Format:
1 online resource (392 pages)
ISBN:
9781845930882
Content:
This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants.
Content:
Intro -- Contents -- About the Authors -- Preface -- 1 Tourism SMEs, Service Quality and Destination Competitiveness -- 2 Integrated Tourism in Europe's Rural Destinations: Competition or Cooperation? -- 3 The Peripherality, Tourism and Competitiveness Mix: Contradictory or Confirmed? -- 4 Policy Options for the Development of an Indigenous Tourism SME Sector in Kenya -- 5 Quality Issues for the Family Business -- 6 Capability-based Growth: the Case of UK Tourism SMEs -- 7 Producing Hospitality, Consuming Lifestyles: Lifestyle Entrepreneurship in Urban Scotland -- 8 Modelling the Integration of Information and Communication Technologies in Small and Medium Hospitality Enterprises -- 9 Business Goals in the Small-scale Accommodation Sector in New Zealand -- 10 The Future of the Tourism and Hospitality Workforce Begins at Home -- 11 HRM Behaviour and Economic Performance: Small versus Large Tourism Enterprises -- 12 Insights into Skill Shortages and Skill Gaps in Tourism: a Study in Greater Manchester -- 13 A Typology of Approaches towards Training in the South-east Wales Hospitality Industry -- 14 The Utilization of Human Resources in Tourism SMEs: a Comparison between Mexico and Central Florida -- 15 Investment Support for Tourism SMEs: a Review of Theory and Practice -- 16 Business Confidence in Wales: the Wales Tourism Business Monitor -- 17 The Role of a National Tourism Organization in Developing a National Tourism Quality Scheme: the Case of Hungary -- 18 Leadership and Coordination: a Strategy to Achieve Professionalism in the Welsh Tourism Industry -- 19 Identifying and Exploiting Potentially Lucrative Niche Markets: the Case of Planned Impulse Travellers in Hong Kong -- 20 Small and Medium-sized Libyan Tourism Enterprises and the National Tourism Development Plan for Libya.
Note:
Description based on publisher supplied metadata and other sources
Additional Edition:
ISBN 9780851990118
Additional Edition:
Erscheint auch als Druck-Ausgabe ISBN 9780851990118
Additional Edition:
Print version Tourism SME's, Service Quality and Destination Competitiveness
Language:
English
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