UID:
almafu_9959327953402883
Format:
1 online resource (xiii, 242 pages)
ISBN:
9781119200673
,
1119200679
,
9781118030363
,
1118030362
,
9781118030370
,
1118030370
,
9781118030387
,
1118030389
,
1283052717
,
9781283052719
Series Statement:
Wiley and SAS Business Series ; 41
Content:
"Expert guidance on information management for optimum customer intelligence processes Providing essential guidance for information management, this book helps you understand the basics of information management, how to design and launch customer intelligence campaigns, and optimize existing customer intelligence processes. How to align information management with company strategy Examines how to get, grow, and retain valuable customers Discusses how to optimize existing customer intelligence processes Showing you how to make extensive use of data, statistical, and quantitative analysis, explanatory and predictive modeling, and fact-based management to drive decision making, Business Analytics for Customer Intelligence provides you with the tools your business needs to optimize you data driven processes"--
Note:
Preface; Acknowledgments; Chapter 1: Introduction; Chapter 2: Identify What You Want to Achieve: The Menu on a Strategic Level; Chapter 3: Lead Information for Identifying Valuable Customers: The Recipe; Chapter 4: Lead Information: What You Need to Know before Launching New Acquisition Activities; Chapter 5: Lead Information: What You Need to Know before Launching New Sales Activities; Chapter 6: Lead Information for Customer Retention; Chapter 7: Working with Lag Information; Chapter 8: Working with Learning Information: The Recipe; Chapter 9: Case Study of a Retention Strategy.
Additional Edition:
Print version: Laursen, Gert H.N. Business analytics for Sales and Marketing Managers. Hoboken, New York : John Wiley & Sons, [2011], ©2011 ISBN 9780470912867
Language:
English
Keywords:
Electronic books.
;
Electronic books.
;
Electronic books.
;
Electronic books.
URL:
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119200673
URL:
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119200673
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