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  • 1
    Online Resource
    Online Resource
    Online Dispute Resolution for Consumers in the European Union (2010)
    [Erscheinungsort nicht ermittelbar] : Taylor & Francis
    Details
    UID:
    gbv_177873362X
    Format: 1 Online-Ressource (266 p.)
    ISBN: 9780203847756
    Series Statement: Routledge Research in Information Technology and E-Commerce Law
    Content: E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model. Introduction 1. Consumer Protection and Access to Justice in the E-Commerce Era: A European Perspective 2. Online Dispute Resolution as a Consumer Redress Strategy 3. Consumer Adjudicative Processes Supported by ICT: Court Processes and Arbitration 4. Online Mediation for Consumers: The Way Forward 5. The Need for a Legal Framework to Develop Consumer ODR in the EU
    Note: English
    Language: English
    URL: kostenfrei
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    Stabi Berlin
    UB Potsdam
  • 2
    Online Resource
    Online Resource
    Online dispute resolution for consumers in the European Union (2011)
    London [u.a.] : Routledge
    Details
    UID:
    b3kat_BV040510905
    Edition: Online-Ausgabe Online-Ressource (XXI, 260 S.)
    ISBN: 9786612781599 , 020384775X , 9780203847756
    Series Statement: Routledge research in IT and E-commerce law
    Note: Includes bibliographical references (p. [233]-254) and index
    Additional Edition: Reproduktion von Cortés, Pablo Online dispute resolution for consumers in the European Union 2011
    Additional Edition: Erscheint auch als Druck-Ausgabe, Hardcover ISBN 0-415-56207-4
    Additional Edition: Erscheint auch als Druck-Ausgabe, Hardcover ISBN 978-0-415-56207-2
    Language: English
    Keywords: Europäische Union ; Electronic Commerce ; Recht ; Schlichtung
    URL: Inhaltsverzeichnis
    URL: Volltext  (kostenfrei)
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    Fulltext
    EUV Frankfurt
    BTU Cottbus
  • 3
    Online Resource
    Online Resource
    Online dispute resolution for consumers in the European Union (2011)
    Abingdon, Oxon : Routledge,
    Details
    UID:
    gbv_1681511797
    Format: 1 online resource (xxi, 260 pages)
    ISBN: 9780203847756 , 9781136943508 , 9781136943454 , 9781136943492
    Series Statement: Routledge research in IT and e-commerce law
    Content: 1. Consumer protection and access to justice in the era of electronic commerce : a European perspective -- 2. Online dispute resolution : an emerging option for consumer redress -- 3. Consumer adjudicative processes supported by technology : court processes and arbitration -- 4. Online mediation for consumers : the way forward -- 5. A legal framework to develop consumer ODR in the EU : a proposal.
    Content: E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model.
    Note: Includes bibliographical references (pages [233]-254) and index
    Additional Edition: ISBN 9780415562072
    Additional Edition: ISBN 9780415813280
    Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 9780415562072
    Language: English
    Keywords: Electronic books
    DOI: 10.4324/9780203847756
    URL: kostenfrei
    URL: kostenfrei
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    Open Access Request
    Stabi Berlin
    MPI Bildungsforschung
  • 4
    E-Resource
    E-Resource
    Online dispute resolution for consumers in the European Union / (2011)
    London :Routledge,
    Details
    UID:
    kobvindex_HPB747913974
    Format: 1 online resource (1 texte électronique).
    ISBN: 020384775X , 9780203847756
    Series Statement: Routledge research in IT and E-commerce law
    Note: Background -- Electronic commerce in the European Union -- The need for online dispute resolution (ODR) -- Setting the tone -- Summary of contents -- Methodology -- Location and contribution of the book in the existing academic debate -- Notes -- 1.Consumer protection and access to justice in the era of electronic commerce: A European perspective -- 1.1.Introduction -- 1.2.Consumer protection policy in the online market -- 1.2.1.The legal definition of consumer -- 1.2.2.Consumer protection -- 1.2.3.Consumer protection in the field of e-commerce -- 1.3.Consumer access to justice: Small claims procedures -- 1.3.1.Introduction -- 1.3.2.Small claims procedure in Ireland -- 1.3.3.Small claims in England and Wales -- 1.3.4.Small claims court in Spain -- 1.3.5.Assessment -- 1.4.Conflict of laws -- 1.4.1.Introduction -- 1.4.2.Choice of law -- 1.4.3.Forum selection -- 1.4.4.Assessment -- 1.5.Enforcement -- 1.5.1.Introduction -- 1.5.2.Judicial enforcement in the EU -- 1.5.3.Administrative enforcement -- 1.5.4.Assessment -- 1.6.Conclusion -- Notes -- 2.Online dispute resolution: An emerging option for consumer redress -- 2.1.Introduction -- 2.2.Definition and growth of ODR -- 2.2.1.Defining ODR -- 2.2.2.A brief history of ODR -- 2.2.3.Advantages and difficulties in using ODR -- 2.2.4.Dispute avoidance -- 2.2.5.Dispute resolution -- 2.2.6.European initiatives promoting the use of consumer ODR -- 2.3.ODR challenges -- 2.3.1.Challenges to ODR -- 2.3.2.Funding -- 2.3.3.Directing disputants to ODR services -- 2.3.4.Fairness and due process -- 2.3.5.Enforcement -- 2.3.6.The role of technology -- 2.4.Conclusion -- Notes -- 3.Consumer adjudicative processes supported by technology: Court processes and arbitration -- 3.1.Introduction -- 3.2.Online judicial processes -- 3.2.1.Domestic disputes: The incorporation of technology into the judicial process -- 3.2.2.Cross-border disputes: European small claims procedure -- 3.3.Online arbitration -- 3.3.1.Introduction -- 3.3.2.Obstacles to the online arbitral process -- 3.3.3.Domestic arbitral procedures: The Spanish Consumer Arbitration Boards -- 3.3.4.The UDRP: An international adjudicative process similar to arbitration -- 3.4.Conclusion -- Notes -- 4.Online mediation for consumers: The way forward -- 4.1.Introduction -- 4.2.From offline mediation to online mediation -- 4.2.1.The difference between online and offline mediation -- 4.2.2.Types of mediation -- 4.2.3.Two ODR examples: SmartSettle and Square Trade -- 4.2.4.Benefits and limitations in using online mediation -- 4.2.5.Appropriate cases for online mediation -- 4.2.6.Building trust in online mediation -- 4.2.7.Dynamics of computer mediated communications -- 4.3.Self-regulation and soft law: Procedural aspects of mediation -- 4.3.1.Flexibility, legal certainty, confidentiality and transparency -- 4.3.2.Independence, fairness and protection of the weaker party -- 4.3.3.The mediator's status -- 4.3.4.Accountability -- 4.4.Regulatory approach in the EU: The Mediation Directive -- 4.4.1.The purpose of regulating mediation in the EU -- 4.4.2.Mandatory mediation -- 4.4.3.Enforcement of settlements -- 4.4.4.Suspension of limitation periods -- 4.5.Regulatory approach at the domestic level, particularly in England and Wales -- 4.5.1.Mediation under national law -- 4.5.2.The approach to mandatory mediation in England and Wales -- 4.5.3.The way forward -- 4.6.Conclusion -- Notes -- 5.A legal framework to develop consumer ODR in the EU: A proposal -- 5.1.Introduction -- 5.2.The need for a regulatory balance in the field of ODR -- 5.2.1.Increasing access to justice through ODR -- 5.2.2.Failed expectations in ODR -- 5.2.3.Creating a balance between regulation and self-regulation -- 5.2.4.Risks of self-regulation -- 5.2.5.The objective of regulating ODR -- 5.2.6.International initiatives -- 5.2.7.Regional regulatory initiatives -- 5.3.Proposal for a regulation in the field of ODR -- 5.3.1.The purpose of regulating ODR at the EU level -- 5.3.2.The need to increase awarencess of ODR -- 5.3.3.Mandatory ODR clauses -- 5.3.4.Procedural legal standards for accredited ODR -- 5.3.5.Enforcement of ODR decisions -- 5.4.Conclusion -- Notes -- Conclusion -- Summary -- Findings -- Tiered ODR systems -- Future dynamics and recommendations for ODR -- Notes.
    Language: English
    Keywords: e-books. ; Livres numériques.
    URL: MyiLibrary
    URL: OAPEN
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  • 5
    Online Resource
    Online Resource
    Online dispute resolution for consumers in the European Union (2010)
    London ; : Routledge,
    Details
    UID:
    almahu_9949369304902882
    Format: xxi, 260 p.
    Edition: Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
    ISBN: 9780203847756 (electronic bk.) , 020384775X (electronic bk.)
    Series Statement: Routledge research in IT and E-commerce law
    Language: English
    Keywords: Electronic books. ; Electronic books.
    URL: Click to View
    URL: Click to View
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    Online Resource
    HU Berlin
  • 6
    Online Resource
    Online Resource
    Online Dispute Resolution for Consumers in the European Union (Open Access). (2010)
    Florence : Routledge
    Details
    UID:
    gbv_1727066650
    Format: 1 online resource (283 pages)
    Edition: 1st ed.
    ISBN: 9780203847756
    Series Statement: Routledge Research in Information Technology and e-Commerce Law Ser
    Content: A PDF version of this book is available for free in open access via www.tandfebooks.com as well as the OAPEN Library platform, www.oapen.org. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 3.0 license and is part of the OAPEN-UK research project. E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model.
    Content: Cover -- Title -- Copyright -- Dedication -- Contents -- Table of cases -- List of ODR providers -- Acknowledgements -- Foreword -- Introduction -- Background -- Electronic commerce in the European Union -- The need for online dispute resolution (ODR) -- Setting the tone -- Summary of contents -- Methodology -- Location and contribution of the book in the existing academic debate -- Notes -- 1 Consumer protection and access to justice in the era of electronic commerce: A European perspective -- 1.1 Introduction -- 1.2 Consumer protection policy in the online market -- 1.2.1 The legal definition of consumer -- 1.2.2 Consumer protection -- 1.2.3 Consumer protection in the field of e-commerce -- 1.3 Consumer access to justice: Small claims procedures -- 1.3.1 Introduction -- 1.3.2 Small claims procedure in Ireland -- 1.3.3 Small claims in England and Wales -- 1.3.4 Small claims court in Spain -- 1.3.5 Assessment -- 1.4 Conflict of laws -- 1.4.1 Introduction -- 1.4.2 Choice of law -- 1.4.3 Forum selection -- 1.4.4 Assessment -- 1.5 Enforcement -- 1.5.1 Introduction -- 1.5.2 Judicial enforcement in the EU -- 1.5.3 Administrative enforcement -- 1.5.4 Assessment -- 1.6 Conclusion -- Notes -- 2 Online dispute resolution: An emerging option for consumer redress -- 2.1 Introduction -- 2.2 Definition and growth of ODR -- 2.2.1 Defining ODR -- 2.2.2 A brief history of ODR -- 2.2.3 Advantages and difficulties in using ODR -- 2.2.4 Dispute avoidance -- 2.2.5 Dispute resolution -- 2.2.6 European initiatives promoting the use of consumer ODR -- 2.3 ODR challenges -- 2.3.1 Challenges to ODR -- 2.3.2 Funding -- 2.3.3 Directing disputants to ODR services -- 2.3.4 Fairness and due process -- 2.3.5 Enforcement -- 2.3.6 The role of technology -- 2.4 Conclusion -- Notes -- 3 Consumer adjudicative processes supported by technology: Court processes and arbitration.
    Note: Description based on publisher supplied metadata and other sources
    Additional Edition: ISBN 9780415562072
    Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 9780415562072
    Language: English
    URL: lizenzpflichtig
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    UB Potsdam
  • 7
    Book
    Book
    Online dispute resolution for consumers in the European Union (2012)
    London : Routledge
    Details
    UID:
    b3kat_BV045348162
    Format: xxi, 260 Seiten
    Edition: First issued in paperback
    ISBN: 978-0-415-81328-0
    Series Statement: Routledge research in IT and E-commerce law
    Note: Includes bibliographical references , Consumer protection and access to justice in the e-commerce era : a European perspective -- Online dispute resolution as a consumer redress strategy -- Consumer adjudicative processes supported by ICT : court processes and arbitration -- Online mediation for consumers : the way forward -- The need for a legal framework to develop consumer ODR in the EU.
    Additional Edition: Erscheint auch als Druck-Ausgabe, Hardcover ISBN 978-0-415-56207-2
    Additional Edition: Erscheint auch als Online-Ausgabe ISBN 978-0-203-84775-6
    Language: English
    Subjects: Law
    RVK:
    PS 3740
    Keywords: Europäische Union ; Electronic Commerce ; Recht ; Schlichtung
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    EUV Frankfurt get availability status
  • 8
    Online Resource
    Online Resource
    Online dispute resolution for consumers in the European Union / (2010)
    Taylor & Francis | Abingdon, Oxon ; : Routledge,
    Details
    UID:
    edocfu_9958118147702883
    Format: 1 online resource (283 p.)
    ISBN: 1-136-94349-8 , 1-136-94350-1 , 1-282-78159-6 , 9786612781599 , 0-203-84775-X
    Series Statement: Routledge research in IT and E-commerce law
    Content: Offers an account of ODR for consumers in the EU context, presenting a comprehensive investigation of the development of ODR for business to consumer disputes within the EU. This book examines the role of both the European legislator with the Mediation Directive and the English judiciary in encouraging the use of mediation.
    Note: Description based upon print version of record. , Book Cover; Title; Copyright; Contents; Table of cases; ODR providers; Acknowledgements; Foreword; Introduction; 1 Consumer protection and access to justice in the era of electronic commerce: A European perspective; 2 Online dispute resolution: An emerging option for consumer redress; 3 Consumer adjudicative processes supported by technology: Court processes and arbitration; 4 Online mediation for consumers: The way forward; 5 A legal framework to develop consumer ODR in the EU: A proposal; Conclusion , Appendix: Proposal for a Regulation establishing an Accreditation Scheme for Online Dispute Resolution ServicesReferences; Index , English
    Additional Edition: ISBN 0-415-81328-X
    Additional Edition: ISBN 0-415-56207-4
    Language: English
    DOI: 10.4324/9780203847756
    Library Location Call Number Volume/Issue/Year Availability
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    Online Resource
    Open Access Request
    FU Berlin
  • 9
    Online Resource
    Online Resource
    Online dispute resolution for consumers in the European Union / (2010)
    Taylor & Francis | Abingdon, Oxon ; : Routledge,
    Details
    UID:
    edoccha_9958118147702883
    Format: 1 online resource (283 p.)
    ISBN: 1-136-94349-8 , 1-136-94350-1 , 1-282-78159-6 , 9786612781599 , 0-203-84775-X
    Series Statement: Routledge research in IT and E-commerce law
    Content: Offers an account of ODR for consumers in the EU context, presenting a comprehensive investigation of the development of ODR for business to consumer disputes within the EU. This book examines the role of both the European legislator with the Mediation Directive and the English judiciary in encouraging the use of mediation.
    Note: Description based upon print version of record. , Book Cover; Title; Copyright; Contents; Table of cases; ODR providers; Acknowledgements; Foreword; Introduction; 1 Consumer protection and access to justice in the era of electronic commerce: A European perspective; 2 Online dispute resolution: An emerging option for consumer redress; 3 Consumer adjudicative processes supported by technology: Court processes and arbitration; 4 Online mediation for consumers: The way forward; 5 A legal framework to develop consumer ODR in the EU: A proposal; Conclusion , Appendix: Proposal for a Regulation establishing an Accreditation Scheme for Online Dispute Resolution ServicesReferences; Index , English
    Additional Edition: ISBN 0-415-81328-X
    Additional Edition: ISBN 0-415-56207-4
    Language: English
    DOI: 10.4324/9780203847756
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    Open Access Request
    Charité
  • 10
    Online Resource
    Online Resource
    Online dispute resolution for consumers in the European Union / (2010)
    Taylor & Francis | Abingdon, Oxon ; : Routledge,
    Details
    UID:
    almahu_9947382360902882
    Format: 1 online resource (283 p.)
    ISBN: 1-136-94349-8 , 1-136-94350-1 , 1-282-78159-6 , 9786612781599 , 0-203-84775-X
    Series Statement: Routledge research in IT and E-commerce law
    Content: Offers an account of ODR for consumers in the EU context, presenting a comprehensive investigation of the development of ODR for business to consumer disputes within the EU. This book examines the role of both the European legislator with the Mediation Directive and the English judiciary in encouraging the use of mediation.
    Note: Description based upon print version of record. , Book Cover; Title; Copyright; Contents; Table of cases; ODR providers; Acknowledgements; Foreword; Introduction; 1 Consumer protection and access to justice in the era of electronic commerce: A European perspective; 2 Online dispute resolution: An emerging option for consumer redress; 3 Consumer adjudicative processes supported by technology: Court processes and arbitration; 4 Online mediation for consumers: The way forward; 5 A legal framework to develop consumer ODR in the EU: A proposal; Conclusion , Appendix: Proposal for a Regulation establishing an Accreditation Scheme for Online Dispute Resolution ServicesReferences; Index , English
    Additional Edition: ISBN 0-415-81328-X
    Additional Edition: ISBN 0-415-56207-4
    Language: English
    DOI: 10.4324/9780203847756
    Library Location Call Number Volume/Issue/Year Availability
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    Open Access Request
    HU Berlin
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