Umfang:
1 Online-Ressource (xi, 222 pages)
,
illustrations
Ausgabe:
Online-Ausg. [S.l.] HathiTrust Digital Library Electronic reproduction
ISBN:
0801458331
,
080144747X
,
2840683008
,
9780801458330
,
9780801447471
,
9782840683001
Inhalt:
"Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore questions about the future of the airline industry, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service; labor relations policies that avoid long, drawn-out conflicts in negotiating new agreements; and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles."--Jacket
Inhalt:
Low-cost competition in the airline industry -- Developments in the U.S. airline industry -- Developments in the airline industry in other countries -- Industry trends in costs, productivity, quality, and morale -- Alternative strategies for new entrants : Southwest vs. Ryanair -- The legacy responses : alternative approaches -- Building a more balanced airline industry
Anmerkung:
Includes bibliographical references and index
,
Use copy Restrictions unspecified star MiAaHDL
,
Electronic reproduction
,
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
,
English
Weitere Ausg.:
Erscheint auch als Druck-Ausgabe Up in the air Ithaca : ILR Press/Cornell University Press, 2009
Sprache:
Englisch
URL:
Volltext
(lizenzpflichtig)
Bookmarklink
