Format:
1 online resource (277 pages)
Edition:
1st ed.
ISBN:
9780367077228
,
9780429666438
Content:
This book provides managers with a simple, jargon-free introduction to the impact digital technology has on the governance of organisations. International in scope, it covers fundamental principles of digital governance such as leadership, capability, accountability for value creation and transparency of reporting, and ethical behaviour
Note:
Cover -- Half Title -- Title Page -- Copyright Page -- Dedication Page -- Contents -- Author biographies -- Chapter 1 Introducing digital governance -- Summary -- A digital governance manifesto -- The scope of digital governance -- The role of the governing body -- About this book -- References -- Chapter 2 Digital governance strategy -- Summary -- A strategy for digital technology -- Agreeing on the current situation -- Developing a vision -- How will we get there? -- A pragmatic approach to digital governance -- Strategic principles -- Achieving good governance -- Strategic governance principles -- Principle 1. Command of the subject -- Principle 2. Accountable officer -- Principle 3. Situational awareness -- Principle 4. Ethics policies and principles -- Ethics and artificial intelligence -- Principle 5. Information management -- Principle 6. Risk management -- Principle 7. Appropriate technology use -- Principle 8. End-to-end customer experience -- Principle 9. Community engagement -- Principle 10. Resilience planning -- Principle 11. Effectiveness and continuous improvement -- Principle 12. Flexibility -- Delivering strategic change -- Chapter 3 Managing rapid change in a digital world -- Summary -- The digital opportunity -- The pace of change -- The problem with technology -- Managing technology -- Managing rapid change -- Getting started -- Watching out for the risks -- Managing technology risks successfully -- Understand your business environment -- Provide active leadership -- Getting digitisation right -- Plan for change -- Promote the right structure -- Avoid short-termism -- First mover disadvantage? -- Take account of people -- Encourage innovation -- Reach for excellence -- Monitor success -- Projects or programmes? -- References -- Chapter 4 Digitising internal operations -- Summary -- Understanding digitisation
,
Making it happen -- Maintaining a focus on digital -- Corporate venturing and start-ups -- Data disclosure and data rooms -- The ten commandments for data rooms -- Due diligence -- Deal provisions -- The deal is done, so now what? -- Cultural evolution -- Technology strategy -- Post-implementation review -- Reference -- Chapter 8 Digital technology in accounting and financial management -- Summary -- The problem -- Better decision making by the board -- The opportunity -- Data and data analysis -- Financial data pre-requisites -- Automation in finance -- Finance process integrity -- Getting it right (and wrong) -- Reference -- Chapter 9 Human resources in a digital age -- Summary -- Recruitment -- Finding the right people -- The "employer brand" -- Treating candidates as customers -- Managing social media reviews -- On-boarding -- Managing workers -- Using data -- Getting emotional at work -- Motivation -- Flexibility over internet use -- Managing email sensibly -- Incentives -- Saying "thank you" -- Privacy -- Health and safety issues -- Off-boarding -- Enhancing the human -- Digital literacy and skills -- Knowledge management -- Digital culture -- References -- Chapter 10 Assuring digital compliance -- Summary -- Why care about compliance? -- Sources of compliance obligations -- Becoming compliant -- Engagement not denial -- Obligation or option: what's reasonable? -- The role of standards -- The standards universe -- Management system standards -- Emerging compliance obligations -- Rationalisation of compliance -- Challenges of digital technology compliance -- Digital technology standards -- Doing what you said you'd do -- Assessments, audits, KPIs and reporting -- Assuring the assurers -- The benefits of assured compliance -- The rise of RegTech -- References -- Chapter 11 Information and cyber security -- Summary -- What is all this fuss about?
,
Resilience: a few definitions -- The scope of resilience -- Foundations for resilience -- Situational awareness and responding to the risks -- Thinking outcomes, not triggers -- Devolved but co-ordinated resilience planning -- Balancing tactical decisions with strategic goals -- A capability to adapt -- Avoid over-dependence -- Resilience challenges -- Testing and rehearsal -- Managing stress -- Importance of effective communications -- Lesson learning and review -- Reference -- Chapter 14 Emerging digital technologies -- Summary -- Big Data -- Using Big Data -- Robotic process automation and autonomous systems -- Artificial intelligence -- Internet of Things -- Wearables -- 3D printing -- Distributed ledgers and blockchain -- Virtual reality and augmented reality -- The mixed reality spectrum -- Implants and brain-computer interfaces -- Is all this just snake oil? -- Moore's Law -- The compounding effect -- Do the analysis and adopt with care -- Digital governance glossary -- Index
,
Technology drivers -- Digitising processes -- Moving to the cloud -- Making the case for process digitisation -- Efficiency and waste reduction -- Efficiency and productivity -- Data and information -- Advantages beyond efficiency and data -- Issues with digitisation -- When not to digitise -- Starting from scratch -- Watching out for the risks -- Managing the digital estate -- Recording the digital estate -- Owning vs renting assets -- References -- Chapter 5 Transforming products and services -- Summary -- Models of digital transformation -- Digitally enhanced products -- Adapting to digital services -- Customisation as the norm -- Personalisation -- Providing information -- Informationalisation -- Being digital -- Sticky ecosystems -- Digitised products -- From atoms to pixels -- Reusing infrastructure -- Reusing data -- Extrapolating data -- New business models -- The sharing economy -- Usage-based pricing -- Limited free services -- New obligations -- Make the customers do the work -- Reference -- Chapter 6 Digital marketing and sales -- Summary -- Understanding consumers -- Digital marketing myth 1. Everything that matters is digital -- Talking to consumers -- Digital marketing myth 2. We can measure how all our channels interact -- Governance of marketing assets -- Online advertising campaigns -- Social media -- Digital marketing myth 3. If you can't measure it, it doesn't matter -- Reputation management -- Making the sale -- Digital marketing myth 4. It's all about sales these days -- Sales technology -- Analytics -- Improving the buying experience -- Pricing -- Digital marketing myth 5. We need to build relationships with our customers -- Finding the right people -- Reference -- Chapter 7 Thinking digital in mergers, acquisitions and venturing -- Summary -- Acquiring services rather than organisations -- Assessing the fit
,
What's in a name? -- Looking at the problem holistically -- Developing a strategy -- Cyber risk management -- Phishing -- Advanced persistent threats -- Ransomware -- Performing careful risk assessment -- Risks in the supply chain -- Layered protection: people, process and technology -- Controls for layered protection -- Efficiency vs security -- Managing assets that you don't control -- Personal software -- Protection through people -- Training and awareness -- Cultural change -- Protection through process -- Standards and best practices -- Operational processes and management systems -- Embedding security with a Secure-by-Design philosophy -- Audits -- Cyber insurance -- Protection through technology -- Role of the board in security -- Having realistic expectations -- How are we doing? -- Working with the Chief Information Security Officer -- CISO and/or DPO? -- Talking to the board about security -- Getting help and contributing to increased professionalism -- Delivering a culture of no regrets... -- References -- Chapter 12 Delivering digital privacy -- Summary -- Privacy: an urgent priority -- Increasing volumes of increasingly intrusive data -- GDPR: new rights and responsibilities -- New privacy rights -- Increased penalties -- Other consequences of privacy breaches -- Privacy authorities -- Privacy compliance -- Processing data -- Personal data -- Surely though, it's all sensitive, right? -- Lawful processing for specific purposes -- Implicit versus de-facto consent -- Privacy: a trade-off between principle and pragmatism -- Subject Access Requests -- Getting it right -- Cultural dilemmas, limitations and exclusions -- Other required processes -- Employers' vicarious liability -- Embedding privacy and minimising risk -- References -- Chapter 13 Think digital resilience -- Summary -- A grandiose name for business continuity?
Additional Edition:
Print version Green, Jeremy Digital Governance Oxford : Taylor & Francis Group,c2019 ISBN 9780367077228
Language:
English
Keywords:
Electronic books
URL:
FULL
((OIS Credentials Required))
Bookmarklink
