Progressive Trends in Knowledge and System-Based Science for Service Innovation

Progressive Trends in Knowledge and System-Based Science for Service Innovation

Michitaka Kosaka, Kunio Shirahada

Copyright: © 2014 |Pages: 511

ISBN13: 9781466646636|ISBN10: 1466646632|EISBN13: 9781466646643

DOI: 10.4018/978-1-4666-4663-6

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MLA

Kosaka, Michitaka, and Kunio Shirahada, editors. Progressive Trends in Knowledge and System-Based Science for Service Innovation. IGI Global, 2014. https://doi.org/10.4018/978-1-4666-4663-6

APA

Kosaka, M. & Shirahada, K. (Eds.). (2014). Progressive Trends in Knowledge and System-Based Science for Service Innovation. IGI Global. https://doi.org/10.4018/978-1-4666-4663-6

Chicago

Kosaka, Michitaka, and Kunio Shirahada, eds. Progressive Trends in Knowledge and System-Based Science for Service Innovation. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-4663-6

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Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving internet technologies and information environments, system science and knowledge science seem to be an effective tool for service innovation in the 21st century.

Progressive Trends in Knowledge and System-Based Science for Service Innovation illustrates new approaches to service innovation and new methodologies from the knowledge science and system science perspectives. Practitioners and researchers interested in knowing more about practical theories and successful examples in service science will find this book to be a vital asset to their studies.

Table of Contents

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Front Materials

Title Page

Copyright Page

Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) Book Series

Foreword

Preface

Chapters

New Approaches and Concepts for Service Science

Chapter 1

New Trends in Service Science and Education for Service Innovation (pages 1-21)

Michitaka Kosaka, Kunio Shirahada

Service science is a new trans-disciplinary science and technology in the 21st century. In this chapter, firstly, new definitions of service and new directions for service are described for innovations in various industries. Service...

Chapter 2

A Concept of a Service Field and its Applications to Create Service Value (pages 22-43)

Michitaka Kosaka, Jing Wang, Weiwei Han, Qi Zhang

A new concept of a service field for creating service values is proposed. This concept is analogous to the field theory in physics and corresponds to the “value in use” concept in Service Dominant Logic (SDL). First, the service...

Chapter 3

Modeling of Service Value Creation based on Multidisciplinary Framework (pages 44-67)

Kotaro Nakamura

Service value is successfully created when customers enjoy the benefits of services provided through the service system. Such service value creation requires a multidisciplinary approach such as finding challenging ways of doing this...

Chapter 4

The Dynamics of Knowledge Co-Creation in Service Encounters: A Practice-Theoretical Approach (pages 68-88)

Mario Giraldo

The service encounter has been a central topic of discussion and examination in service research. Most recently, service scientists have widely recognized knowledge as a vital foundation of competitive advantage being concerned with...

Chapter 5

Service Sustainability: A Tripartite Value Co-Creation Perspective (pages 89-99)

Kunio Shirahada, Raymond P. Fisk

The main topic of this chapter is service sustainability. Currently, the modern economy has huge planet-wide sustainability issues. The authors focus on the sustainability of service and propose the perspective of a tripartite value...

Technologies Related to Knowledge Science and System Science for Service Innovation

Chapter 6

Transdisciplinary Science and Technology and Service Systems (pages 101-127)

Motohisa Funabashi

Systems engineering has a long history with myriads of successful accomplishments. Systems thinking and engineering methodologies are reviewed in this chapter and are reorganized for service systems engineering. The effectiveness and...

Chapter 7

Big Data and Service Science (pages 128-144)

Tu-Bao Ho, Siriwon Taewijit, Quang-Bach Ho, Hieu-Chi Dam

Big data is about handling huge and/or complex datasets that conventional technologies cannot handle or handle well. Big data is currently receiving tremendous attention from both industry and academia as there is much more data...

Chapter 8

Biological Data for Understanding Customer Experiences (pages 145-161)

Kunio Shirahada, Atsushi Maki, Michitaka Kosaka

In this chapter, the authors introduce the biological data-based marketing system to understand customer experiences. In a service economy, understanding customers, including how they feel and experience through service, is important...

Chapter 9

Research on Discrete Service Process Optimization (pages 162-190)

Jing Wang, Chengcheng Luo

The discrete service process is a new concept that contains a series of related events in chronological order. During the service process, customers experience a series of service encounters and each event may contribute to the...

Chapter 10

Evidential Reasoning-Based Evaluation of Services (pages 191-204)

Van Nam Huynh, Minh Chau Doan, Michitaka Kosaka, Yoshiteru Nakamori

Evaluation of services plays an important role in the pre-negotiation process for negotiations over services between autonomous agents. Typically, the service evaluation problem can be regarded as multi-attribute decision making...

Chapter 11

Dynamic Service Matchmaking Model and Algorithm (pages 205-219)

Haixia Pan, Jing Wang, Michitaka Kosaka

In the service industry, individual customer service requirements are different from the market demands. The requirements determined by the market demand are called static requirements, and those determined by individual customers in...

Chapter 12

The Design of Service Systems Architecture for Building Smart Public Infrastructures (pages 220-235)

Katsumi Kawano

This chapter shows a systems technologies framework to lead the approach to design information service system architecture standing on the systems concept. It also presents application examples for building smart public...

Servitization in the Manufacturing Industry

Chapter 13

Trends and Issues in Service Business Innovations in Japanese Manufacturing Industry (pages 237-257)

Tadao Sumi, Taiichiro Kitatani

Trends and issues in service business innovation in the Japanese manufacturing industry are discussed in this chapter. The manufacturing industry in Japan is rapidly changing to not only supply products but also provide solutions to...

Chapter 14

Knowledge Transfer in Product-Based Service Design (pages 258-272)

Naoshi Uchihira

Recently, manufacturing companies have been moving into product-based service businesses in addition to providing the products themselves. It is not easy for engineers in manufacturing companies to create new service businesses. In...

Chapter 15

An Analysis of Knowledge Space Concept and Recursive Approach for Servitizing in Manufacturing Industries (pages 273-291)

H. M. Belal, Kunio Shirahada, Michitaka Kosaka

This chapter proposes a knowledge space concept and a recursive approach to servitizing in the manufacturing industry. Manufacturing companies need to move up the value chain and compete on the basis of value delivered rather than on...

Chapter 16

A Value Co-Creation Model for Energy-Saving Service Business Using Inverters (pages 292-306)

Michitaka Kosaka, Takashi Yabutani, Qi Zhang

This chapter proposes a value co-creation model for the energy saving service business using inverters. The proposed model considers the effectiveness of the service business approach to reducing energy using inverters, where risk...

New Approaches for Service Innovation in the Information Industry

Chapter 17

Service Innovation in Information Business (pages 308-324)

Youji Kohda

This chapter discusses the structural shift toward service industry that has been occurring in the information business industry in Japan. Fujitsu is one of the major information business companies in Japan, and its “Field...

Chapter 18

Value Creation in Information Business based on the Service Field (pages 325-346)

Michitaka Kosaka, Haruko Nagaoka, Minh Chau Doan

A new value creation approach to the information business is proposed based on the service field concept. The characteristic of value creation is situation dependent and similar to “value in use” in Service Dominant Logic (SDL)....

Chapter 19

Achieving Objective Values for Customers in Enterprise IT Solution Services: A New Concept – Methodological Universe for the Services Environment (MUSE) and “Design Office” (pages 347-366)

Yukiko Nishioka, Michitaka Kosaka

In this chapter, the authors discuss real business cases of IT solution services in the information industry. The concepts of two “service values” are introduced (i.e., “objective value” and “functional value,” which should be...

Chapter 20

Service-Oriented Organizational Management System for an Information Systems Business (pages 367-379)

Shoji Konno

Recently, the globalization of information system business has expanded all over the world. In order to enhance the service quality of the business, the authors examine adopting the “value in use” concept to a traditional...

Chapter 21

Consideration of Service Design for Internet Service Businesses (pages 380-398)

Akira Kondo

This chapter proposes a service design process and value co-creation model in Internet information service. Based on a service design survey and current main service design theories and methods, a value co-creation model of Internet...

Medical Service Science

Chapter 22

Medical Practical Knowledge Circulation Based on Purpose-Oriented Service Modeling (pages 400-424)

Taisuke Ogawa, Mitsuru Ikeda, Muneou Suzuki, Kenji Araki

This chapter presents a method of obtaining practical medical knowledge toward supporting on-the-job training that is related to the quality of medical service implementations or service-providing activities from medical experts in...

Chapter 23

A Self-Management Service Framework to Support Chronic Disease Patients' Self-Management (pages 425-450)

Thepchai Supnithi, Marut Buranarach, Nattanun Thatphithakkul, Boonek Junsirimongkol, Suwaree Wongrochananan, Nittayawan Kulnawan, Wiroj Jiamjarasrangsi

Chronic diseases and conditions, such as diabetes, heart disease, hypertension, etc., are major public health problems worldwide. Self-management is an essential process for improving care of patients with chronic diseases. This...

Back Materials

Compilation of References

About the Contributors

Index

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