Format:
Online-Ressource (VII, 155 Seiten)
ISBN:
9783110268973
Series Statement:
Praxiswissen
Content:
This book is a complete guide to the entire range of communication situations between library staff and users, including initial contact, the reference interview, training situations, conflict situations, complaints, and user orientation. Each chapter begins with a specific example that serves as the basis for the analysis of a problem situation. Extensive exercises are provided for independent study. Helpful tips, templates for drafting documents, and interview guidelines make this a uniquely practical guide to everyday library communication. Christiane Brockerhoff, Coach und Kommunikationstrainerin, Duisburg
Note:
In: degruyter.com
,
In German
Additional Edition:
ISBN 9783110269550
Additional Edition:
ISBN 9783110268973
Additional Edition:
ISBN 9783110269550
Additional Edition:
ISBN 9783110269567
Additional Edition:
Erscheint auch als Druck-Ausgabe Brockerhoff, Christiane, 1963 - Erfolgreiche Kommunikation mit Kunden in der Bibliothek Berlin [u.a.] : de Gruyter Saur, 2012 ISBN 3110268973
Additional Edition:
ISBN 9783110269567
Additional Edition:
ISBN 9783110268973
Language:
German
Subjects:
General works
Keywords:
Bibliothekspersonal
;
Kommunikation
;
Bibliothek
;
Benutzer
;
Bibliothek
;
Kommunikation
;
Bibliothek
;
Kommunikation
;
Electronic books
DOI:
10.1515/9783110269550
URL:
Volltext
(lizenzpflichtig)
URL:
Fulltext @ Ebook Central (AWI only)
Author information:
Brockerhoff, Christiane 1963-
Bookmarklink
