Format:
1 Online-Ressource (542 Seiten)
ISBN:
9783030584269
Series Statement:
Palgrave Studies in Financial Services Technology Ser
Note:
Description based on publisher supplied metadata and other sources
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Intro -- Foreword -- Contents -- Abbreviations -- List of Figures -- List of Tables -- 1 Introduction -- 2 Industry 4.0 and Insurance 4.0 -- Introduction -- Industry 4.0 -- Main Components -- Soft -- Hard -- Significant Challenges -- Insurance 4.0 -- Insurance World -- First Industrial Revolution. Insurance 1.0 -- Second Industrial Revolution. Insurance 2.0 -- Third Industrial Revolution. Insurance 3.0 -- Fourth Industrial Revolution: Insurance 4.0 -- Insurance 4.0 Model -- Cybernetics -- Communication -- Control -- Cooperation -- Connection -- Cognition -- Coordination -- Conclusions -- 3 Business Model Canvas and Insurance 4.0 -- Introduction -- Business Model Literature -- Business Model Canvas-Structure and Components -- Value Propositions -- Customer Proximity -- Customer Partitions -- Place or Channels -- Platforms and Resources -- Essential Processes and Activities -- Partnerships and Collaboration -- Pricing and Revenues -- Payments for Costs and Investments -- Business Models, Strategy, and Competitive Advantage -- Application of the Model to the Insurance Industry -- Competitive Advantages -- Conclusions -- 4 Propositions of Value for the Customer in Insurance 4.0 -- Introduction -- Insurance 4.0 and Value Network -- Empowerment of Customers -- Benefits and Challenges in Insurance 4.0 -- Loss Control -- Behavioral Change -- Risk Selection -- Shared Economy -- New Products to Add Value -- New Insurance Products Developed Based on the Technologies Used -- New Products Based on the Objectives -- On-Demand Insurance -- Usage-Based Insurance (UBI) -- Peer-to-Peer Insurance -- Cyber Insurance -- Parametric Insurance -- Business Interruptions Insurance -- Other Services -- Unit-Linked -- Conclusions -- 5 Proximity to the Customer in Insurance 4.0 -- Introduction -- Value Proposition and Customer Proximity -- Customer Engagement -- Claims
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Consultant -- Customer Relationships Management 4.0 -- Direct Interaction of Insurance with Customers -- Customer Proximity Center -- The Evolution of the Call Center -- Model of the Characteristics of a Call Center Based on the Strategy of the Organization -- Persons -- Processes -- Structure -- Technology -- Assessing the Quality in a Call Center -- The Future of the Call Centers -- Conclusions -- 6 Partition of the Customers in Insurance 4.0 -- Introduction -- Customer Partition -- Millennials -- The Impact of Technology -- Conclusions -- 7 Place or Channels in Insurance 4.0 -- Introduction -- Insurance 4.0 and Distribution -- Choice of the Channel for the Distribution of Insurance Products -- Direct Digital Channels -- Online Intermediaries for Insurance 4.0 -- Price Comparison Websites -- Value Comparison Websites -- Digital Brokers -- An Overview of the Italian Market -- The New Distribution Regulation: IDD-Insurance Distribution Directive -- Conclusions -- 8 Platforms for Insurance 4.0 -- Introduction -- Classification of the Platforms -- Architecture for the Platforms -- General Architecture for Insurance 4.0 Platforms -- Lean and Digitize -- Benefits of Insurance 4.0 Platforms -- Challenges of Insurance 4.0 -- Connection: IoT and Blockchain -- IoT -- IoT Architectures -- Application Areas for Insurance 4.0 -- Challenges with the Internet of Things -- Blockchain -- Blockchain Architecture -- Application Areas of Blockchain Solutions in Insurance 4.0 -- Benefits and Challenges of Blockchain Solutions -- Cognition: Cognitive Insurance -- Big Data Analytics -- Big Data Analytics Architecture -- Applications Areas of Big Data Analytics in Insurance 4.0 -- Benefits and Challenges of Big Data Analytics -- Artificial Intelligence -- Artificial Intelligence Architecture -- Applications Areas of AI in Insurance 4.0 -- Benefits and Challenges of AI.
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Robots -- Robots Architecture -- Application Areas of Robots in Insurance 4.0 -- Robotic Process Automation -- Benefits and Challenges of Robots -- Communication -- Cloud Computing -- Architecture of Cloud Computing -- Application Areas of Cloud Computing in Insurance 4.0 -- Augmented Reality -- Augmented Reality Architecture -- Application Areas of Augmented Reality in Insurance 4.0 -- Benefits and Challenges of Augmented Reality -- Cybersecurity -- Cybersecurity Architecture -- Application Areas of Cybersecurity in Insurance 4.0 -- Benefits and Challenges of Cybersecurity -- Insurance 4.0 and Platform Solutions -- Conclusions -- 9 Processes in Insurance 4.0 -- Introduction -- Basic Insurance Processes -- Product Development Process -- Marketing -- Contracts Life Cycle -- Smart Contracts -- Application Areas of CLM in Insurance 4.0 -- Benefits and Challenges of CLM Solutions -- Cybernetics: Underwriting 4.0 -- Underwriting Activities -- Underwriting 4.0 -- Information Collection -- Risk Analysis -- Risk Assessment -- Decision -- Pricing -- Implementation of the Decision -- Monitoring of Risks and Lessons Learned -- Insurance 4.0 and Underwriting -- Resilience and Insurance 4.0 -- Resilience in Insurance -- Agility -- Basic Features of Resilience -- Resilience Metrics -- Challenges and Benefits -- Collaboration: Claim Processing 4.0 -- Insurance 4.0 and Claim Processing -- Command: Insurance Process Intelligence -- Insurance Process Intelligence Components -- Forecasting, Strategy, Planning, and Budgeting -- Collaboration -- Execution -- Monitoring and Spend Analysis (Visibility) -- Insurance 4.0 and Business Process Intelligence -- Conclusions -- 10 Persons in Insurance 4.0 -- Introduction -- New Working Models -- Old and New Profiles -- New Competencies for Underwriters -- Data Scientists -- Process Architects -- Technologists
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Ongoing Support and Maintenance Staff -- Person Contribution to Insurance 4.0 -- Training 4.0 -- Why -- What -- Who -- When -- Where -- How -- Insurance 4.0 Roadmap -- Conclusions -- 11 Partnerships in Insurance 4.0 -- Introduction -- Insurance 4.0 and Partnerships -- Ecosystems -- Insurance in Team -- Persons and Organization -- Processes -- Platforms -- Security -- Partners Evaluation in Insurance 4.0 -- Big Data -- Artificial Intelligence -- Mobility -- Cloud Computing -- Conclusions -- 12 Pricing in Insurance 4.0 -- Introduction -- Revenue Streams -- Pricing -- Risk-Based Pricing -- Conclusions -- 13 Payments for Costs and Investments in Insurance 4.0 -- Introduction -- Digitize and Lean Insurance -- Conclusions -- 14 Insurance 4.0 and Digital Transformation -- Introduction -- Digital Transformation -- Digital Transformation in the Literature -- The Age of Digitization -- Successful Transformation -- Challenges and Risks in Digital Transformations -- Resilient Solutions -- Innovation in the Insurance Processes -- Technology Acceptance Model -- Roadmap for a Digital Transformation -- Conclusions -- 15 Future of Insurance 4.0 and Insurtech -- Introduction -- Scenarios -- Four Ps of Insurance Management -- Platforms -- Processes -- Persons -- Partnerships -- Future Perspectives -- Insurtech -- Business Model of Insurtech Organizations -- Open Insuring Model -- Development of Insurtech Organizations -- Threats of the Insurtech Organizations -- Collaboration Between Insurtech and Incumbents -- Social Media -- Regtech Organizations -- Digital Wholesale Insurance -- Sustainable Insurance -- Conclusions -- 16 Conclusions -- Glossary -- References -- Index
Additional Edition:
Erscheint auch als Druck-Ausgabe Nicoletti, Bernardo Insurance 4. 0 Cham : Springer International Publishing AG,c2020 ISBN 9783030584252
Language:
English
Subjects:
Economics
Keywords:
Versicherungswirtschaft
;
Innovation
URL:
Volltext
(URL des Erstveröffentlichers)
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