Format:
Online-Ressource (xxvii, 522 p)
,
ill
,
24 cm
Edition:
1st ed
Edition:
Online-Ausg. Amsterdam Elsevier Science & Technology 2009 Electronic reproduction; Mode of access: World Wide Web
ISBN:
0080450814
,
9780080450810
Content:
Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners. * Issues related to the acquisition of human capital * Retention of quality employees * The development of human resources * Critical human resource management issues * Human capital strategies aimed at contributing to enterprise sustainability
Content:
Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners. * Issues related to the acquisition of human capital * Retention of quality employees * The development of human resources * Critical human resource management issues * Human capital strategies aimed at contributing to enterprise sustainability
Note:
Includes bibliographical references and index
,
Handbook of Hospitality Human Resources Management; Copyright; Contents; About the authors; Preface; Part One Acquiring human resources; CHAPTER 1 HR in the hospitality industry: strategic frameworks and priorities; CHAPTER2 Job analysis: the basis for all things H.R.; CHAPTER3 Get it right the first time: using job competencies for positive hiring outcomes in the hospitality industry; Part Two Retaining human resources; CHAPTER4 Organizational culture in the casual dining restaurant industry: the impact that culture has on service quality and customers' intentions to return
,
CHAPTER5 Ethical principles and practices in human resources managementCHAPTER6 Human resources management and a service culture; CHAPTER7 Employee relations: a problem-solving approach; CHAPTER8 Human resource management's role in ethics within the hospitality industry; CHAPTER9 Organisational communication in the hospitality industry: critical issues; CHAPTER10 Employee turnover: calculation of turnover rates and costs; CHAPTER11 The role of conflict management in human resource development in the hospitality industry
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CHAPTER12 Work-family conflict and facilitation: implications for hospitality researchersCHAPTER13 The optimal hospitality leader: creating a thriving, self-motivating leadership-followership organizational network; CHAPTER14 The path of least resistance? Choice and constraint in HRM strategy in the UK hotel sector; Part Three Developing human resources; CHAPTER15 Employee orientation and mentoring programs; CHAPTER16 Human capital development: a return on investment perspective; CHAPTER17 Contributing to employee development through training and education
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CHAPTER18 An HR practitioner's view: four actions that HR executives can take to get their services usedPart Four Critical human resource issues; CHAPTER19 Employee management and innovation; CHAPTER20 Development of a sustainable tourism hospitality human resources management module: a template for teaching sustainability across the curriculum; CHAPTER21 Strategic human resources management issues in hospitality and tourism organizations; Index
,
Electronic reproduction; Mode of access: World Wide Web
Additional Edition:
Erscheint auch als Druck-Ausgabe Handbook of Hospitality Human Resources Management
Language:
English
URL:
Volltext
(An electronic book accessible through the World Wide Web; click for information)
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