Format:
Online-Ressource (211 p)
,
ill
,
25 cm
Edition:
2nd ed
Edition:
Online-Ausg. Amsterdam Elsevier Science & Technology 2009 Electronic reproduction; Mode of access: World Wide Web
ISBN:
0750642300
,
0080506992
,
9780750642309
,
9780080506999
Content:
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook updated in the light of recent developments such as global distribution systems and the internet greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: Procedural aspects Dealing with people Increasing yield Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses. Examines the role of social and management skills, does not just concentrate on procedural aspects Explains both manual and computerized front office systems Includes realistic exercises using examples from the hotel environment
Content:
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook updated in the light of recent developments such as global distribution systems and the internet greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: Procedural aspects Dealing with people Increasing yield Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses. Examines the role of social and management skills, does not just concentrate on procedural aspects Explains both manual and computerized front office systems Includes realistic exercises using examples from the hotel environment
Note:
Includes index
,
Introduction; Procedural aspectsAdvance bookings; Check-in and related issues; Guest accounting; Dealing with people -- Security -- Hospitality; Social skills; Increasing Yield -- sales; Marketing aspects; Yield management; Groups; management aspects -- Tariffs, Control; Staffing; Equipment; Index.
,
Electronic reproduction; Mode of access: World Wide Web
Additional Edition:
Erscheint auch als Druck-Ausgabe Front office
Language:
English
URL:
Volltext
(An electronic book accessible through the World Wide Web; click for information)
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