UID:
almafu_9958131168002883
Umfang:
1 online resource (458 p.)
Ausgabe:
2nd ed.
ISBN:
1-136-42790-2
,
1-281-01397-8
,
9786611013974
,
1-4294-8397-0
,
0-08-049393-9
Inhalt:
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognize
Anmerkung:
Previous ed.: 1996.
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Front Cover; Assessing Business Excellence; Copyright Page; Contents; Preface; Acknowledgements; Part One: The Case for Business Excellence; 1. Introducing business excellence; 1.1 Introduction; 1.2 Business excellence - the pedigree; 1.3 The core themes of excellence; 1.4 Quality awards and excellence; 1.5 The development of self-assessment; 1.6 An overview of the self-assessment process; 1.7 Achieving organizational excellence; 1.8 The Excellence Maturity Model; 1.9 Summary; 2. The case for business excellence; 2.1 Introduction; 2.2 JUSE Deming Prize winner study
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2.3 General Accounting Office study of Baldrige winners2.4 Philips Taiwan case study; 2.5 Review of Baldrige winners; 2.6 NIST share price performance of Baldrige winners; 2.7 Powell's search for competitive advantage; 2.8 Study on self-assessment using the EFQM Excellence Model® across Europe; 2.9 Survey of Australian and New Zealand organizations; 2.10 The x-Factor report; 2.11 The Model in Practice; 2.12 The effectiveness of business excellence in the automotive industry; 2.13 Use of the EFQM Excellence Model® in UK public sector organizations
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2.14 Financial performance of US award winners2.15 Study of the economic impact of quality awards in the USA; 2.16 Effect of business excellence on organizational performance; 2.17 Impact of stakeholder management social initiative participation on shareholder returns; 2.18 Share price performance considering market and industry effects; 2.19 Study to test the structure of the Baldrige Model; 2.20 Examination of the criterion weightings; 2.21 Summary; Part Two: The Excellence Frameworks; 3. Overview of the national and international quality awards; 3.1 Introduction
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3.2 A summary guide to the excellence models3.3 Comparison of the frameworks; 3.4 The ISO9000:2000; 3.5 Awards listings and contact points; 3.6 Summary; 4. The Malcolm Baldrige National Quality Award; 4.1 Introduction; 4.2 Background to the Baldrige Award; 4.3 The Baldrige Award criteria purpose and goals; 4.4 The criteria's core values and concepts; 4.5 Baldrige Award criteria framework; 4.6 The award process; 4.7 How the Baldrige Award framework has evolved; 4.8 Summary; Appendix 4.1 Baldrige Award winners; Appendix 4.2 Education criteria core values and concepts
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Appendix 4.3 Healthcare criteria core values and conceptsAppendix 4.4 Example of breakdown of categories; Appendix 4.5 Sample feedback report comments; Appendix 4.6 Examination items scoring dimensions; 5. The European Quality Award; 5.1 Introduction; 5.2 Background to EFQM and the awards; 5.3 The development of the EFQM Excellence Model®; 5.4 The European Quality Award process; 5.5 Evaluation against the EFQM Excellence Model®; 5.6 How the EFQM Excellence Model® has evolved; 5.7 Summary; 6. The Deming Prize; 6.1 Introduction; 6.2 Background to the Deming Prize; 6.3 The Deming Prize framework
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6.4 Evaluation against the framework - the role of the QC-diagnosis
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English
Weitere Ausg.:
ISBN 1-138-13780-4
Weitere Ausg.:
ISBN 0-7506-5517-8
Sprache:
Englisch
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