Format:
Online-Ressource (XXIII, 301 p)
,
digital
Edition:
Springer eBook Collection. Business and Economics
ISBN:
9781475742466
Series Statement:
International Series in Operations Research & Management Science 51
Content:
1 Basic DEA Models -- 2 Measure-specific DEA Models -- 3 Returns-to-Scale -- 4 DEA with Preference -- 5 Modeling Undesirable Measures -- 6 Context-dependent Data Envelopment Analysis -- 7 Benchmarking Models -- 8 Models for Evaluating Value Chains -- 9 Congestion -- 10 Super Efficiency -- 11 Sensitivity Analysis and Its Uses -- 12 DEA Excel Solver -- References -- Author Index -- Topic Index.
Content:
Managers are often under great pressure to improve the performance of their organizations. To improve performance, one needs to constantly evaluate operations or processes related to producing products, providing services, and marketing and selling products. Performance evaluation and benchmarking are a widely used method to identify and adopt best practices as a means to improve performance and increase productivity, and are particularly valuable when no objective or engineered standard is available to define efficient and effective performance. For this reason, benchmarking is often used in managing service operations, because service standards (benchmarks) are more difficult to define than manufacturing standards. Benchmarks can be established but they are somewhat limited as they work with single measurements one at a time. It is difficult to evaluate an organization's performance when there are multiple inputs and outputs to the system. The difficulties are further enhanced when the relationships between the inputs and the outputs are complex and involve unknown tradeoffs. It is critical to show benchmarks where multiple measurements exist. The current book introduces the methodology of data envelopment analysis (DEA) and its uses in performance evaluation and benchmarking under the context of mUltiple performance measures.
Additional Edition:
ISBN 9781475742480
Additional Edition:
Erscheint auch als Druck-Ausgabe ISBN 9781475742480
Additional Edition:
Erscheint auch als Druck-Ausgabe ISBN 9781475742473
Additional Edition:
Erscheint auch als Druck-Ausgabe ISBN 9781402070822
Language:
English
DOI:
10.1007/978-1-4757-4246-6
URL:
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