Format:
Online Ressource (xxxiv, 439 p.)
,
ill.
Edition:
2. Aufl.
Edition:
Online-Ausg. 2011 Electronic reproduction; Mode of access: World Wide Web
ISBN:
0123850177
,
9780123850188
,
9781283281485
Content:
IT in a World of Continuous Improvement -- Architecture Approach -- Patterns for the IT Processes -- Patterns for the IT Lifecycles -- APPENDIX A: Extended Definitions for the IT Architectural -- APPENDIX B: Fundamentals of Computing for the Business -- APPENDIX C: Production and Services -- REFERENCES -- INDEX
Content:
Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management. Lean-oriented process analysis of IT management, carefully distinguished from an IT functional model Field-tested conceptual information model with definitions and usage scenarios, mapped to both the process and system architectures Integrated architecture for IT management systems Synthesizes Enterprise Architecture, IT Service Management, and IT Portfolio Management in a practical way
Note:
Includes bibliographical references and index. - Description based on print version record
,
Machine generated contents note: Part I: The IT Value Chain 1. Introduction: Shoes for the Cobbler's Child 2. Understanding IT Value: it's all about the outcome 3. The IT capabilities Part II: Supporting the IT value chain 4.A supporting data architecture 5. A supporting systems architecture 6. Patterns for IT Enablement 7. Conclusion
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CHAPTER 1 IT in a World of Continuous Improvement CHAPTER 2 Architecture Approach CHAPTER 3 Patterns for the IT Processes CHAPTER 4 Patterns for the IT Lifecycles APPENDIX A Extended Definitions for the IT Architectural APPENDIX B Fundamentals of Computing for the Business APPENDIX C Production and Services REFERENCES INDEX.
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Front Cover; Architecture & Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children; Copyright; Dedication; Table of Contents; List of Figures; List of Tables; Foreword I; Foreword II; Preface; An Architecture for IT Itself; Why, and for whom, this book was written; Reading this book; The Lean house; Structure; Chapter 1, ""IT in a World of Continuous Improvement""; Chapter 2, ""Architecture Approach""; Chapter 3, ""Patterns for the IT Processes""; Chapter 4, ""Patterns for the IT Lifecycles""; Disclaimer; Acknowledgements
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Author BiographyNote on Capitalization; Note on Method; Chapter 1: IT in a World of Continuous Improvement; What Is ""Information Technology""?; What Is an IT Service?; What Is Lean?; Lean as applied systems theory; The Lean concept of flow; Lean cautions; What Is IT Value?; The ""business of IT""?; Double-axis value; What Is Lean IT?; Revisiting the IT/manufacturing analogy; Lean systems development; The many faces of quality in IT management; What is waste in IT?; Current IT trends in a Lean light; The ""TPS House"": A Lean icon applied to IT management; Conclusion; Further Reading
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Chapter 2: Architecture ApproachThe Production of IT Services; IT Value Chains, Streams, and Processes; Process; A value chain framework; IT value chain illustrated; Relationship between primary and supporting processes; From IT Value Chain to IT Value Streams; Entity lifecycles and portfolios; IT Lifecycle Summary Definitions; Value-adding and non-value-adding phases for all value streams; Synchronizing the major value streams; The IT processes; IT Process Summary Definitions; Lifecycle and process wastes; IT value and business process management further reading; The IT Management Functions
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Capability maturity versus Lean value streamsWhat is a function?; What is a process framework?; Capability/function; Cross-functional processes; ""Change Management"" versus ""Complete Change'; Frameworks, frameworks everywhere; ITIL; IT Governance Institute (COBIT and Val-IT); CMMI; Other frameworks and approaches; IT functional framework; IT Function Summary Definitions; The Information Architecture of IT Management; IT metrics: Gateway from process to data; Data management for the business of IT; IT management data governance; The three narratives of enterprise IT; A. Conceptual Data Model
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Intersection EntitiesRole management; Partitioning the data model; Understanding dimensions and facts of IT management; Dimensions; Facts; Networks and trees in IT management data; Unstructured IT management data: Challenge and opportunity!; IT Data Summary Definitions; Making IT real; IT management data further reading; A Supporting Systems Architecture for IT Management; Enterprise Resource Planning (ERP) for IT?; Modeling IT Service Architectures; Analyzing the IT management systems; The IT management systems architecture; Making IT real; Avoid shadow systems
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Final thoughts on IT management systems
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Electronic reproduction; Mode of access: World Wide Web
Additional Edition:
ISBN 0123850185
Additional Edition:
ISBN 9780123850188
Additional Edition:
ISBN 0123850177
Additional Edition:
Erscheint auch als Druck-Ausgabe Architecture and patterns for IT service management, resource planning, and governance
Additional Edition:
Erscheint auch als Druck-Ausgabe Betz, Charles T. Architecture & patterns for IT Amsterdam : Morgan Kaufmann an Imprint of Elsevier, 2011 ISBN 0123850177
Additional Edition:
ISBN 9780123850171
Language:
English
Subjects:
Computer Science
Keywords:
Informationstechnik
;
Supply Chain Management
;
Electronic books
;
Electronic books
;
Electronic books
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