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  • 1
    UID:
    gbv_1749306085
    Format: 1 online resource (xiii, 261 pages) , illustrations, charts
    ISBN: 9780851997568
    Series Statement: CABI Books
    Content: This book provides a detailed description of different performance measurement methods in the context of the tourism and hospitality industry. Chapter 1 serves as an introduction to the principal concept of benchmarking and why it became so popular within the industry. Chapter 2 consists of a comprehensive description of studies on the practice of benchmarking in the tourism and hospitality industry. Chapter 3 deals with theoretical issues related to the measurement of business performance. Chapter 4 presents analytical techniques for estimating the unknown production function, basically classified as central tendency and frontier methods. Chapter 5 introduces the database (the Austrian Hotel and Restaurant Panel, 1991-97) used in the subsequent experimental studies and elaborates on existing performance studies in tourism research. Chapter 6 focuses on the application of mixture regression models as a central tendency's approach for the selection of optimal comparison partners. It includes an illustrative case example for the Austrian hotel and restaurant database. Chapter 7 discusses the data envelopment analysis (DEA) models and illustrates these using numerical examples. Chapter 8 introduces evolutionary data envelopment analysis, a completely new optimization technique for DEA problems to overcome at least some of DEA's main restrictions. Chapter 9 discusses developments and issues that are relevant for the future of benchmarking decision support systems and summarizes the most important research questions surrounding them. The book has a subject index.
    Note: Includes bibliographical references (pages 234-256) and index. - Title from PDF title page (viewed August 14, 2013)
    Additional Edition: ISBN 0851995535
    Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 0851995535
    Language: English
    Keywords: Tourismus ; Benchmarking ; Gastgewerbe ; Benchmarking ; Electronic books
    Library Location Call Number Volume/Issue/Year Availability
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  • 2
    UID:
    gbv_646773674
    Format: Online-Ressource (xiii, 261 p) , ill , 25 cm
    Edition: Online-Ausg. 2009 Electronic reproduction; Available via World Wide Web
    ISBN: 0851995535 , 9780851997568
    Content: Benchmarking is a buzzword of the 1990s that desribes a method for comparing different companies, by measuring various data, performance and goals. This book focuses on the methodological aspects of the right selection of benchmarking partners
    Note: Includes bibliographical references (p. 234-256) , Contents; Preface; Acknowledgements; Chapter 1 Introduction; Chapter 2 Benchmarking Studies in the Tourism and Hospitality Industries; Chapter 3 Measuring Business Performance; Chapter 4 Methods for Estimating the Production Function; Chapter 5 The Austrian Hotel and Restaurant Panel; Chapter 6 A Mixture Regression Model; Chapter 7 Data Envelopment Analysis; Chapter 8 Evolutionary Data Envelopment Analysis; Chapter 9 Perspectives of Benchmarking Decision Support Systems in Tourism and Hospitality Management; Appendix A; Appendix B; References; Index , Electronic reproduction; Available via World Wide Web
    Additional Edition: ISBN 9780851995533
    Additional Edition: Erscheint auch als Druck-Ausgabe Benchmarking in Tourism and Hospitality Industries : The Selection of Benchmarking Partners
    Language: English
    URL: Volltext  (lizenzpflichtig)
    Library Location Call Number Volume/Issue/Year Availability
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