De Gruyter Handbook of Organizational Conflict Management

Published by De Gruyter 2022

De Gruyter Handbook of Organizational Conflict Management

Edited by: LaVena Wilkin and Yashwant Pathak

In the series De Gruyter Handbooks in Business, Economics and Finance

https://doi.org/10.1515/9783110746365

Overview
Contents

About this book

The De Gruyter Handbook of Organizational Conflict Management offers insightful contributions covering a myriad of conflict management topics ranging from fundamental issues, such as emotional intelligence and cultural differences, to cutting-edge themes such as political conflicts and mindfulness training. Renowned conflict management scholars and leading practitioners have contributed chapters to this handbook based on their research and their practical experience in the field of confl ict management. Many of the authors have influenced the topic of conflict management as it has become both a fi eld of academic study in universities and a necessary leadership skill.

The handbook is organized in four sections. The first section covers interpersonal conflict management and focuses on perceptions, conflict styles, emotional intelligence, psychological safety, and change. The second section includes ethnic and cultural issues in organizational conflict management, such as microaggressions, ethnicity and religion, and political conflicts. The third section offers methods for managing organizational conflicts, including mediation, negotiation, ombudspersons, and conflict coaching. This section also offers guidance on developing an organizational conflict management system and discusses HR’s role in managing conflicts. The fourth section introduces chapters on special topics in conflict management, such as workplace bullying, gender issues, birth order personality, human connections, and forgiveness.

This handbook is an essential reference for scholars and practitioners. It offers organizational leaders insights into the causes and solutions to organizational conflict management. In addition, it is an excellent textbook for undergraduate and graduate courses in organizational conflict management.

Offers theories, insights and solutions that can be taught in academia.
Provides practical guidance for leaders and managers who must manage conflicts constructively.
Emphasizes ways to address conflicts before they spiral to the grievance level.

Author / Editor information

Dr. LaVena Wilkin is the Director of the Ph.D. and Graduate Management programs at Sullivan University, Kentucky, USA. Before joining Sullivan University in 2013, she spent twenty six years in the construction industry, and three of those years she co-owned a commercial masonry sub-contracting company. After selling the construction company in 2001, she came to work full-time at Sullivan serving as the Associate Director of the Evening and Weekend Division. She was also the Dean of the College of Business for Sullivan University for three years and the Dean of Conflict Management programs for five years. Dr. Wilkin has facilitated workshops on conflict styles, workplace bullying, forgiveness, emotional intelligence, organizational conflict, conflict and change, employee engagement, dealing with difficult people, and the P.E.A.C.E. © Model of Conflict Management. She is also co-editor of a bookentitled Organizational Conflicts: Challenges and Solutions. She contributed a chapter in the book, The Mediation Handbook: Theory, Research and Practice. Her co-edited book, From Discord to Harmony: Making Your Workplace Hum, was published in March 2020. Finally, she is the Editor for the Journal of Conflict Management, a scholarly journal that publishes research in many of the multidisciplinary areas of managing conflicts.

Dr. Yashwant Pathak completed his education M.S., Ph.D. in Pharmaceutical Technology from India and EMBA and MS Conflict Management from Sullivan University, Kentucky, USA. He is Associate Dean for Faculty Affairs at the newly launched College of Pharmacy, University of South Florida, Tampa, Florida. With extensive experience in academia and industry, he has over 150 publications including research papers, abstracts, chapters and reviews, 7 books on Nanotechnology and drug delivery systems, 6 books on Nutraceuticals and several books in cultural studies. His areas of research include drug delivery systems, nanotechnology applications in pharmacy and Nutraceuticals. He has travelled extensively over 80 countries and is actively involved with many Pharmacy colleges in different countries.

Topics

Frontmatter Publicly Available Download PDF	I
Contents Publicly Available Download PDF	V
Contributors Publicly Available Download PDF	IX
Acknowledgements Publicly Available Download PDF	XXVII
Preface Publicly Available Download PDF	XXIX
Section 1: Interpersonal Conflict Management
Chapter 1 Shining a Light on Organizational Conflict LaVena Wilkin Requires Authentication Unlicensed Licensed Download PDF	1
Chapter 2 Emotional Intelligence in Workplace Negotiations Christopher T. H. Miners and Laura Rees Requires Authentication Unlicensed Licensed Download PDF	11
Chapter 3 Psychological Safety: Creating a Healthy Conflict Culture Sandore Zehr Requires Authentication Unlicensed Licensed Download PDF	27
Chapter 4 Thomas-Kilmann Instrument (TKI) and the Kilmann Organizational Conflict Instrument (KOCI) Ralph H Kilmann Requires Authentication Unlicensed Licensed Download PDF	39
Chapter 5 Mindfulness Training in Organizational Settings: An Empirical Look at the Research Ekaterina Denkova, Costanza Alessio, Jordan Barry, Anthony P. Zanesco, Scott L. Rogers, Katsiaryna Matusevich and Amishi P. Jha Requires Authentication Unlicensed Licensed Download PDF	57
Section 2: Organizational Conflict Management
Chapter 6 Understanding Culture to Resolve Conflict: An Introduction of the ADVANCE Through Conflict™ Model Creighlynn D. Thoele Requires Authentication Unlicensed Licensed Download PDF	69
Chapter 7 Utilization of Frames and Reframing for Organizational Leadership and Conflict Management Effectiveness Neil H. Katz and Michael A. Wahlgren Requires Authentication Unlicensed Licensed Download PDF	103
Chapter 8 10 Separations in Conflict Resolution Kenneth Cloke and Joan S. Goldsmith Requires Authentication Unlicensed Licensed Download PDF	113
Chapter 9 Collaborative Practices in Organizations: Managing Conflict and Leading Constructive Change Robin Cooper and Terry Morrow Nelson Requires Authentication Unlicensed Licensed Download PDF	123
Chapter 10 Shifting the Focus from Stand-Alone Dispute Systems Design Elements to Creating Self-Correcting and Fluid Organizations Brian Polkinghorn and Brittany Foutz Requires Authentication Unlicensed Licensed Download PDF	133
Chapter 11 Stereotypes, Bias and Microaggressions in Organizational Conflict Management (OCM) Kuryakin C. Rucker Requires Authentication Unlicensed Licensed Download PDF	149
Section 3: Intercultural, International, and Ethic Conflict Management
Chapter 12 Managing Workplace Conflicts: Considerations of Ethnicity and Religion Charity Butcher and Maia Carter Hallward Requires Authentication Unlicensed Licensed Download PDF	161
Chapter 13 Hindu Philosophy and the Resolution of the Roots of Conflict: Adi Shankaracharya’s ‘Nirvana Shatakam’ Yashwant Pathak Requires Authentication Unlicensed Licensed Download PDF	173
Chapter 14 Political Conflicts in the Workplace: What are Their Effects, and Can They be Avoided? Alisa V. Moldavanova and Frederic S. Pearson Requires Authentication Unlicensed Licensed Download PDF	185
Section 4: Methods for Managing Organizational Conflicts
Chapter 15 Detecting Deception in Negotiation: From Natural Observation to Strategic Provocation Jack Nasher and Leigh Thompson Requires Authentication Unlicensed Licensed Download PDF	199
Chapter 16 The HearT of Mediation Barbara Sunderland Manousso Requires Authentication Unlicensed Licensed Download PDF	217
Chapter 17 Managing Organizational Conflicts Through Innovation, Creativity, and Inclusion: Implementing a Conflict System of Shared Leadership Alexia Georgakopoulos, Barb Allen and Eileen Petzold-Bradley Requires Authentication Unlicensed Licensed Download PDF	233
Chapter 18 Coaching and Organisational Development: Lessons and Themes from 360 Degree Feedback Hyacinth Guy Requires Authentication Unlicensed Licensed Download PDF	249
Chapter 19 Functions and Benefits of an Organizational Ombuds Neil H Katz, Neal J. Powless and Gayle Hardison Requires Authentication Unlicensed Licensed Download PDF	269
Chapter 20 Managing Workplace Conflict: The Role of Human Resources as “Organizational Toxin Handlers” Teresa A. Daniel Requires Authentication Unlicensed Licensed Download PDF	281
Section 5: Special Topics in Organizational Conflict Management
Chapter 21 Workplace Bullying: Not Just Another Conflict Loraleigh Keashly and Leah P. Hollis Requires Authentication Unlicensed Licensed Download PDF	289
Chapter 22 Women and Organizational Conflict Management: Promoting Human Rights and Challenging Gender Bias Jessica Senehi and Michele Lemonius Requires Authentication Unlicensed Licensed Download PDF	309
Chapter 23 Making the Invisible Visible: Uncovering the Mystery of Personality Conflicts at Work Pavel Mischenko, Neil H. Katz and Gayle Hardison Requires Authentication Unlicensed Licensed Download PDF	317
Chapter 24 Organizational Conflict Management: Driving Innovation and Organizational Success Through Leadership Management and Human Connection Haleh Karimi Requires Authentication Unlicensed Licensed Download PDF	329
Chapter 25 Create a Space to Forgive: Letting Go of Blame and Anger Can Move Us from Victim to Survivor LaVena Wilkin Requires Authentication Unlicensed Licensed Download PDF	339
List of Figures Requires Authentication Unlicensed Licensed Download PDF	347
List of Tables Requires Authentication Unlicensed Licensed Download PDF	349
Index Requires Authentication Unlicensed Licensed Download PDF	351

(Deutsch)

Language: English
Publisher: De Gruyter
Audience: Scholars, postgraduate students and practitioners interested in orgainzational conflict management.
Pages
- Front matter: 30
- Main content: 357
Illustrations
- Illustrations: 29
- Tables: 3
Keywords: Organizational conflict management; Workplace conflict; Corporate governance; Management; Organizational behavior.

eBook

Published: September 6, 2022
ISBN: 9783110746365

Hardcover

Published: September 6, 2022
ISBN: 9783110746013

Paperback

Planned Publication: June 17, 2024
ISBN: 9783111529226