UID:
almahu_9949385200902882
Format:
1 online resource :
,
illustrations (black and white)
ISBN:
9781000360042
,
1000360040
,
9781000360028
,
1000360024
,
9781003154907
,
1003154905
,
9781000360035
,
1000360032
Content:
This is a self-study guide for facilitators of rapid process improvement workshops that helps anyone who feels like they aren't truly gaining the full results of improvement initiatives and kaizen events. They know they can do better, but don't know how. The author, an experienced facilitator in government and nonprofits, speaks to the facilitator through coaching notes and actual workshop documents and techniques so the reader can fully understand how greater results are achieved. This guide takes the reader through a step-by-step path of a newly created workshop agenda. The author has parsed the workshop path into more manageable parts, easier for both the facilitator and the team. These parts split the improvement work into two sections: "removing the unnecessary" and "smoothing out the flow." "Smoothing out the flow" is divided further into: When the work is coming in When the product/person is going through the process How the work is performed In addition, the author includes newly created tools and training content. For example, a data-gathering table points the facilitator to what data need to be collected when. Training for the team includes making sure they understand the structure of a process as well as to instruct them and define how a Lean process actually functions. This distinction is important because all improvements are not necessarily Lean improvements. Several bodies of knowledge are incorporated into this guide--not only Lean and Six Sigma, but internal auditing, organizational development, and statistics. Essentially, this guide includes tips, nuances, and original tools that are missing from the traditional training of facilitators of kaizen events. It provides enough information for the facilitator to think in a creative way
Note:
Includes index.
,
Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Preface -- Acknowledgements -- Introduction -- Why the Creation of This Manual? -- Organization of This Manual -- How to Use This as a Real Guide -- What Is New and Different? -- References -- Examples and Lessons Taken from Successfully Completed Rapid Process Improvement (RPI) Workshops -- Chapter 1: Laying the Foundation -- Welcome and Team Introductions -- Team Introductions -- Review "What Is a Process" -- Learning Process Thinking -- Review Preliminary Flowchart -- Sponsor Expectations -- How the Rapid Process Improvement (RPI) Came About -- Systems and Processes Are Linked -- Collecting Data About Problem Areas -- Background and Charter -- Review Information Packets -- Review Charter -- Tracking Collection of Baseline Data -- Ground Rules and Decision-Making -- Team Develops the Ground Rules -- Team Determines How to Make Decisions -- Administrative Tasks -- Documentation -- Keeping Track of Improvement Ideas -- Data Collections Methods -- The Art of Facilitation: Review Each Day -- List of facilitation deliverables -- Appendix 1 -- References -- Chapter 2: Understand the Current State -- Walk Through the Actual Place of Work to Grasp the Big Picture -- The Second Walk-Through: Specifically of the Process to Be Improved -- Analysis of Data, Observations from Walk-Through -- Backlog -- Revise Preliminary Flowchart -- List of Facilitation Deliverables -- Appendix 2 -- Chapter 3: Improve: Clean Up the Current Process -- Preparation for Step-by-Step Exercise -- Conduct Step-by-Step Exercise: Explain the Tool -- Teach/Review Root Cause Analysis Tools -- The Workshop Could Stop Here ... -- List of Facilitation Deliverables -- The Art of Facilitation: What Is Value? -- Appendix 3 -- Chapter 4: Pause: Workshop Quality Check -- Why the Pause?
,
Review Accomplishments and Learnings -- Revisit Charter and Change If Necessary -- Do Output Measures Relate to the Customer's Needs and Expectations? -- Are the Targets Reasonable for the Team to Reach? -- Is the Rest of the Charter Clear Enough? Can It Stand Alone? -- Preparing for the Next Level of Improvements: The New Pathway Model -- The Model -- List of Facilitation Deliverables -- The Art of Facilitation: Balance Three Things at Once -- Appendix 4 -- Chapter 5: Smooth Out the Flow: Improve the Process When the Work Comes In -- Prep Work: Understand the Current State of "Input" -- Data Collection. Background/Information -- Kinds of Products/Services. Background/Information -- Controlling/Distributing Work. Background/Information -- Points of Entry. Background/Information -- List of Facilitation Deliverables -- The Art of Facilitation: Work with Your Data -- Appendix 5 -- Chapter 6: Smooth Out the Flow: Improve the Work as It Goes Through the Process -- Minimize Batching -- Introduce Error-Proofing -- Push or Pull and Kanban -- Takt Time and Balancing the Workload -- List of Facilitation Deliverables -- The Art of Facilitation: Takt Time May Not Be Our Time -- Appendix 6 -- Chapter 7: Smooth Out the Flow: Improve How the Work Is Performed -- Why Bother with Standardization? What Is It? -- How Do You Put Standardization in Place? -- Show Me How to Do It: Facilitation Case Study from Field Offices Client Application Process RPI -- List of Facilitation Deliverables -- The Art of Facilitation: Knowledge Workers (The Professional Bureaucracy) -- Appendix 7 -- Chapter 8: Smooth Out the Flow: Improve the Process Supports -- Mini-Lecture: Overview of Supports -- Materials -- Forms -- Formulas -- Macros -- Environment -- Cultural Environment -- Physical Environment -- Equipment -- What Is Needed for Our Daily Work -- What Is Needed from Our IT Systems.
Additional Edition:
Print version: ISBN 9780367724689
Language:
English
Keywords:
Electronic books.
DOI:
10.4324/9781003154907
URL:
https://www.taylorfrancis.com/books/9781003154907
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