In:
ACM Transactions on Computer-Human Interaction, Association for Computing Machinery (ACM), Vol. 21, No. 5 ( 2014-11-21), p. 1-26
Abstract:
Emergencies are characterized by high complexity and unpredictability. In order to assess and manage them successfully, improvisation work and informal communication, even beyond local and organizational boundaries, is needed. Such informal practices can facilitate ad hoc participation of units in situation assessment, but this may lack overall situation awareness. This article presents a study on how emergent “collaboration needs” in current work of response teams located on-site and in the control center could be supported by mobile geo-collaboration systems. First, we present the results of an empirical study about informal work and mobile collaboration practices of emergency services. Then we describe the concept of a mobile geo-collaboration system that addresses the aspects detected in the empirical study and that was implemented as an Android application using web sockets, a technology enabling full-duplex ad hoc communication. Finally, we outline the findings of its evaluation in practice and its implications.
Type of Medium:
Online Resource
ISSN:
1073-0516
,
1557-7325
Language:
English
Publisher:
Association for Computing Machinery (ACM)
Publication Date:
2014
detail.hit.zdb_id:
2006332-5
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