UID:
almahu_9949385442602882
Format:
1 online resource :
,
illustrations
ISBN:
9781003250517
,
1003250513
,
1000545350
,
9781000545340
,
1000545342
,
9781000545357
Content:
"This impactful volume demonstrates the application and power of psychology and behavioural economics in the pursuit of quality and continuous improvement. It focusses on how the works of stalwarts such as Daniel Kahneman, Richard Thaler, Mihaly Csikszentmihalyi and many others can be used to build an organization that is known for quality products and flawless service delivery. The application of psychology and behavioral economics is still new to quality improvement, and in this book, Debashis Sarkar shares 25 lessons, featuring specific examples based on real life, that show how their application can increase the effectiveness of outcomes. Behavioural Science for Quality and Continuous Improvement: 25 Lessons from Psychology and Behavioral Economics is ideal for business improvement professionals of all hierarchies and across different functional areas and industries seeking to understand the potential of psychology and behavioural economics and their applications, as well as in training and executive development programmes and for scholars of operations management, quality management, and engineering"--
Note:
1. Lesson: 1 - Solidifying the business case2. Lesson: 2 - Cementing relationships3. Lesson: 3 - Gaining commitment 4. Lesson: 4 - Getting across the message5. Lesson: 5 - Not always about people6. Lesson: 6 ⁰́₃ What quality experts need to know7. Lesson: 7 - When facts are overlooked8. Lesson: 8 - The intricacies of change9. Lesson: 9 - The power of familiarity10. Lesson: 10 - Role of Emotions 11. Lesson: 11 - Engaging hearts and minds 12. Lesson: 12 - The biases in problem solving13. Lesson: 13 - Minimising cognitive load14. Lesson: 14 ⁰́₃ Five Rules for customer solution design15. Lesson: 15 ⁰́₃ Making quality issues known 16. Lesson: 16 - The Halo Effect 17. Lesson: 17 - Building Psychological Safety18. Lesson: 18 - Open ended questions 19. Lesson: 19 - The invisible gorillas 20. Lesson: 20 - Goals, Measurements and Targets21. Lesson: 21 - When Employee are defensive 22. Lesson: 22 - Blind Optimism during Eruptions23. Lesson: 23 - Communicating Visually24. Lesson: 24 - Not-So-Obvious Tactics for solving problems25. Lesson: 25 - Taking employees on-board
Additional Edition:
Print version: Sarkar, Debashis. Behavioural science for quality and continuous improvement Abingdon, Oxon ; New York, NY : Routledge, 2022 ISBN 9781032168395
Language:
English
Keywords:
Electronic books.
URL:
https://www.taylorfrancis.com/books/9781003250517
Bookmarklink
