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  • 1
    UID:
    b3kat_BV045414189
    Format: 1 Online-Ressource (xxii, 308 Seiten) , Illustrationen, Diagramme
    Edition: First edition
    ISBN: 9781787548442 , 9781787548466
    Series Statement: Research on emotion in organizations volume 14
    Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-1-78754-845-9
    Language: English
    Keywords: Gefühl ; Organisationsverhalten ; Organisationspsychologie ; Aufsatzsammlung
    URL: Volltext  (URL des Erstveröffentlichers)
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  • 2
    Online Resource
    Online Resource
    Bingley : Emerald Publishing
    UID:
    b3kat_BV046235754
    Format: 1 Online-Ressource (xxv, 256 Seiten) , Illustrationen
    Edition: First edition
    ISBN: 9781838672010
    Series Statement: Research on emotion in organizations volume 15
    Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-1-83867-202-7
    Language: English
    Keywords: Organisation ; Führung ; Gefühl ; Organisationskultur ; Aufsatzsammlung
    URL: Volltext  (URL des Erstveröffentlichers)
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  • 3
    UID:
    b3kat_BV048846180
    Format: 1 Online-Ressource (xiv, 402 Seiten) , ill
    ISBN: 9781783509348
    Series Statement: Research on emotion in organizations v. 10
    Content: Emotion in an organization is much more than a phenomenon experienced solely by its members it is a deeply embedded component of the organizational fabric. Consistent with this idea, chapters in this volume deal with emotion at all levels of organizing: at the individual level, expressed in interpersonal exchanges and in groups, and across the organization as a whole. They represent a selection of papers from the Eighth International Conference on Emotion in Organizations, held in July 2012 in Helsinki, Finland; plus a selection of invited chapters. Chapters thus represent cutting-edge articles by leading and emerging scholars of emotion in organizations from around the world. Specific topics include creation of positively deviant business-to-business services, leader effectiveness and emotions in crisis situations, gender and role conflict among managers, developing shared wellbeing in communal settings, the nature of emotional labor across levels, managing workplace aggression, building customer passion, developing mindfulness, emergence of expectations, emotionalizing institutional theory, bullying as a form of institutional control, and how employees project competence
    Note: Positive emotions foster the co-creation of mutual value in services : four positively deviant performances / Merja Fischer -- Increasing energy and performance through customer passion : an organizational level study / Petra Kipfelsberger, Heike Bruch -- Sharing well-being in a work community : exploring well-being generating relational systems / Frank Martela -- Mapping the terrain of aggression within the workplace context / Stacey Kent, Ashlea C. Troth, Peter J. Jordan -- Great expectations : discourse and affect during field emergence / Stine Grodal, Nina Granqvist -- Toward a toolkit for emotionalizing institutional theory / Maxim Voronov -- Institutional theory, normative pressures, emotions, and indirect aggression / Stacey Kent, Peter J. Jordan, Ashlea C. Troth -- Emotions in institutions : bullying as a mechanism of institutional control / Rich Dejordy, Frank Barrett -- To be one of us, you have to feel like one of us : how leaders' expressed emotions influences followers' perceptions of leader self-sacrifice intentions and effectiveness in a crisis situation / Eugene Y.J. Tee, Yin Lu Ng, Neil Paulsen -- Gender and person/role conflict in management : a study of gender, management position and emotional dissonance amongst managers in a Scandinavian setting / Hulda Mjöll Gunnarsdóttir -- Competency labor : a conceptual framework for examining individuals' effort and emotions in projecting an image of competence at work / Julita Haber, Jeffrey M. Pollack, Ronald H. Humphrey -- Emotional labor as a dynamic process in service organizations : development of a multi-perspective, multilevel model / Esther Gracia, Neal M. Ashkanasy -- Emotion and mindfulness : using emotion as information to raise collective performance / Steven B. Wolff
    Language: English
    URL: Volltext  (URL des Erstveröffentlichers)
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  • 4
    UID:
    b3kat_BV048846028
    Format: 1 Online-Ressource (xvi, 399 Seiten) , ill
    ISBN: 9781780526775
    Series Statement: Research on emotion in organizations v. 8
    Content: This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and augmented once again with invited chapters authored by leading scholars in the field. "Experiencing and managing emotions in the workplace" comprises fourteen chapters arranged in four sections: The experience of emotion; The dynamics of emotion; Regulating emotion; and The emotionally intelligent organization. These encompass a variety of methodological approaches, including qualitative and quantitative research, sourced from research conducted in organizations in the USA, Europe, and Australasia. The volume's secondary theme is "care and compassion", the theme of the Academy of Management meetings that followed the Emonet conference in Montreal. In effect, organizations that understand their members' emotions and utilize this information in their management practices become "emotionally intelligent" and capable of showing care and compassion to all stakeholders. The chapters in this book provide a rich and varied coverage of the latest developments in the study of the role of emotions in organizational settings
    Note: Overview : experiencing and managing emotions in the workplace / Neal M. Ashkanasy, Charmine E.J. Härtel, Wilfred J. Zerbe -- ch. 1. The emotion experiences of employees in a work setting / Cara Jonker, Nadia Botma -- ch. 2. A model of psychological wellness for human resource employees in a platinum and steel production environment / Nadia Botma, Cara Jonker -- ch. 3. Muted anger in the workplace : changing the 'sound' of employee emotion through social sharing / Deanna Geddes, Lisa T. Stickney -- ch. 4. A holistic approach to the explanation of organizational behavior : the theory and practice of 'analysis of demand' / Laura Petitta, Valerio Ghezzi -- ch. 5. Measuring affect over time : the momentary affect scale / Phillip Gee, Timothy Ballard, Gillian Yeo, Andrew Neal -- ch. 6. Emotional responses to the injustice of organizational change : a qualitative study / Roy K. Smollan -- ch. 7. The role of cognition and attitude in driving behavior : elaborating on affective events theory / Brona Russell, Jacob Eisenberg -- ch. 8. Affect and employee proactivity : a goal-regulatory perspective / Uta K. Bindl, Sharon K. Parker -- ch. 9. A model of compassionate responses to anger expression / Angela Zenteno-Hidalgo, Deanna Geddes -- ch. 10. Trading in emotions : a closer examination of emotional labor / Frances M. Peart, Amanda M. Roan, Neal M. Ashkanasy -- ch. 11. The emotion work of police / Catherine S. Daus, Shanique Brown -- ch. 12. Emotion regulation strategies among customer service employees : a motivational approach / Michel Cossette, Ursula Hess -- ch. 13. Organizational emotional intelligence : theoretical foundations and practical implications / Jochen I. Menges -- ch. 14. We are all mad in Wonderland : an organizational culture framework for emotions and emotional intelligence research / Catherine S. Daus, Marie T. Dasborough, Peter J. Jordan, Neal M. Ashkanasy
    Language: English
    Subjects: Psychology
    RVK:
    RVK:
    URL: Volltext  (URL des Erstveröffentlichers)
    URL: Volltext  (lizenzpflichtig)
    URL: Volltext  (lizenzpflichtig)
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  • 5
    UID:
    b3kat_BV048845870
    Format: 1 Online-Ressource (xxiii, 385 Seiten) , ill
    ISBN: 0857241788 , 9780857241788
    Series Statement: Research on emotion in organizations v. 6
    Content: Emotions have widespread effects in organizations and underlie a broad range of dynamics in organizations. This volume explores the role that emotion plays in such diverse organizational phenomena as entrepreneurship, change, service failure, and creativity. The study of emotions in organizations is broadening, with new phenomena being considered through the lens of emotions, and deepening, with theoretical approaches being refined and sharpened. The choice of theme of this volume reflects this tension. Organizations are dynamic, they change and they comprise elements that are constantly moving. They are simultaneously ordered and complicated and complex. Emotions help us understand this dynamism. As the chapters in this volume help us understand and appreciate, emotions are often an underlying energizing and motivating force. Examination of the role of emotions as precursors or mediators of change or innovation or creativity is therefore essential to being able to manage this dynamism
    Note: Description based on print verison record , Corporate envy and emotional dynamics in the internal selection process of corporate venturing initiatives / Marina G. Biniari -- Group entrepreneurial behavior in established organizations: the role of middle managers's emotion regulation and group diversity / Leonidas A. Zampetakis and Konstantinos Kafetsios -- Putting emotion at the heart of agency: a relational perspective on entrepreneurial action / David Goss -- Personality, affect, and organizational change: a qualitative study / Roy K. Smollan, Jonathan A. Matheny and Janet G. Sayers -- The underlying structure of emotions during organizational change / Christina Kirsch, Warren Parry and Cameron Peake -- Complexity theory and affect structure: a dynamic approach to modeling emotional changes in organizations / Yan Li, Neal M. Ashkanasy and David Ahlstrom -- Building and sustaining resilience in organizational settings: the critical role of emotion regulation / Glenda M. Fisk and Angela M. Dionisi -- The emotions of change: merger sentiments, pleasure, and emotional expression / Stanley G. Harris and Eric B. Gresch -- Service encounter needs theory: a dyadic, psychosocial approach to understanding service encounters / Graham L. Bradley, Janet R. McColl-Kennedy, Beverley A. Sparks, Nerina L. Jimmieson and Dieter Zapf -- A laugh a day is sure to keep the blues away: managers' use of humor and the construction and destruction of employees' resilience / Nilupama Wijewardena, Charmine E. J. Härtel and Ramanie Samaratunge -- Creativity as mood regulation / March L. To. Neal M. Ashkanasy, Cynthia D. Fisher and Patricia A. Rowe -- Affective climate, organizational creativity, and knowledge creation: case study of an automotive company / Fabrizio Maimone and Marta Sinclair -- Creative conflict in digital imaging communities / Esther Maier and Oana Branzei
    Additional Edition: Erscheint auch als Druck-Ausgabe Emotions and organizational dynamism Bingley : Emerald, 2010 ISBN 9780857241771
    Language: English
    Subjects: Psychology
    RVK:
    Keywords: Organisationsverhalten ; Arbeit ; Gefühl ; Konferenzschrift
    URL: Volltext  (URL des Erstveröffentlichers)
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  • 6
    UID:
    b3kat_BV048845787
    Format: 1 Online-Ressource (xxv, 332 Seiten)
    ISBN: 9781848556553
    Series Statement: Research on emotion in organizations v. 5
    Content: The study of emotions in organizations is unlocking new and exciting insights into why employees behave as they do in groups, organizations and in different cultural contexts. In this 5th volume of Research on Emotion in Organizations, a collection of the latest work advancing knowledge and practice in these areas is showcased. The readings will appeal to all seeking a better understanding of the social and emotional competencies that help employees thrive in the workplace, the types of emotional self-management strategies employees use in managing emotion work and how the work context affects these, the impact of emotional displays in the workplace on performance appraisal and perceived organizational commitment, the role of unconscious affect on attitudes and behaviors at work, how interpersonal relationships between co-workers affect vitality and job performance, cross-national and cross-cultural issues, and how to build positive work environments
    Note: How can we make sense of emotional and social competencies within organizational settings? / Laura Guillén Ramo -- The secret life of mood : causes and consequences of unconscious affect at work / Stefanie K. Johnson, Camille S. Johnson -- Emotional deviance and organizational discipline : a study of emotions in grievance arbitration / Wilfred J. Zerbe -- Emotion work : a study with call center operators / Mirele Cardoso do Bonfim, Sonia Maria Guedes Gondim -- Organizational emotional intelligence and performance : an empirical study / Jochen I. Menges, Heike Bruch -- The role of emotional self-efficacy, emotional intelligence, and affect in workplace incivility and workplace satisfaction / Beverley Kirk, Nicola Schutte, Donald Hine -- Building positive responses to bullying : establishing the framework / Tui McKeown, Melanie Bryant, Luise Raeder -- Emotional expression, gender, personality, and workplace appropriate behaviors / Joel T. Nadler, Meghan R. Lowery -- Using an emotion regulation framework to predict the outcomes of emotional labor / Moïra Mikolajczak, Véronique Tran, Céleste M. Brotheridge, James J. Gross -- Does culture influence intelligence? A study of the influence of cultural context / Kerri Anne Crowne, Arvind V. Phatak, Uday Salunkhe -- Cross-national cross-cultural research of emotions at work : a review and some recommendations / Andrea Fischbach -- Positive work relationships, vitality, and job performance / Abraham Carmeli -- On the directionality of vigor : job satisfaction relationships : a longitudinal study / Arie Shirom, Ofira Shraga -- Overview / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe
    Language: English
    Subjects: Psychology
    RVK:
    Keywords: Konferenzschrift
    URL: Volltext  (URL des Erstveröffentlichers)
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  • 7
    UID:
    b3kat_BV048845930
    Format: 1 Online-Ressource (xiv, 362 Seiten) , ill
    ISBN: 9781780522098
    Series Statement: Research on emotion in organizations v. 7
    Content: The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments. The chapters in this volume leave no doubt in the readers mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing
    Note: Overview : what have we learned? : ten years on / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe -- ch. 1. Synthesizing what we know and looking ahead : a meta-analytical review of 30 years of emotional labor research / Gang Wang, Scott E. Seibert, Terry L. Boles -- ch. 2. Understanding the relationship between emotional labor and effort / Robyn E. Goodwin -- ch. 3. Tricks of the trade : customer service employee strategies in performing emotion work / Sanjeewa Perera -- ch. 4. Sales employee's emotional labor : a question of image or support / Sushanta K. Mishra -- ch. 5. The role of emotions in supporting independent professionals / Tui McKeown, Melanie Bryant, Robyn Cochrane -- ch. 6. Coding emotions in complaint behavior : comparing the Shaver et al. and Richin's consumption emotions sets / Rebekah Russell-Bennett, Charmine E.J. Härtel -- ch. 7. Affective events theory as a framework for understanding third-party consumer complaints / Rebekah Russell-Bennett, Charmine E.J. Härtel, Amanda Beatson -- ch. 8. Display rules and emotional labor within work teams / William J. Becker, Russell Cropanzano -- ch. 9. Emotional intelligence as a moderator of the quality of leader-member exchange and work-related outcomes / Nicholas Clarke, Nomahaza Mahadi -- ch. 10. Managing negative emotions in emergency call taking : a heat-model of emotional management / Martin G.A. Svensson -- ch. 11. The measurement of trait emotional intelligence with TEIQue-SF : an analysis based on unfolding item response theory models / Leonidas A. Zampetakis -- ch. 12. Exploring the antecedent and consequences of authenticity of emotional expression / Sushanta K. Mishra -- ch. 13. A positive approach to workplace bullying : lessons from the Victorian public sector / Laura Barker , Mode of access: World Wide Web
    Language: English
    URL: Volltext  (URL des Erstveröffentlichers)
    URL: Volltext  (lizenzpflichtig)
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  • 8
    UID:
    gbv_1659477964
    Format: 1 online resource (xiv, 342 p.)
    ISBN: 9781781908891
    Series Statement: Research on emotion in organizations v. 9
    Content: Research on emotion in organizations is the publication of the Emonet listserv http://www.emotionsnet.org, which hosts the biennial International Conference on Emotion and Worklife. Chapters in the series include a selection of peer-reviewed papers from the conference, together with invited chapters by leading scholars in the field of emotion in organizational settings.
    Additional Edition: ISBN 9781781908884
    Additional Edition: Druckausg. Individual sources, dynamics, and expressions of emotion Bingley [u.a.] : Emerald, 2013 ISBN 9781781908884
    Additional Edition: ISBN 9781781908891
    Language: English
    Subjects: Psychology
    RVK:
    Keywords: Gefühl ; Arbeitsplatz ; Arbeitspsychologie ; Emotionales Verhalten ; Aufsatzsammlung ; Electronic books ; Konferenzschrift
    URL: Volltext  (lizenzpflichtig)
    URL: Volltext  (lizenzpflichtig)
    URL: Volltext  (lizenzpflichtig)
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  • 9
    UID:
    gbv_165793988X
    Format: 1 Online-Ressource (XXII, 274 Seiten)
    ISBN: 9781787144378 , 1787149315 , 1787144372 , 9781787149311
    Series Statement: Research on emotion in organizations Volume 13
    Content: This volume focuses on the crucial role of emotions in forming and sustaining individual and collective identities at work. In addition, it explores the outcomes and boundaries of such identities while recognizing the driving role of emotions at various organizational levels, acknowledging that the relationship between emotion and identity is multifaceted and can be explored from various points of view. Identities and emotions are constantly evolving and are central aspects of organizational behavior, from the front-line interactions of employees to the broader ideological forces that shape institutions and organizational cultures. Thus, this volume recognizes the depth of emotion and identity at work by addressing these topics on individual, group, occupational, and social role levels. This volume is organized in four parts to contribute clearly to each of these areas of inquiry. Part 1 focuses on the micro-level topics of identity, anger and diversity. Part 2 focuses on the role of emotions in public sector settings, Part 3 focuses on the relationships between gender, emotions and identity, while Part 4 investigates how emotions influence individual identification with work.
    Note: Includes index
    Additional Edition: ISBN 9781787144385
    Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 9781787144385
    Language: English
    Subjects: Economics , Psychology
    RVK:
    RVK:
    Keywords: Electronic books
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  • 10
    UID:
    gbv_1741548934
    Format: 1 Online-Ressource (xxvi, 254 Sieten)
    ISBN: 9781839092596 , 9781839092619
    Series Statement: Research on emotion in organizations volume 16
    Note: Includes index. - Includes bibliographical references. - Print version record
    Additional Edition: ISBN 9781839092602
    Additional Edition: ISBN 9781839092602
    Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 9781839092602
    Additional Edition: Erscheint auch als Druck-Ausgabe Emotions and service in the digital age Bingley, UK : emerald Publishing, 2020 ISBN 9781839092602
    Language: English
    Subjects: Economics
    RVK:
    Keywords: Arbeitsgestaltung ; Digitalisierung ; Emotionales Verhalten ; Arbeitspsychologie ; Dienstleistungssektor ; Aufsatzsammlung
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