Format:
Online-Ressource (xvi, 399 p.)
,
ill
Edition:
Online-Ausg. 2011 Electronic reproduction; Available via World Wide Web
ISBN:
1780526776
,
9781780526775
Series Statement:
Research on emotion in organizations v. 8
Content:
This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and augmented once again with invited chapters authored by leading scholars in the field. "Experiencing and managing emotions in the workplace" comprises fourteen chapters arranged in four sections: The experience of emotion; The dynamics of emotion; Regulating emotion; and The emotionally intelligent organization. These encompass a variety of methodological approaches, including qualitative and quantitative research, sourced from research conducted in organizations in the USA, Europe, and Australasia. The volume's secondary theme is "care and compassion", the theme of the Academy of Management meetings that followed the Emonet conference in Montreal. In effect, organizations that understand their members' emotions and utilize this information in their management practices become "emotionally intelligent" and capable of showing care and compassion to all stakeholders. The chapters in this book provide a rich and varied coverage of the latest developments in the study of the role of emotions in organizational settings
Note:
Description based upon print version of record
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FRONT COVER; EXPERIENCING AND MANAGING EMOTIONS IN THE WORKPLACE; COPYRIGHT PAGE; CONTENTS; LIST OF CONTRIBUTORS; ABOUT THE EDITORS; OVERVIEW: EXPERIENCING AND MANAGING EMOTIONS IN THE WORKPLACE; THE 2010 ''EMONET'' CONFERENCE; THE CHAPTERS; REFERENCES; SECTION 1: THE EXPERIENCE OF EMOTION; CHAPTER 1 THE EMOTION EXPERIENCES OF EMPLOYEES IN A WORK SETTING; EVENTS AT THE WORKPLACE LEADING TO EMOTION EXPERIENCES; REGULATION AND MANAGEMENT OF EMOTIONS AT THE WORKPLACE; METHOD; FINDINGS; DISCUSSION; REFERENCES
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CHAPTER 2 A MODEL OF PSYCHOLOGICAL WELLNESS FOR HUMAN RESOURCE EMPLOYEES IN A PLATINUM AND STEEL PRODUCTION ENVIRONMENTBURNOUT; ENGAGEMENT; EMOTION WORK; EMOTIONAL INTELLIGENCE; SOCIAL SUPPORT; METHOD; RESULTS; DISCUSSION; REFERENCES; CHAPTER 3 MUTED ANGER IN THE WORKPLACE: CHANGING THE ''SOUND'' OF EMPLOYEE EMOTION THROUGH SOCIAL SHARING; LITERATURE REVIEW; METHOD; RESULTS; DISCUSSION; REFERENCES; CHAPTER 4 A HOLISTIC APPROACH TO THE EXPLANATION OF ORGANIZATIONAL BEHAVIOR: THE THEORY AND PRACTICE OF ''ANALYSIS OF DEMAND''; COGNITION AND EMOTION: A BRIEF REVIEW OF SIMILAR CONCEPTS
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CONSCIOUS AND UNCONSCIOUS: AN IRREDUCIBLE DUALISM OR A CONTINUUM?BASIC CONCEPTS OF THE THEORY OF ANALYSIS OF DEMAND; THE METHODOLOGY OF THE TAD: THE I-S-O MODEL OF INTERVENTION; UNDERSTANDING AND INTERVENING ON THE CLIENT'S DEMAND: THE ROLE OF NEO-EMOTIONS; LIMITATIONS AND FUTURE PERSPECTIVES; CONCLUSIONS; REFERENCES; SECTION 2: THE DYNAMICS OF EMOTION; CHAPTER 5 MEASURING AFFECT OVER TIME: THE MOMENTARY AFFECT SCALE; THE STRUCTURE OF AFFECT; LEVELS OF ANALYSIS; SCALE LENGTH; THE CURRENT RESEARCH; EXPERIMENTAL TASK AND MEASURES; UNIPOLAR AFFECT SCALE; MOMENTARY AFFECT SCALE; ANALYSIS STRATEGY
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RESULTSDISCUSSION; CONCLUSION; NOTES; ACKNOWLEDGMENTS; REFERENCES; APPENDIX A: ITEMS USED IN MATTHEWS ET AL.'S (1990) UWIST MOOD ADJECTIVE CHECKLIST; APPENDIX B: MOMENTARY AFFECT SCALE; CHAPTER 6 EMOTIONAL RESPONSES TO THE INJUSTICE OF ORGANIZATIONAL CHANGE: A QUALITATIVE STUDY; LITERATURE REVIEW; METHODS; RESULTS; DISCUSSION; LIMITATIONS AND FURTHER RESEARCH DIRECTIONS; CONCLUSION; REFERENCES; CHAPTER 7 THE ROLE OF COGNITION AND ATTITUDE IN DRIVING BEHAVIOR: ELABORATING ON AFFECTIVE EVENTS THEORY; AFFECTIVE EVENTS THEORY; RESEARCH QUESTION; EMPIRICAL SUPPORT FOR AFFECTIVE EVENTS THEORY
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CONCEPTUAL FRAMEWORKTHEORETICAL UNDERPINNINGS; RESEARCH QUESTIONS; SUMMARY AND CONCLUSIONS; LIMITATIONS AND DIRECTIONS FOR FUTURE RESEARCH; REFERENCES; CHAPTER 8 AFFECT AND EMPLOYEE PROACTIVITY: A GOAL-REGULATORY PERSPECTIVE; AFFECTIVE EXPERIENCE; AFFECT AND WORK PERFORMANCE; AFFECT AND PROACTIVE GOAL REGULATION; POSITIVE AFFECT AND PROACTIVITY; NEGATIVE AFFECT AND PROACTIVITY; SUMMARY AND IMPLICATIONS; AVENUES FOR FUTURE RESEARCH; CONCLUSION; REFERENCES; SECTION 3: REGULATING EMOTION; CHAPTER 9 A MODEL OF COMPASSIONATE RESPONSES TO ANGER EXPRESSION
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A MODEL OF COMPASSIONATE RESPONSES TO ANGER EXPRESSION
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Overview : experiencing and managing emotions in the workplace
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ch. 1. The emotion experiences of employees in a work setting
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ch. 2. A model of psychological wellness for human resource employees in a platinum and steel production environment
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ch. 3. Muted anger in the workplace : changing the 'sound' of employee emotion through social sharing
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ch. 4. A holistic approach to the explanation of organizational behavior : the theory and practice of 'analysis of demand'
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ch. 5. Measuring affect over time : the momentary affect scale
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ch. 6. Emotional responses to the injustice of organizational change : a qualitative study
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ch. 7. The role of cognition and attitude in driving behavior : elaborating on affective events theory
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ch. 8. Affect and employee proactivity : a goal-regulatory perspective
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ch. 9. A model of compassionate responses to anger expression
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ch. 10. Trading in emotions : a closer examination of emotional labor
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ch. 11. The emotion work of police
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ch. 12. Emotion regulation strategies among customer service employees : a motivational approach
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ch. 13. Organizational emotional intelligence : theoretical foundations and practical implications
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ch. 14. We are all mad in Wonderland : an organizational culture framework for emotions and emotional intelligence research
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Electronic reproduction; Available via World Wide Web
,
Systemvoraussetzungen: Acrobat Reader.
Additional Edition:
ISBN 9781780526768
Additional Edition:
ISBN 9781780526768
Additional Edition:
Druckausg. Experiencing and managing emotions in the workplace Bingley [u.a.] : Emerald, 2012 ISBN 9781780526768
Additional Edition:
ISBN 1780526768
Language:
English
Subjects:
Psychology
Keywords:
Konferenzschrift
URL:
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