Format:
Online-Ressource (348 p)
,
ill
,
24 cm
Edition:
Online-Ausg. Amsterdam Elsevier Science & Technology 2009 Electronic reproduction; Mode of access: World Wide Web
ISBN:
1282380591
,
9781282380592
,
9781136408519
,
0750639873
,
0080505104
,
9780750639873
,
9780080505107
Content:
Effective Management of Benchmarking Projects shows you how to apply benchmarking to a variety of projects. Effective Management of Benchmarking Projects equips the project team or manager with all the necessary competence for managing projects effectively. This practical book begins with definitions of 'what to benchmark' and ends with a stimulating real case study where a benchmarking project was conducted by observing all the necessary rules and with total adherence to the various protocols. This book deals with the application of benchmarking. It gives real examples of effective applications from such companies as: Rank Xerox, D2D, American Express, Rover, Texas Instruments. Author is a leading authority on benchmarking Blends theory with practice appealing to both academics and practitioners Includes examples of best practice in a variety of fields eg the public sector, utilities sector, financial services, car after-sale service
Content:
Effective Management of Benchmarking Projects shows you how to apply benchmarking to a variety of projects. Effective Management of Benchmarking Projects equips the project team or manager with all the necessary competence for managing projects effectively. This practical book begins with definitions of 'what to benchmark' and ends with a stimulating real case study where a benchmarking project was conducted by observing all the necessary rules and with total adherence to the various protocols. This book deals with the application of benchmarking. It gives real examples of effective applications from such companies as: Rank Xerox, D2D, American Express, Rover, Texas Instruments. Author is a leading authority on benchmarking Blends theory with practice appealing to both academics and practitioners Includes examples of best practice in a variety of fields eg the public sector, utilities sector, financial services, car after-sale service
Note:
Includes bibliographical references and index
,
Introduction; Rank Xerox: The place where the benchmarking story started; The strategic application of benchmarking for best practice: A prioritization tool; Partner selection; The ethics of benchmarking: How to handle secrecy and sensitive issues; The value of industrial visits; The value of benchmarking awards; The process of benchmarking in practice; The diversity of benchmarking: Examples of best practice; Bringing it all together: Effective project management; Index.
,
Electronic reproduction; Mode of access: World Wide Web
Additional Edition:
ISBN 1282380567
Additional Edition:
Erscheint auch als Druck-Ausgabe Effective management of benchmarking projects
Language:
English
URL:
Volltext
(An electronic book accessible through the World Wide Web; click for information)
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