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Cover -- Title -- Copyright -- Dedication -- Contents -- List of tables -- About the authors -- Preface -- Acknowledgments -- Unit I Health care today -- 1 The complexity of health care -- Overview -- U.S. health care -- Health care industry -- Health care services -- Challenges facing health care systems -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- 2 The Patient Protection and Affordable Care Act -- Overview -- National Health Expenditure -- Health care reform -- Implementation of the PPACA -- Legal challenges to the Act -- Supreme Court modifications -- State coverage -- Minimum essential coverage -- Costs of premiums and implementation -- Medicaid expansion -- Advantages and disadvantages of the PPACA -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- 3 Legal and ethical aspects of health care -- Overview -- Law -- Classifications of law -- Tort liability -- Respondeat superior -- Contract law -- Professional liability and medical malpractice -- Provider's rights and responsibilities -- Privacy law and HIPAA -- Ethics and health care -- Professional ethics -- Patient's rights and responsibilities -- Biomedical concerns -- Special considerations -- End-of-life issues -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- Unit II Financial management -- 4 Health care financing and payment for services -- Overview -- Reimbursement for health care services -- Government-funded health care -- Privately funded health care -- Insurance and managed care -- Direct payments from patients -- Comparisons of U.S. health care with other countries -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- 5 Customer service -- Overview -- Quality of care -- Dimensions of quality -- Quality assurance -- Quality improvement
Quality improvement organizations -- Customer satisfaction -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- Unit III Professionals and professional practice -- 6 Careers in the health care profession -- Overview -- Therapeutic divisions of the health care system -- Diagnostic divisions of the health care system -- Health care management -- Health care education -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- 7 Professionalism in health care -- Overview -- Professionalism -- Professional behavior -- Stress management -- Personal health -- Personal hygiene -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- Unit IV Patient populations -- 8 Health care for special populations -- Overview -- Children -- Women -- Ethnic minorities -- Elderly -- People with disabilities -- HIV and AIDS -- Chronically ill -- Homeless -- Uninsured -- Illegal immigrants -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- 9 Introduction to global health issues -- Overview -- Concepts of global health -- Concepts of public health and community-based care -- Smallpox eradication -- The effects of disease on life expectancy -- Risk factors for disease -- Ethical and human rights concerns -- Universal health coverage -- Culture and health -- Nutrition and global health -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- 10 Global health: communicable and non-communicable diseases -- Overview -- Communicable diseases -- Non-communicable diseases -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- 11 Emergencies -- Overview -- Emergency and urgent care -- Triage -- Natural and man-made disasters -- Health care during natural disasters -- Emergency procedures -- Case study
Chapter highlights -- Summary -- Review questions -- Bibliography -- Unit V Safety in the workplace -- 12 Infection control -- Overview -- Classification of microorganisms -- Infectious disease process -- Chain of infection -- Hand hygiene -- Microorganism control -- Personal protective equipment -- Antiseptics, disinfectants, and sterilization -- Surgical asepsis -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- 13 Occupational Safety and Health Administration (OSHA) standards -- Overview -- OSHA Bloodborne Pathogens Standard -- Components of the OSHA Standard -- OSHA Hazard Communication -- Fire safety and emergency plan -- Chemical hazards and safety -- Physical safety -- Latex allergy -- Ergonomics -- Radiation hazards -- Workplace violence -- Employee responsibilities -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- Unit VI Communication in the health care profession -- 14 The communication process -- Overview -- Maslow's hierarchy of human needs -- Steps of the communication process -- Types of communication -- Improving your communication skills -- Therapeutic communication -- Interprofessional communication -- Methods of communication -- Barriers to communication -- Written communication -- Defense mechanisms -- Dealing with conflict -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- 15 Computers and technology in health care -- Overview -- Types of computer -- Computers in health care -- Computer security -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- 16 Record-keeping -- Overview -- Contents of the medical record -- Types of medical records -- Electronic health records -- Personal health records -- Medical documentation -- HIPAA and the medical record -- Case study -- Chapter highlights
Summary -- Review questions -- Bibliography -- Unit VII Predictions for health care in the United States -- 17 Research and advancements in health care -- Overview -- Types of research -- Research ethics and conflicts of interest -- Patient satisfaction -- Future challenges -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- 18 The future of health care -- Overview -- Essentials of reform -- Clinical advancements -- Increasing ambulatory, outpatient, and home care -- Predictions for long-term care -- Increasing populations -- Increasing obesity -- Case study -- Chapter highlights -- Summary -- Review questions -- Bibliography -- Appendices -- Appendix A: A chemical safety data sheet -- Appendix B: HIPAA complaint form -- Appendix C: Glossary -- Index
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