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Format: 1 online resource (xv, 184 pages)

ISBN: 9781000033441 (e-book)

Note: Includes index.

Additional Edition: Print version: Helgi or Ingason. Quality management : a project management perspective. London ; New York, New York : Routledge, c2020 ISBN 9780367432515

Language: English

Keywords: Electronic books.

URL: Click to View

UID:

Format: 1 online resource (201 pages)

Edition: 1st ed.

ISBN: 9780367432515 , 9781000033441

Content: This global, accessible book explores quality management from a project management perspective, and how it can be implemented and applied in all kinds of organisations to achieve stability and better results

Note: Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- List of figures -- Preface -- 1. The concept of quality and other basic concepts -- Introduction -- The concept of quality -- Expectations -- Product categories -- The value chain -- Quality assurance -- Quality cost -- The structure of this book and its relation to other books in this series -- Challenge to implement the ideology of the ISO9001 standard in a school: an interview with the headmaster of a high school -- Reflection points -- Bibliography -- 2. Roots and evolution of quality management -- Introduction -- Roots of the field -- Evolution of quality management -- The gurus and their contribution -- Defining quality management -- The QMS has made us one group: an interview with the employees of a small engineering consultancy -- Reflection points -- Bibliography -- 3. Quality management systems -- Introduction -- QMSs -- Categories of quality systems -- The main purpose of quality systems -- The subject of quality systems -- Structure of quality systems -- The choice of auditors is a key issue: an interview with the quality manager of a subsidiary of the Marti group -- International civil aviation organisation requirement: an interview with the quality manager of the Icelandic Meteorological Off -- Reflection points -- Bibliography -- 4. The ISO9001 management standard -- Introduction -- The history and ideology of ISO9001 -- The structure of ISO9001 -- Overview, leadership and planning -- Resources, capability, awareness, communication and documented information -- Value-adding activities -- Assessing performance and continuous improvements -- Benefits of operating a QMS according to ISO9001 -- Focus groups: an interview with employees of FSR -- Reflection points -- Bibliography -- 5. Other relevant standards and references -- Introduction , Building an integrated management system: an interview with the founder and chairman of an information technology company -- Reflection points -- Note -- Bibliography -- Epilogue -- Index , The ISO14001 standard -- The ISO45001 standard -- The relationship between the standards -- The EFQM excellence model -- Stepwise implementation of a QMS: an interview with employees of a mechanical contracting company -- Reflection points -- Bibliography -- 6. Implementing a quality management system -- Introduction -- The implementation of a QMS as a project -- Decision -- Top management -- Governance structure -- Status assessment and organisational culture -- Strategic thinking -- Planning -- Development and implementation of the QMS -- Internal audits and certification -- Positive impact of keeping the people informed about the situation: an interview with the quality manager of Iceland Post -- The largest challenge is understanding the real purpose of the QMS: an interview with the quality manager of a large printing house -- Reflection points -- Bibliography -- 7. Information and processes -- Introduction -- Management of information -- Main processes -- Procedures and processes -- Criteria for successful implementation -- A process perspective: an interview with the CEO of an IT company -- The QMS is about the preparation and execution of projects: an interview with employees of Verkís -- Reflection points -- Bibliography -- 8. Operation of quality management systems -- Introduction -- Measurement: precondition for control -- Quality control -- Continuous improvement -- Audits -- Certification -- Measurement demonstrates success: interview with the quality manager of a public utilities company -- Reflection points -- Bibliography -- 9. Further development of quality management systems -- Introduction -- Lean management and visual management -- Six Sigma -- Further development of a QMS based on ISO9004 -- Integrated management systems

Additional Edition: Print version Ingason, Helgi Thor Quality Management Oxford : Taylor & Francis Group,c2020 ISBN 9780367432515

Language: English

Keywords: Electronic books

URL: FULL  ((OIS Credentials Required))

UID:

Format: 1 online resource

Edition: 1 Edition.

ISBN: 9781003003137 , 1003003133 , 9781000033441 , 1000033449 , 9781000033403 , 1000033406 , 9781000033366 , 1000033368

Additional Edition: ISBN 9780367434359

Additional Edition: ISBN 9780367432515

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 9780367434359

Language: English

URL: lizenzpflichtig

URL: Inhaltsverzeichnis

UID:

Format: 1 online resource (xv, 184 pages)

ISBN: 9781003003137 , 1003003133 , 9781000033441 , 1000033449 , 9781000033403 , 1000033406 , 1000033368 , 9781000033366

Content: "The implementation of quality management is a project and evolves as a result of how projects are planned, executed and closed. This book explores quality management from a project management perspective, based on the authors long experience of teaching and practicing, including the implementation and operation of quality management systems within various types of organisations. The author explores the origins of quality management as a discipline, it's appearance in the present form and how quality management can be implemented and applied in all kinds of organisations to achieve stability and better results. The basic principles of quality management and the ISO9001 quality management standard are discussed and explained from a broad perspective, with illustrative examples from different types of organisations. Quality Management offers a global, accessible guide for undergraduate and postgraduate university students. Written clearly and with illustrative examples, it will also appeal to all those interested in project management and wishing to expand their knowledge base"--

Additional Edition: Print version: Helgi Þór Ingason. Quality management New York : Routledge, 2020. ISBN 9780367434359

Language: English

Keywords: Electronic books. ; Electronic books.

URL: https://www.taylorfrancis.com/books/9781003003137