71-3

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-1646-70-6

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-1646-72-0

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-1646-73-7

Language: English

Subjects: Economics

Keywords: Tourismusforschung ; Fallmethode ; Aufsatzsammlung

DOI: 10.1007/978-981-16-4671-3

URL: Volltext  (URL des Erstveröffentlichers)

UID:

Format: 1 Online-Ressource (XVIII, 505 Seiten) : , Illustration.

ISBN: 978-981-1646-71-3

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-1646-70-6

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-1646-72-0

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-1646-73-7

Language: English

Subjects: Economics

Keywords: Tourismusforschung ; Fallmethode ; Aufsatzsammlung

DOI: 10.1007/978-981-16-4671-3

URL: Volltext  (URL des Erstveröffentlichers)

UID:

Format: 1 Online-Ressource (XVIII, 505 Seiten) : , Illustration.

ISBN: 978-981-1646-71-3

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-1646-70-6

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-1646-72-0

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-1646-73-7

Language: English

Subjects: Economics

Keywords: Tourismusforschung ; Fallmethode ; Aufsatzsammlung

DOI: 10.1007/978-981-16-4671-3

URL: Volltext  (URL des Erstveröffentlichers)

UID:

Format: 1 Online-Ressource (XVI, 268 p. 42 illus)

Edition: 1st ed. 2024

ISBN: 9789819718917

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-9718-90-0

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-9718-92-4

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-9718-93-1

Language: English

DOI: 10.1007/978-981-97-1891-7

URL: Volltext  (URL des Erstveröffentlichers)

UID:

Format: 1 Online-Ressource (XVIII, 505 Seiten) , Illustration

ISBN: 9789811646713

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-1646-70-6

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-1646-72-0

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-981-1646-73-7

Language: English

Subjects: Economics

Keywords: Tourismusforschung ; Fallmethode ; Aufsatzsammlung

DOI: 10.1007/978-981-16-4671-3

URL: Volltext  (URL des Erstveröffentlichers)

UID:

Format: XVI, 268 p. 42 illus. , online resource.

Edition: 1st ed. 2024.

ISBN: 9789819718917

Content: This book consolidates case study based research in tourism, travel, hospitality, and events under one roof. It aims to consolidate cutting edge case study based research within the wider tourism industry that investigates topical and contemporary industry challenges and practices, which in turn can help tourism scholars to build new theory for advancing tourism research and educational practices. Case study based research is well recognised for its ability to develop theories and to support pedagogical aims. This book explores the repercussions of COVID-19 on tourism in how this has magnified the need and the urgency to use case based research and teaching. COVID-19 has accelerated profound changes in the tourism industry that are demonstrated in transformed: consumer profiles and behaviours; industry structures, business models and operations; and tourism labour markets. Subsequently, tourism educators, providers and researchers are required to study and address the abovementioned changes by undertaking transformational tourism research that can challenge and shift existing theories and knowledge frontiers, help industry and academia alike to reset new industry standards; and 2) develop tourism graduates that meet the new industry requirements, are resilient, flexible and adaptable, they possess transferable knowledge and skills that can solve real industry problems. The aim of this book to meets the market gap of books focusing on case study based research and teaching and further expands to address the COVID-19 repercussions and opportunities for tourism research and case studies.

Note: Chapter 1. Introduction: Case Based Research in Tourism, Travel, and Hospitality - Rethinking Theory and Practice -- Part 1. Leadership and Strategy -- Chapter 2. Leadership and Agility: What Can We Learn From Melbourne Quarantine Hotel During the COVID-19 Pandemic? -- Chapter 3. COVID-19 Disruption at Mullaloo Wharf Apartment Hotel: Choosing a Strategic Route to Success -- Chapter 4. Social Media and Crisis Communication: Managing or Creating a Crisis? Lessons Learnt from Hotel Amarilis -- Chapter 5. Sales Leadership in Tourism: The Case of Contiki Canada -- Part 2. Innovation and EntrepreneurshipChapter 6. Measuring Hotel and Resort Performances During and Post COVID-19: A Balanced Scorecard Approach -- Chapter 7. Yoho Bed: Scaling up a Platform Business in the Hospitality Industry -- Chapter 8. Cutting Retention With a Knife: Managing COVID-19-Impacted Turnover Within the Rooms and Culinary Departments at Fairmont Banff Springs -- Chapter 9. Driving Innovation and Embracing Change During a Pandemic with Pricing & Analytics Automation - The Case of ALH Hotels -- Chapter 10. Closing the Service Innovation Gap in Hospitality Management: The Case of a Fast Food Chain in Switzerland -- Chapter 11. Product Development for the HAJ Restaurant Chain Based on Financial, Resilience, and Stakeholder Perspectives -- Part 3. Sustainability and Community Engagement -- Chapter 12. Community Involvement in Cultural Heritage Tourism: The Case of Ngorongoro Conservation Area, Tanzania -- Chapter 13. Sustainable Tourism Development: The Challenges of Small Business in a Shadow Destination -- Chapter 14. Backwater Tourism and Houseboat Operations in Vembanad, Kerala: Competing Uses & Management Conflicts. .

In: Springer Nature eBook

Additional Edition: Printed edition: ISBN 9789819718900

Additional Edition: Printed edition: ISBN 9789819718924

Additional Edition: Printed edition: ISBN 9789819718931

Language: English

DOI: 10.1007/978-981-97-1891-7

URL: https://doi.org/10.1007/978-981-97-1891-7

UID:

Format: 1 online resource (271 pages)

Edition: 1st ed.

ISBN: 981-9718-91-0

Note: Intro -- Contents -- About the Editors -- Contents -- List of Figures -- List of Tables -- Chapter 1: Introduction: Case-Based Research in Tourism, Travel, and Hospitality: Rethinking Theory and Practice -- Introduction: Scope and Aims of the Book -- Authentic Learning and Authentic Assessment -- Case Study as a Method -- Book Content and Structure: How to Use the Case Studies -- References -- Part I: Leadership and Strategy -- Chapter 2: Leadership and Agility: What Can We Learn from Melbourne Quarantine Hotel During the COVID-19 Pandemic? -- Introduction -- Theoretical Background -- Leadership in Times of Disruptive Change -- Transformational Leadership Factors -- Transactional Leadership Factors -- Laissez-Faire Leadership Factor -- Strategic Agility -- Case Study Design Method -- Case Study Background -- Case Study Context: 'Hotel QH' -- The Rapid Strategic Turnaround -- Conflicting Views of Work Safety and Well-Being Support -- Changes Impacting Leadership -- The New Normal -- Discussion and Conclusion -- Teaching Note -- Case Summary -- Teaching and Learning Objectives -- Target Audience -- Case Study Questions and Indicative Answers -- Teaching Approach and Strategy -- Appendices -- Appendix 1: Leadership Worksheet for Question Two -- Appendix 2: Leadership Traits Worksheet for Question Three -- References -- Chapter 3: COVID-19 Disruption at Mullaloo Wharf Apartment Hotel: Choosing a Strategic Route to Success -- Introduction -- Apartment Hotels -- Organisation's Internal and External Environment -- Porter's Generic Strategies -- Case Study Context -- Environmental Scanning: External and Internal Environments -- Tourism in WA -- Corporate and Business Travel -- Internal Environment -- Manager's Dilemma: What Are the Next Steps in the Post-COVID Disruption? -- Discussion and Questions -- Conclusion -- Teaching Note -- Case Summary. , Teaching and Learning Objectives -- Target Audience -- Teaching Approach and Strategy -- Theoretical Perspectives to Guide Student's Discussion -- Apartment Hotels -- Environmental Scanning of Internal and External Environments -- Porter's Generic Strategies -- References -- Suggested Readings -- Chapter 4: Social Media and Crisis Communication: Managing or Creating a Crisis? Lessons Learnt from Hotel Amarilis -- Introduction -- Theoretical Background -- Crisis Communication in Tourism -- Crisis Communication: Matching the Type and Attribution of Crisis Responsibility -- Crisis Communication: Varying the Message and Focus Based on the Stage of the Crisis -- Social Media and Crisis Communication in Tourism -- Context of the Case Study -- Tourism, Greece and COVID-19 -- Amarilis Hotel -- Crisis Communication by Amarilis Hotel -- Questions for Discussions -- Conclusions -- Teaching Note -- Case Summary -- Teaching and Learning Objectives -- Target Audience -- Teaching Approach and Strategy -- Indicative Answers -- References -- Chapter 5: Sales Leadership in Tourism: The Case of Contiki Canada -- Introduction -- Contiki Tours: Organisational Overview -- Issues -- Findings -- How It Started: Canadians Leading the Way -- How the Industry Is Changing Alongside Them: Small Group Adventure -- Travel -- Things Are Changing Worldwide: How the Global Brand Was Affected -- Contiki's Next Step: How Their Strategy Evolved -- No More Problems: Why CSP Worked at Contiki -- Contiki Tour Results -- Discussion -- What to Do Now? -- Conclusion -- Teaching Note -- Case Summary -- Teaching and Learning Objectives -- Target Audience -- Teaching Approach and Strategy -- Analysis -- Assignment Questions -- References -- Part II: Innovation and Entrepreneurship -- Chapter 6: Measuring Hotel and Resort Performances During and Post-COVID-19: A Balanced Scorecard Approach. , Introduction -- Theoretical Background -- The Balanced Scorecard Approach: Assessing Hotel and Resort Performance -- Traditional BSC Perspectives -- Environmental and Social Perspectives -- Hotel and Resort Benchmarking -- Data Collection -- Case Study Background: Resort#A -- Performance Measurement Systems and Practices in Resort#A -- Financial Perspective -- Customer Perspective -- Internal Process Perspective -- Leading and Growth Perspective -- Environmental Perspective -- Social Perspective -- Student Discussion and Activities -- BSC Perspectives -- Benchmarking -- Recommendations and Action Plan -- Further Research Directions -- Conclusion -- Teaching Note -- Case Summary -- Teaching and Learning Objectives -- Target Audience -- Teaching Approach and Strategy -- Indicative Answers -- BSC Perspectives -- Benchmarking -- Recommendations and Action Plan -- Further Research Directions -- References -- Chapter 7: Yoho Bed: Scaling Up a Platform Business in the Hospitality Industry -- Introduction -- Background -- Early Challenges -- Tourism Industry in Sri Lanka -- The Business Idea -- The Market -- The Business Model -- Where to From Here? -- Pursue Organic Growth -- Pursue Expansive Growth -- Go International -- Conclusion -- Teaching Note -- Case Summary -- Teaching and Learning Objectives -- Target Audience -- Teaching Approach and Strategy -- Discussion Questions -- Supplementary Readings -- Sharing Economy, Platforms, and Network Effects -- Strategy -- Marketing -- Sri Lanka Tourism -- Useful Websites -- References -- Chapter 8: Cutting Retention with a Knife: Managing COVID-19-Impacted Turnover Within the Rooms and Culinary Departments at Fairmont Banff Springs -- Introduction -- Job Embeddedness' Impact on Employee Turnover -- About Fairmont Banff Springs -- Impact of COVID-19 on the Hotel Industry. , Rethinking Retention at Fairmont Banff Springs -- Discussion -- Conclusion -- Teaching Note -- Case Summary -- Teaching and Learning Objectives -- Target Audience -- Teaching Approach and Strategy -- Individual or Group Lesson Plan (60-70 min) -- Role-Playing Plan (50-60 min) -- Analysis -- Additional Readings -- References -- Chapter 9: Driving Innovation and Embracing Change During a Pandemic with Pricing and Analytics Automation: The Case of ALH Hotels -- Introduction -- ALH Hotels Case Study -- About ALH Hotels -- Transition to a Manual Revenue Management Process -- Impact of COVID-19 on ALH Hotels -- Finding the Right RM Solution -- Business Requirements -- Benefits to Automation -- The Solution: Pace Revenue -- Successful Results Throughout the Year -- Success Story: Nightcap at the Ship Inn Busselton, WA -- Reopening States and Markets: Looking Towards the Future -- Discussion and Questions -- Conclusion -- Teaching Note -- Case Summary -- Teaching and Learning Objectives -- Target Audience -- Teaching Approach and Strategy -- Theoretical Perspectives to Guide Students' Discussion -- Individual or Group Work: In Class Discussion -- Assessment: Business Report or Group Presentation -- References -- Additional Reading Material -- Chapter 10: Closing the Service Innovation Gap in Hospitality Management: The Case of a Fast-Food Chain in Switzerland -- Introduction -- The Service Innovation Gap -- The Project -- Results -- Conclusions -- Case Study Questions -- Teaching Note -- Case Summary -- Teaching and Learning Objectives -- Target Audience -- Teaching Approach and Strategy -- Analysis: Sample of Indicative Answers -- Note -- References -- Chapter 11: Product Development for the HAJ Restaurant Chain Based on Financial, Resilience, and Stakeholder Perspectives -- Introduction -- Stakeholder Perspective in Product Development. , Resilience in Product Development -- Restaurants Strategy During Pandemic -- Background: HAJ Restaurant Chain -- Financial -- Resilience -- Stakeholders -- Discussion -- Management Perspectives -- Indicators -- Conclusion -- Teaching Note -- Case Summary -- Teaching and Learning Objectives -- Teaching Approach and Strategy -- Target Audience -- Recommendations -- Appendix 1: Proposed Teaching Plan -- References -- Part III: Sustainability and Community Engagement -- Chapter 12: Community Involvement in Cultural Heritage Tourism: The Case of Ngorongoro Conservation Area, Tanzania -- Introduction -- Community Involvement in Cultural Heritage Sites: An Overview of the Tourist Industry -- Maasai Cultural Heritage and Culture -- Impact of Covid-19 on Revenue Generated from Cultural-Related Activities at the Bomas -- Adapting to the Covid-19 Pandemic at Ngorongoro: The Case of Tanzania -- Discussion and Questions -- Research Activities -- Management Plan -- Conclusion -- Teaching Note -- Case Summary -- Teaching and Learning Objectives -- Target Audience -- Teaching Approach -- References -- Additional Reading -- Chapter 13: Sustainable Tourism Development: The Challenges of Small Businesses in a Shadow Destination -- Introduction -- The Shadow Destination of Duved: Dilemmas for the Destination -- The Case of Outdoor Hub in Duved: Dilemmas for the Company -- Discussion -- Questions for Discussion -- Teaching Note -- Case Summary -- Teaching and Learning Objectives -- Target Audience -- Teaching Strategy and Activities -- Analysis -- References -- Chapter 14: Backwater Tourism and Houseboat Operations in Vembanad, Kerala: Competing Uses and Management Conflicts -- Study Context: Kerala and Its Backwaters -- Compromised Carrying Capacity of the Lake Due to Houseboat Operations -- Pre-1980s: Before the Commencement of Houseboat Tourism. , Post-1980 to Early 2000: Changing Use of Houseboats.

Additional Edition: ISBN 981-9718-90-2

Language: English