Stephen Robbins, Robert Wolter

Supervision Today!

Global Edition


8. Auflage
Erscheinungsjahr: 2015
Print-ISBN: 978-1-292-09678-0
E-ISBN: 978-1-292-09679-7
Seiten: 1320
Sprache: Englisch

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Zusammenfassung

Appropriate for Supervision, Supervision Management, and Intro to Management, Fundamental Management Skills for the Contemporary Workplace.

Known as one of the most effective books on management, Supervision Today helps students build an understanding of supervising through real-life concepts, examples, and practice. It’s lively, conversational tone and full-color design engages students and helps capture the reality and excitement of the supervisor’s job. Using a “student-friendly” approach, Supervision Today covers the essential and traditional elements of managing others with a strong focus on applied and practical skills. The 8th Edition continues to be rich in instructional aids and experiential opportunities. Concentrating on the evolving roles supervisors must embrace in the current work environment, Supervision Today includes new information on employee engagement; sustainability; technological advances; work, life, and family balance; workplace diversity; supervising global teams; and more. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

Inhaltsverzeichnis

  • Cover
    1
    -
    1
  • Title Page
    2
    -
    2
  • Copyright Page
    3
    -
    3
  • Brief Contents
    4
    -
    4
  • Contents
    5
    -
    17
  • Preface
    18
    -
    23
  • +
    Part 1 Defining Supervision and Supervisory Challenges
    24
    -
    81
    • +
      Chapter 1 Supervision Fundamentals
      24
      -
      24
      • Key Concepts
        25
        -
        25
      • Chapter Outcomes and Learning Objectives
        26
        -
        26
      • Responding to a Supervisory Dilemma
        27
        -
        26
      • +
        Organizations and Their Levels
        27
        -
        28
        • What Common Characteristics Do All Organizations Have?
          28
          -
          27
        • What Are the Organizational Levels?
          28
          -
          28
      • +
        The Management Process
        29
        -
        30
        • What Is Management?
          29
          -
          29
        • What Are the Four Management Functions?
          30
          -
          30
        • Do Management Functions Differ by Organizational Levels?
          31
          -
          30
      • +
        Changing Expectations of Supervisors
        31
        -
        33
        • What Roles Do Supervisors Play?
          31
          -
          31
        • Comprehension Check 1-1
          32
          -
          31
        • Are Supervisors More Important in Today’s Organizations?
          32
          -
          32
        • Is Sustainability Important to a Supervisor?
          33
          -
          33
        • Does a Supervisor Need to Be a Coach?
          34
          -
          34
      • +
        Transition from Employee to Supervisor
        34
        -
        36
        • Where Do Supervisors Come From?
          35
          -
          34
        • Is the Transition to Supervisor Difficult?
          35
          -
          36
        • Do You Really Want to Be a Supervisor?
          37
          -
          37
      • +
        Supervisory Competencies
        37
        -
        41
        • Something to Think about (and promote class discussion) Becoming a Supervisor
          38
          -
          37
        • What Is Technical Competence?
          38
          -
          38
        • News Flash! The Supervisor’s Role in Modern Organizations
          39
          -
          39
        • How Do Interpersonal Competencies Help?
          40
          -
          39
        • What Is Conceptual Competence?
          40
          -
          39
        • Why Must One Have Political Competence?
          40
          -
          40
        • How Do Competencies Shift by Managerial Level?
          41
          -
          41
      • +
        From Concepts to Skills
        42
        -
        43
        • What Is a Skill?
          42
          -
          41
        • What Else Is Critical for Me to Know about Supervising?
          42
          -
          42
        • Comprehension Check 1-2
          43
          -
          43
      • +
        Enhancing Understanding
        44
        -
        45
        • Summary
          44
          -
          43
        • Comprehension: Review and Discussion Questions
          44
          -
          44
        • Key Concept Crossword
          45
          -
          45
      • +
        Developing Your Supervisory Skills
        45
        -
        45
        • Getting to Know Yourself
          46
          -
          45
        • Building a Team
          46
          -
          45
        • Mentoring Others
          46
          -
          46
        • Communicating Effectively
          47
          -
          46
        • Thinking Critically
          47
          -
          51
    • +
      Chapter 2 Supervision Challenges
      48
      -
      48
      • Key Concepts
        49
        -
        49
      • Chapter Outcomes and Learning Objectives
        50
        -
        50
      • Responding to a Supervisory Dilemma
        51
        -
        51
      • +
        Global Competitiveness
        52
        -
        53
        • Is There Such a Thing as “Buy American”?
          52
          -
          52
        • How Does Globalization Affect Supervisors?
          53
          -
          52
        • Something to Think about (and promote class discussion) Who Owns What?
          53
          -
          54
      • +
        Technology Enhancements
        54
        -
        56
        • News Flash! The Cultural Variables
          55
          -
          55
        • What Is Technology?
          56
          -
          56
        • How Does Technology Change the Supervisor’s Job?
          57
          -
          56
      • +
        E-Business at Work
        57
        -
        60
        • What Is an E-Business?
          57
          -
          57
        • What Changes Can Supervisors Expect from E-Business?
          58
          -
          60
        • Comprehension Check 2-1
          61
          -
          60
      • +
        Working in a Diverse Organization
        61
        -
        63
        • What Is Workforce Diversity?
          61
          -
          61
        • How Does Diversity Affect Supervisors?
          62
          -
          64
      • +
        Changing How Business Operates
        64
        -
        68
        • Why Are Organizations Doing More with Less?
          65
          -
          64
        • Why the Emphasis on Continuous-Improvement Programs?
          65
          -
          65
        • How Does Work Process Engineering Differ from Continuous Improvement?
          66
          -
          66
        • What Are the Supervisory Implications of Downsizing, Contingent Workforces, Continuous-Improvement Programs, and Work Process Engineering?
          67
          -
          70
      • Thriving on Chaos
        69
        -
        69
      • From Chaos to Crisis
        70
        -
        69
      • +
        The Good and Profitable Organization
        70
        -
        74
        • What Is a Socially Responsible Organization?
          71
          -
          71
        • How Do We Act Responsibly?
          72
          -
          71
        • What Is Ethics?
          72
          -
          73
        • Comprehension Check 2-2
          74
          -
          74
      • +
        Enhancing Understanding
        75
        -
        77
        • Summary
          75
          -
          75
        • Comprehension: Review and Discussion Questions
          76
          -
          76
        • Key Concept Crossword
          77
          -
          77
      • +
        Developing Your Supervisory Skills
        77
        -
        77
        • Getting to Know Yourself
          78
          -
          77
        • Building a Team
          78
          -
          77
        • Guidelines for Acting Ethically
          78
          -
          78
        • Communicating Effectively
          79
          -
          78
        • Thinking Critically
          78
          -
          81
  • +
    Part 2 Planning, Organizing, Staffing, Controlling, and Decision Making
    82
    -
    229
    • +
      Chapter 3 Planning and Goal Setting
      82
      -
      82
      • Key Concepts
        83
        -
        83
      • Chapter Outcomes and Learning Objectives
        84
        -
        84
      • Responding to a Supervisory Dilemma
        85
        -
        85
      • What Is Formal Planning?
        86
        -
        85
      • +
        Productivity
        86
        -
        88
        • What Is Productivity?
          86
          -
          86
        • News Flash! The Downsides of Planning
          87
          -
          87
        • Why Is Productivity Important to the United States?
          88
          -
          88
      • +
        Planning and Level in the Organization
        89
        -
        91
        • What Is the Breadth of Planning?
          89
          -
          88
        • How Do Planning Time Frames Differ?
          89
          -
          89
        • How Are Plans and Supervisory Levels Linked?
          90
          -
          89
        • Can Continuous-Improvement Programs Be a Help in Planning?
          90
          -
          91
      • +
        Key Planning Guides
        92
        -
        98
        • What Are Standing Plans?
          92
          -
          92
        • What Are Single-Use Plans?
          93
          -
          93
        • Comprehension Check 3-1
          94
          -
          97
        • Something to Think about (and promote class discussion) From the Past to the Present
          98
          -
          98
      • +
        Goal Setting
        99
        -
        100
        • How Were Goals Set in Years Past?
          99
          -
          98
        • What Is the Key to Making Goal Setting Effective?
          99
          -
          99
        • Why Might Goal Setting Work for You?
          100
          -
          99
        • Self-Fulfilling Prophecy for Your Followers
          100
          -
          100
        • Balanced Scorecard: The Natural Evolution of Goal Setting?
          101
          -
          101
      • +
        A Special Case of Planning: The Entrepreneurial Supervisor
        101
        -
        102
        • What Is Entrepreneurship?
          102
          -
          101
        • Do Entrepreneurs Possess Similar Characteristics?
          102
          -
          103
      • How Do Entrepreneurs Recruit and Retain Employees?
        103
        -
        103
      • +
        What Supervisory Issues Are Faced by Entrepreneurs?
        104
        -
        105
        • How Do Entrepreneurs Compare with Traditional Supervisors?
          104
          -
          104
        • Comprehension Check 3-2
          105
          -
          105
      • +
        Enhancing Understanding
        106
        -
        107
        • Summary
          106
          -
          105
        • Comprehension: Review and Discussion Questions
          106
          -
          106
        • Key Concept Crossword
          107
          -
          107
      • +
        Developing Your Supervisory Skills
        107
        -
        107
        • Getting to Know Yourself
          108
          -
          107
        • Building a Team
          108
          -
          107
        • Setting Goals
          108
          -
          108
        • Communicating Effectively
          109
          -
          108
        • Thinking Critically
          109
          -
          114
    • +
      Chapter 4 Organizing
      110
      -
      110
      • Key Concepts
        111
        -
        111
      • Chapter Outcomes and Learning Objectives
        112
        -
        112
      • Responding to a Supervisory Dilemma
        113
        -
        114
      • What Is Organizing?
        115
        -
        114
      • +
        Basic Organizing Concepts
        115
        -
        124
        • What Is Work Specialization?
          115
          -
          115
        • What Is the Span of Control?
          116
          -
          116
        • Something to Think about (and promote class discussion) Return to Yesteryear
          117
          -
          117
        • What Is the Chain of Command?
          118
          -
          118
        • What Is Authority?
          119
          -
          118
        • News Flash! Obeying Authority
          119
          -
          120
        • Where Are Decisions Made?
          121
          -
          121
        • What Are the Five Ways to Departmentalize?
          122
          -
          123
        • Comprehension Check 4-1
          124
          -
          125
      • From Departmentalization to Structure
        125
        -
        124
      • +
        A Simple Structure
        125
        -
        130
        • The Functional Structure
          126
          -
          125
        • The Divisional Structure
          126
          -
          125
        • Matrix Structure
          126
          -
          126
        • Project Structure
          127
          -
          127
        • Team-Based Structure
          128
          -
          127
        • The Boundaryless Organization
          128
          -
          129
        • The Learning Organization
          130
          -
          130
      • +
        Organizing Your Employees
        131
        -
        131
        • How Do You Identify the Tasks to Be Done?
          131
          -
          130
        • What Is the Purpose of Job Descriptions?
          131
          -
          132
      • +
        Empowering Others through Delegation
        132
        -
        134
        • What Is Delegation?
          133
          -
          132
        • Isn’t Delegation Abdication?
          133
          -
          133
        • Comprehension Check 4-2
          134
          -
          134
      • +
        Enhancing Understanding
        135
        -
        136
        • Summary
          135
          -
          134
        • Comprehension: Review and Discussion Questions
          135
          -
          135
        • Key Concept Crossword
          136
          -
          136
      • +
        Developing Your Supervisory Skills
        136
        -
        136
        • Getting to Know Yourself
          137
          -
          136
        • Building a Team
          137
          -
          136
        • Delegating
          137
          -
          137
        • Communicating Effectively
          138
          -
          138
        • Thinking Critically
          139
          -
          146
    • +
      Chapter 5 Staffing and Recruiting
      140
      -
      140
      • Key Concepts
        141
        -
        141
      • Chapter Outcomes and Learning Objectives
        142
        -
        142
      • Responding to a Supervisory Dilemma
        143
        -
        143
      • The Human Resource Management Process
        144
        -
        144
      • +
        The Legal Environment of HRM
        145
        -
        147
        • Something to Think about (and promote class discussion) Is It Safe?
          147
          -
          147
      • +
        Employment Planning
        148
        -
        147
        • How Does a Supervisor Conduct an Employee Assessment?
          148
          -
          147
        • How Are Future Employee Needs Determined?
          148
          -
          147
      • +
        Recruitment and Selection
        148
        -
        155
        • Where Do Supervisors Look to Recruit Candidates?
          148
          -
          149
        • How Does a Supervisor Handle Layoffs?
          150
          -
          150
        • Is There a Basic Premise to Selecting Job Candidates?
          151
          -
          151
        • How Effective Are Tests and Interviews as Selection Devices?
          152
          -
          153
        • News Flash! The Realistic Job Preview
          154
          -
          153
        • Preparation for the Interview
          154
          -
          154
        • Interview Questions You Shouldn’t Ask
          155
          -
          154
        • Interview Questions You Should Ask
          155
          -
          155
        • Comprehension Check 5-1
          156
          -
          155
      • +
        Orientation, Training, and Development
        156
        -
        158
        • How Do You Introduce New Hires to the Organization?
          156
          -
          156
        • What Is Employee Training?
          157
          -
          158
      • Performance Appraisals
        159
        -
        158
      • +
        Compensation and Benefits
        159
        -
        159
        • How Are Pay Levels Determined?
          159
          -
          159
        • Why Do Organizations Offer Employee Benefits?
          160
          -
          159
      • +
        Current Issues in Human Resource Management
        160
        -
        164
        • Workforce Diversity
          160
          -
          159
        • The Workplace: Reasonable Grounds for Romance?
          160
          -
          160
        • What Is Sexual Harassment?
          161
          -
          162
        • How Do “Survivors” Respond to Layoffs?
          163
          -
          163
        • Comprehension Check 5-2
          164
          -
          164
      • +
        Enhancing Understanding
        165
        -
        166
        • Summary
          165
          -
          164
        • Comprehension: Review and Discussion Questions
          165
          -
          165
        • Key Concept Crossword
          166
          -
          166
      • +
        Developing Your Supervisory Skills
        166
        -
        166
        • Getting to Know Yourself
          167
          -
          166
        • Building a Team
          167
          -
          167
        • Interviewing
          168
          -
          167
        • Communicating Effectively
          168
          -
          168
        • Thinking Critically
          169
          -
          174
    • +
      Chapter 6 Controlling
      170
      -
      170
      • Key Concepts
        171
        -
        171
      • Chapter Outcomes and Learning Objectives
        172
        -
        172
      • Responding to a Supervisory Dilemma
        173
        -
        173
      • +
        The Control Process
        174
        -
        178
        • How Do You Measure Actual Performance?
          175
          -
          175
        • How Do You Compare Results with Standards?
          176
          -
          177
        • When Should Corrective Action Be Taken?
          178
          -
          178
      • +
        Types of Controls
        179
        -
        180
        • What Is Preventive Control?
          179
          -
          179
        • When Are Concurrent Controls Used?
          180
          -
          179
        • What Is Corrective Control?
          180
          -
          180
      • +
        The Focus of Control
        181
        -
        189
        • What Costs Should You Control?
          181
          -
          181
        • News Flash! On the Rocks
          182
          -
          182
        • Comprehension Check 6-1
          183
          -
          183
        • Why Pay Attention to Inventories?
          184
          -
          184
        • What Is Value Chain Management?
          185
          -
          185
        • Why the Focus on Quality?
          186
          -
          186
        • What Are the Characteristics of Effective Controls?
          187
          -
          187
        • Can Controls Create Problems?
          188
          -
          190
      • +
        Contemporary Control Issues
        190
        -
        194
        • Is Employee Theft Increasing?
          191
          -
          190
        • Something to Think about (and promote class discussion) Out with E-Mail
          191
          -
          191
        • What Is the Sarbanes–oxley Act?
          192
          -
          192
        • Do Controls Need to Be Adjusted for Cultural Differences?
          193
          -
          193
        • Comprehension Check 6-2
          194
          -
          194
      • +
        Enhancing Understanding
        195
        -
        196
        • Summary
          195
          -
          194
        • Comprehension: Review and Discussion Questions
          195
          -
          195
        • Key Concept Crossword
          196
          -
          196
      • +
        Developing Your Supervisory Skills
        196
        -
        196
        • Getting to Know Yourself
          197
          -
          196
        • Building a Team
          197
          -
          196
        • Establishing Budgets
          197
          -
          197
        • Communicating Effectively
          198
          -
          197
        • Thinking Critically
          198
          -
          203
    • +
      Chapter 7 Problem Analysis and Decision Making
      200
      -
      200
      • Key Concepts
        201
        -
        201
      • Chapter Outcomes and Learning Objectives
        202
        -
        202
      • Responding to a Supervisory Dilemma
        203
        -
        203
      • +
        The Decision-Making Process
        204
        -
        206
        • How Do You Identify the Problem?
          204
          -
          204
        • How Do You Collect Relevant Information?
          205
          -
          204
        • How Do You Develop Alternatives?
          205
          -
          204
        • How Do You Evaluate Each Alternative?
          205
          -
          205
        • How Do You Select the Best Alternative?
          206
          -
          206
        • How Do You Implement the Decision?
          207
          -
          206
        • How Do You Follow Up and Evaluate?
          207
          -
          206
      • +
        Decision Tools
        207
        -
        208
        • What Are the Conditions of Decision Making?
          207
          -
          207
        • What Is the Expected Value Analysis?
          208
          -
          207
        • How Are Decision Trees Useful?
          208
          -
          208
        • What Is Marginal Analysis?
          209
          -
          208
      • +
        Decision-Making Styles
        209
        -
        211
        • What Are the Four Decision-Making Styles?
          209
          -
          209
        • What’s the Point of These Four Decision-Making Styles?
          210
          -
          209
        • What Common Errors Are Committed in the Decision-Making Process?
          210
          -
          211
        • Comprehension Check 7-1
          212
          -
          212
      • +
        Problems Versus Decisions
        212
        -
        213
        • News Flash! Global Decision Making
          213
          -
          212
        • How Do Problems Differ?
          213
          -
          212
        • What Is the Difference between Programmed and Nonprogrammed Decisions?
          213
          -
          213
      • +
        Group Decision Making
        214
        -
        217
        • What Are the Advantages of Group Decisions?
          214
          -
          214
        • Are There Disadvantages to Group Decision Making?
          215
          -
          215
        • Is There a Guide for When to Use Group Decision Making?
          216
          -
          215
        • How Can You Improve Group Decision Making?
          216
          -
          216
        • Something to Think about (and promote class discussion) The Value of Diversity in Decision Making
          217
          -
          219
      • Design Thinking In Decision Making
        218
        -
        217
      • Big Data In Decision Making
        218
        -
        218
      • +
        Ethics in Decision Making
        219
        -
        222
        • What Are Common Rationalizations?
          220
          -
          219
        • What Are the Three Views on Ethics?
          220
          -
          220
        • Is There a Guide to Acting Ethically?
          221
          -
          221
        • Comprehension Check 7-2
          222
          -
          222
      • +
        Enhancing Understanding
        223
        -
        224
        • Summary
          223
          -
          222
        • Comprehension: Review and Discussion Questions
          223
          -
          223
        • Key Concept Crossword
          224
          -
          224
      • +
        Developing Your Supervisory Skills
        224
        -
        224
        • Getting to Know Yourself
          225
          -
          224
        • Building a Team
          225
          -
          225
        • Becoming More Creative
          226
          -
          225
        • Communicating Effectively
          226
          -
          226
        • Thinking Critically
          226
          -
          229
  • +
    Part 3 Motivating, Leading, Communicating, and Developing
    230
    -
    341
    • +
      Chapter 8 Motivating Followers
      230
      -
      230
      • Key Concepts
        231
        -
        231
      • Chapter Outcomes and Learning Objectives
        232
        -
        232
      • Responding to a Supervisory Dilemma
        233
        -
        233
      • What Is Motivation?
        234
        -
        234
      • +
        Understanding Individual Differences
        235
        -
        235
        • Can Personality Measures Predict Practical Work-Related Behaviors?
          235
          -
          235
        • Do You Need to Develop Your Emotional Intelligence to Improve Your Supervision Skills?
          236
          -
          235
      • +
        The Early Theories of Motivation
        236
        -
        239
        • How Do You Focus on Needs?
          236
          -
          236
        • Do Supervisors Focus on the Nature of People?
          237
          -
          237
        • What Effect Does the Organization Have on Motivation?
          238
          -
          238
        • Comprehension Check 8-1
          239
          -
          239
      • +
        Contemporary Theories of Motivation
        240
        -
        241
        • What Is a Focus on Achievement?
          240
          -
          240
        • How Important Is Equity?
          241
          -
          242
      • +
        Do Employees Really Get What They Expect?
        242
        -
        244
        • Something to Think about (and promote class discussion) Motivated to Do What?
          243
          -
          243
        • How Do You Create an Atmosphere in Which Employees Really Want to Work?
          244
          -
          246
      • Designing Motivating Jobs
        245
        -
        246
      • +
        Motivation Challenges for Today’s Supervisors
        247
        -
        254
        • What Is the Key to Motivating a Diverse Workforce?
          247
          -
          247
        • Should Employees Be Paid for Performance or Time on the Job?
          248
          -
          248
        • How Can Supervisors Motivate Minimum-Wage Employees?
          249
          -
          249
        • How Are Contingent Workers Motivated?
          250
          -
          249
        • What’s Different in Motivating Professional and Technical Employees?
          250
          -
          250
        • What Can a Supervisor Do to Improve Employees’ Work–Life Balance?
          251
          -
          251
        • News Flash! Maintaining Motivation on the Shoe Leather Express
          252
          -
          252
        • How Can Managers Use Employee Recognition Programs?
          253
          -
          253
        • How Can Employee Stock Ownership Plans Affect Motivation?
          254
          -
          253
        • Comprehension Check 8-2
          254
          -
          254
      • +
        Enhancing Understanding
        255
        -
        256
        • Summary
          255
          -
          254
        • Comprehension: Review and Discussion Questions
          255
          -
          255
        • Key Concept Crossword
          256
          -
          256
      • +
        Developing Your Supervisory Skills
        256
        -
        256
        • Getting to Know Yourself
          257
          -
          256
        • Building a Team
          257
          -
          256
        • Designing Jobs That Motivate
          257
          -
          257
        • Communicating Effectively
          258
          -
          258
        • Thinking Critically
          259
          -
          263
    • +
      Chapter 9 Leading Followers
      260
      -
      260
      • Key Concepts
        261
        -
        261
      • Chapter Outcomes and Learning Objectives
        262
        -
        262
      • Responding to a Supervisory Dilemma
        263
        -
        263
      • Understanding Leadership
        264
        -
        263
      • +
        Are Leaders Born or Made?
        264
        -
        268
        • What Are the Traits of Successful Leaders?
          264
          -
          264
        • What Is This Thing Called Charisma?
          265
          -
          266
        • What Is Visionary Leadership?
          267
          -
          267
        • Comprehension Check 9-1
          268
          -
          268
      • +
        How Do You Become a Leader?
        269
        -
        270
        • Why Does a Leader Need Technical Skills?
          269
          -
          268
        • How Do Conceptual Skills Affect Your Leadership?
          269
          -
          268
        • How Do Networking Skills Make You a Better Leader?
          269
          -
          269
        • What Role Do Human Relations Skills Play in Effective Leadership?
          270
          -
          270
        • Something to Think about (and promote class discussion) Growing Leaders
          271
          -
          271
      • +
        Leadership Behaviors and Styles
        271
        -
        272
        • What Is Task-centered Behavior?
          272
          -
          272
        • What Are People-Centered Behaviors?
          273
          -
          272
        • What Behavior Should You Exhibit?
          273
          -
          274
      • +
        Effective Leadership
        273
        -
        274
        • News Flash! National Culture Could Affect Your Leadership Style
          275
          -
          274
      • +
        Contemporary Leadership Roles
        275
        -
        277
        • Do Credibility and Trust Really Matter?
          275
          -
          275
        • Why Are Credibility and Trust Important?
          276
          -
          276
        • What If You Play Favorites?
          277
          -
          276
        • How Can You Lead Through Empowerment?
          277
          -
          277
        • Why Should Supervisors Engage Their Employees?
          278
          -
          277
      • +
        Leadership Issues Today
        278
        -
        281
        • What Are Transactional and Transformational Leaders?
          278
          -
          278
        • What Is Team Leadership?
          279
          -
          279
        • What Is E-Leadership?
          280
          -
          279
        • Is Leadership Always Relevant?
          280
          -
          280
        • Comprehension Check 9-2
          281
          -
          281
      • +
        Enhancing Understanding
        282
        -
        283
        • Summary
          282
          -
          281
        • Comprehension: Review and Discussion Questions
          282
          -
          282
        • Key Concept Crossword
          283
          -
          283
      • +
        Developing Your Supervisory Skills
        283
        -
        283
        • Getting to Know Yourself
          284
          -
          283
        • Building a Team
          284
          -
          283
        • Mentoring Others
          284
          -
          284
        • Communicating Effectively
          285
          -
          284
        • Thinking Critically
          285
          -
          292
    • +
      Chapter 10 Communicating Effectively
      286
      -
      286
      • Key Concepts
        287
        -
        287
      • Chapter Outcomes and Learning Objectives
        288
        -
        288
      • Responding to a Supervisory Dilemma
        289
        -
        290
      • What Is Communication?
        291
        -
        290
      • The Communication Process
        291
        -
        291
      • +
        Methods of Communication
        292
        -
        293
        • How Do You Communicate Orally?
          293
          -
          292
        • Why Do You Use Written Communication?
          293
          -
          292
        • Something to Think about (and promote class discussion) Do Women and Men Communicate Differently?
          293
          -
          293
        • Is Electronic Communication More Efficient?
          294
          -
          294
      • +
        What Issues Are Created by Instant Messaging and Text Messaging?
        294
        -
        296
        • How Does Nonverbal Communication Affect Your Communication?
          295
          -
          295
        • What Is the Grapevine?
          296
          -
          296
      • +
        Barriers to Effective Communication
        297
        -
        304
        • How Does Language Affect Communication?
          297
          -
          297
        • What Did You Say?
          298
          -
          297
        • Did You Get My Message?
          298
          -
          297
        • Do You See What I See?
          298
          -
          297
        • What Do Roles Have to Do with Communication?
          298
          -
          298
        • Comprehension Check 10-1
          299
          -
          299
        • Is There a Preferred Information Medium?
          300
          -
          300
        • How Does Honesty Affect Communication?
          301
          -
          300
        • How Can You Improve Your Communication Effectiveness?
          301
          -
          301
        • News Flash! Twitter . . . Social Benefit or Social Disaster?
          302
          -
          304
      • +
        A Special Communication Skill: Active Listening
        305
        -
        308
        • The Importance of Feedback Skills
          305
          -
          305
        • What’s the Difference between Positive Feedback and Feedback for Improvement?
          306
          -
          305
        • How Do You Give Effective Feedback?
          306
          -
          307
        • Comprehension Check 10-2
          308
          -
          308
      • +
        Enhancing Understanding
        309
        -
        310
        • Summary
          309
          -
          308
        • Comprehension: Review and Discussion Questions
          309
          -
          309
        • Key Concept Crossword
          310
          -
          310
      • +
        Developing Your Supervisory Skills
        310
        -
        310
        • Getting to Know Yourself
          311
          -
          310
        • Building a Team
          311
          -
          311
        • Active Listening
          312
          -
          312
        • Communicating Effectively
          313
          -
          312
        • Thinking Critically
          313
          -
          318
    • +
      Chapter 11 Developing Groups
      314
      -
      314
      • Key Concepts
        315
        -
        315
      • Chapter Outcomes and Learning Objectives
        316
        -
        316
      • Responding to a Supervisory Dilemma
        317
        -
        317
      • What Is a Group?
        318
        -
        317
      • Why Do People Join Groups?
        318
        -
        318
      • +
        Understanding Informal Workgroups
        319
        -
        322
        • What Are Norms and How Do They Affect Work Behavior?
          319
          -
          319
        • News Flash! Solomon Asch and Group Conformity
          320
          -
          320
        • Are Cohesive Groups More Effective?
          321
          -
          320
        • What Is an Emergent Leader?
          321
          -
          321
        • How Can Informal Groups Be Helpful?
          322
          -
          321
        • Are There Ways to Influence the Informal Workgroup?
          322
          -
          321
        • Comprehension Check 11-1
          322
          -
          323
      • +
        The Increasing Use of Teams
        323
        -
        328
        • What Are the Different Types of Work Teams?
          324
          -
          323
        • Turning Groups into Teams
          324
          -
          324
        • The Five-Stage Model of Group Development
          325
          -
          326
        • A Model of Development for Deadline-Driven Ad Hoc Groups
          327
          -
          327
        • How Do You Build Effective Teams?
          328
          -
          328
      • +
        Team Challenges for Supervisors
        329
        -
        331
        • What Obstacles Exist in Creating Effective Teams?
          329
          -
          329
        • Something to Think about (and to promote class discussion) Fast Times!
          330
          -
          330
        • How Can Team Obstacles Be Overcome?
          331
          -
          331
      • +
        Contemporary Team Issues
        332
        -
        335
        • Why Are Teams Central to Continuous-improvement Programs?
          332
          -
          332
        • How Does Workforce Diversity Affect Teams?
          333
          -
          332
        • What Challenges Exist When Supervising Global Teams?
          333
          -
          333
        • When Are Teams Not the Answer?
          334
          -
          334
        • Comprehension Check 11-2
          335
          -
          335
      • +
        Enhancing Understanding
        336
        -
        337
        • Summary
          336
          -
          335
        • Comprehension: Review and Discussion Questions
          336
          -
          336
        • Key Concept Crossword
          337
          -
          337
      • +
        Developing Your Supervisory Skills
        337
        -
        337
        • Getting to Know Yourself
          338
          -
          337
        • Building a Team
          338
          -
          338
        • Developing Your Coaching Skills
          339
          -
          338
        • Communicating Effectively
          339
          -
          338
        • Thinking Critically
          338
          -
          341
  • +
    Part 4 Appraisal, Safety, Negotiation, Change, and Labor Relations
    342
    -
    479
    • +
      Chapter 12 Performance Appraisal
      342
      -
      346
      • Key Concepts
        343
        -
        343
      • Chapter Outcomes and Learning Objectives
        344
        -
        344
      • Responding to a Supervisory Dilemma
        345
        -
        346
      • +
        The Purpose of Employee Performance Appraisals
        347
        -
        351
        • When Should Appraisals Occur?
          347
          -
          347
        • What Is Your Role in Performance Appraisals?
          348
          -
          350
        • What Are the Legal Issues in Performance Appraisals?
          351
          -
          350
        • Are There Appropriate Criteria for Appraising Performance?
          351
          -
          351
        • How Do You Gather Performance Data?
          352
          -
          351
      • +
        Performance Appraisal Methods
        352
        -
        356
        • What Are the Absolute-Standards Measurements?
          352
          -
          354
        • How Do You Use Relative Standards?
          355
          -
          355
        • Comprehension Check 12-1
          356
          -
          356
        • Objectives
          357
          -
          357
      • Potential Problems in Performance Appraisals
        357
        -
        356
      • +
        What Is Leniency Error?
        357
        -
        364
        • How Do Halo Errors Affect Appraisals?
          358
          -
          357
        • What Is Similarity Error?
          358
          -
          357
        • What Is Recency Error?
          358
          -
          357
        • Something to Think about (and promote class discussion) Evaluating Students
          358
          -
          358
        • How Does Central Tendency Error Affect Appraisals?
          359
          -
          358
        • Are You Inclined to Use Inflationary Pressures?
          359
          -
          358
        • How Can You Overcome the Hurdles?
          359
          -
          361
        • Responding to Performance Problems
          362
          -
          361
        • News Flash! Performance Appraisals in Contemporary Organizations
          362
          -
          362
        • What Do You Need to Know about Counseling Employees?
          363
          -
          362
        • Is Your Action Ethical?
          363
          -
          363
        • Comprehension Check 12-2
          364
          -
          364
      • +
        Enhancing Understanding
        365
        -
        366
        • Summary
          365
          -
          364
        • Comprehension: Review and Discussion Questions
          365
          -
          365
        • Key Concept Crossword
          366
          -
          366
      • +
        Developing Your Supervisory Skills
        367
        -
        370
        • Getting to Know Yourself
          367
          -
          366
        • Building a Team
          367
          -
          366
        • Conducting a Performance Evaluation
          367
          -
          367
        • Communicating Effectively
          368
          -
          368
        • Thinking Critically
          368
          -
          370
    • +
      Chapter 13 Workplace Health and Safety
      370
      -
      374
      • Key Concepts
        371
        -
        371
      • Chapter Outcomes and Learning Objectives
        372
        -
        372
      • Responding to a Supervisory Dilemma
        373
        -
        374
      • +
        The Occupational Safety and Health Act
        375
        -
        380
        • What Are the OSHA Enforcement Priorities?
          375
          -
          375
        • How Does a Supervisor Keep OSHA Records?
          376
          -
          377
        • What Are the OSHA Punitive Actions?
          378
          -
          378
        • Does OSHA Work?
          379
          -
          380
        • Comprehension Check 13-1
          381
          -
          380
      • +
        Job Safety Programs
        381
        -
        382
        • What Causes Work-Related Accidents?
          381
          -
          381
        • How Can Accidents Be Prevented?
          382
          -
          381
        • How Do Supervisors Ensure Job Safety?
          382
          -
          382
        • News Flash! Causes of Workplace Violence
          383
          -
          385
      • A Special Case of Safety: Workplace Violence
        383
        -
        384
      • +
        Maintaining a Healthy Work Environment
        385
        -
        387
        • How Do You Create a Smoke-Free Environment?
          386
          -
          385
        • Something to Think about (and promote class discussion) Save Lives, Save Money: Make Your Business Smoke-Free
          386
          -
          386
        • What Are Repetitive Stress Injuries?
          387
          -
          387
      • +
        Stress
        388
        -
        388
        • Are There Common Causes of Stress?
          388
          -
          387
        • What Are the Symptoms of Stress?
          388
          -
          388
        • How Can Stress Be Reduced?
          389
          -
          389
      • +
        Helping the Whole Employee
        389
        -
        391
        • Where Did EAPs Come from?
          390
          -
          389
        • Why Provide Wellness Programs?
          390
          -
          390
        • Comprehension Check 13-2
          391
          -
          391
      • +
        Enhancing Understanding
        392
        -
        393
        • Summary
          392
          -
          391
        • Comprehension: Review and Discussion Questions
          392
          -
          392
        • Key Concept Crossword
          393
          -
          393
      • +
        Developing Your Supervisory Skills
        394
        -
        398
        • Getting to Know Yourself
          394
          -
          393
        • Building a Team
          394
          -
          394
        • Developing Safety Skills
          395
          -
          395
        • Communicating Effectively
          396
          -
          395
        • Thinking Critically
          395
          -
          398
    • +
      Chapter 14 Conflict, Politics, Discipline, and Negotiation
      398
      -
      401
      • Key Concepts
        399
        -
        399
      • Chapter Outcomes and Learning Objectives
        400
        -
        400
      • Responding to a Supervisory Dilemma
        401
        -
        401
      • +
        What Is Conflict?
        402
        -
        407
        • Is All Conflict Bad?
          402
          -
          402
        • Where Do Conflicts Come From?
          403
          -
          402
        • How Do You Manage Conflict?
          403
          -
          402
        • What Resolution Techniques Can You Use?
          403
          -
          404
        • Which Conflicts Do You Handle?
          405
          -
          404
        • How Do You Choose the Appropriate Resolution Technique?
          405
          -
          405
        • How Do You Stimulate Conflict?
          406
          -
          406
        • How Cautiously Should You Proceed in Stimulating Conflict?
          407
          -
          407
        • Comprehension Check 14-1
          408
          -
          407
      • +
        Understanding Organizational Politics
        408
        -
        411
        • What Is Politics?
          408
          -
          408
        • Why Does Politics Exist in Organizations?
          409
          -
          409
        • Can You Play Politics and Still Be Ethical?
          410
          -
          409
        • How Do You Know When You Should Play Politics?
          410
          -
          410
        • News Flash! Status in Organizations
          411
          -
          412
      • +
        The Disciplinary Process
        412
        -
        417
        • What Types of Discipline Problems Might You Face?
          413
          -
          413
        • Is Discipline Always the Solution?
          414
          -
          413
        • Basic Tenets of Discipline
          414
          -
          413
        • How Do You Lay the Groundwork for Discipline?
          414
          -
          415
        • How Do You Make Discipline Progressive?
          416
          -
          416
        • What Factors Should You Consider in Discipline?
          417
          -
          416
        • What about the Law?
          417
          -
          417
      • +
        Negotiation
        418
        -
        422
        • How Do Bargaining Strategies Differ?
          418
          -
          419
        • How Do You Develop Effective Negotiation Skills?
          420
          -
          420
        • Something to Think about (and promote class discussion) Hand Me a Towel
          421
          -
          421
        • Comprehension Check 14-2
          422
          -
          422
      • +
        Enhancing Understanding
        423
        -
        424
        • Summary
          423
          -
          422
        • Comprehension: Review and Discussion Questions
          423
          -
          423
        • Key Concept Crossword
          424
          -
          424
      • +
        Developing Your Supervisory Skills
        425
        -
        430
        • Getting to Know Yourself
          425
          -
          424
        • Building a Team
          425
          -
          425
        • Six Steps to Resolve Conflict
          426
          -
          426
        • Disciplining an Employee
          427
          -
          427
        • Communicating Effectively
          428
          -
          428
        • Thinking Critically
          428
          -
          430
    • +
      Chapter 15 Change Management
      430
      -
      433
      • Key Concepts
        431
        -
        431
      • Chapter Outcomes and Learning Objectives
        432
        -
        432
      • +
        Responding to a Supervisory Dilemma
        433
        -
        434
        • News Flash! EA Sports
          434
          -
          434
      • +
        The Forces for Change
        435
        -
        435
        • What Are the External Forces Creating a Need for Change?
          435
          -
          434
        • What Are the Internal Forces Creating a Need for Change?
          435
          -
          435
        • How Can Supervisors Serve as Change Agents?
          436
          -
          436
      • +
        Two Views of the Change Process
        436
        -
        441
        • What Is the Traditional View of Change?
          437
          -
          436
        • What Is the Contemporary View of Change?
          437
          -
          437
        • Will You Face a World of Constant and Chaotic Change?
          438
          -
          437
        • Why Do People Resist Change?
          438
          -
          438
        • How Can You Overcome Resistance to Change?
          439
          -
          439
        • Something to Think about (and promote class discussion) Robot Doc
          440
          -
          440
        • Comprehension Check 15-1
          441
          -
          441
      • +
        Stimulating Innovation
        442
        -
        445
        • How Are Creativity and Innovation Related?
          442
          -
          442
        • What Is Involved in Innovation?
          443
          -
          442
        • How Can a Supervisor Foster Innovation?
          443
          -
          444
        • Comprehension Check 15-2
          445
          -
          445
      • +
        Enhancing Understanding
        446
        -
        447
        • Summary
          446
          -
          445
        • Comprehension: Review and Discussion Questions
          446
          -
          446
        • Key Concept Crossword
          447
          -
          447
      • +
        Developing Your Supervisory Skills
        448
        -
        450
        • Getting to Know Yourself
          448
          -
          447
        • Building a Team
          448
          -
          447
        • Innovation in the Workplace
          448
          -
          448
        • Communicating Effectively
          449
          -
          448
        • Thinking Critically
          448
          -
          450
    • +
      Chapter 16 Supervision and Labor
      450
      -
      454
      • Key Concepts
        451
        -
        451
      • Chapter Outcomes and Learning Objectives
        452
        -
        452
      • Responding to a Supervisory Dilemma
        453
        -
        452
      • +
        What Is Labor Relations?
        453
        -
        456
        • Why Do Employees Join Unions?
          455
          -
          456
      • +
        Labor Legislation
        457
        -
        459
        • The Wagner Act
          457
          -
          457
        • The Taft-hartley Act
          458
          -
          457
        • Other Laws Affecting Labor–management Relations
          458
          -
          458
        • Comprehension Check 16-1
          459
          -
          460
      • +
        How Are Employees Unionized?
        460
        -
        461
        • News Flash! When the Union Arrives
          461
          -
          461
      • +
        Collective Bargaining
        462
        -
        468
        • What Are the Objective and Scope of Collective Bargaining?
          462
          -
          462
        • What Is the Collective Bargaining Process?
          463
          -
          464
        • What Happens When Agreement Cannot Be Reached?
          465
          -
          466
        • Something to Think about (and promote class discussion) Can Boeing Shift the Work?
          467
          -
          467
        • Comprehension Check 16-2
          468
          -
          468
      • +
        Enhancing Understanding
        469
        -
        470
        • Summary
          469
          -
          468
        • Comprehension: Review and Discussion Questions
          469
          -
          469
        • Key Concept Crossword
          470
          -
          470
      • +
        Developing Your Supervisory Skills
        471
        -
        473
        • Getting to Know Yourself
          471
          -
          470
        • Building a Team
          471
          -
          471
        • Resolving a Grievance
          472
          -
          471
        • Communicating Effectively
          472
          -
          472
        • Thinking Critically
          472
          -
          473
    • +
      Postscript: Personal Development
      473
      -
      474
      • Introduction
        474
        -
        474
      • +
        What Is a Career?
        475
        -
        475
        • How Do I Make a Career Decision?
          475
          -
          475
        • Can I Increase My Chances for Getting into the Organization?
          476
          -
          475
        • Where Can I Find Jobs Advertised on the Internet?
          475
          -
          475
      • Preparing a Résumé
        476
        -
        476
      • Excelling at the Interview
        477
        -
        477
      • Some Suggestions for Developing a Successful Career
        478
        -
        478
      • A Final Word
        478
        -
        479
  • Answers to Comprehension Checks and Crossword Puzzles
    480
    -
    488
  • Glossary
    489
    -
    499
  • Index
    500
    -
    505

Über die Autoren

Stephen Robbins

Author

Robert Wolter

Author

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