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UID:

Format: 1 Online-Ressource (XXI, 435 Seiten) : , 133 Illustrationen.

ISBN: 978-3-030-12259-1

Note: Titelrückseite: "This book is an open access publication.". - Literaturangaben

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-3-030-12258-4

Language: English

Subjects: Economics

Keywords: Organisationsentwicklung ; Bildschirmarbeitsplatz ; Prozessmanagement ; Digitale Revolution

DOI: 10.1007/978-3-030-12259-1

URL: Volltext  (kostenfrei)

URL: Volltext  (kostenfrei)

URL: Volltext  (kostenfrei)

URL: Volltext  (kostenfrei)

URL: https://doi.org/10.1007/978-3-030-12259-1

Author information: Oppl, Stefan 1980-

Author information: Stary, Christian

UID:

Format: 1 online resource (XXI, 435 p. 133 illus.)

Edition: 1st ed. 2019.

ISBN: 3-030-12259-X

Content: “This book could well be the most comprehensive collection to date of integrated ideas on the elicitation, representation, integration and digitization of work processes and collaboration. The authors take a heavily human-centered approach while never losing sight of engineering aspects involved. Rooted in relevant theories, they present a set of practice-oriented tools and methods that will help bring work and work support into the hyper connected, data-driven era we are now entering." Stijn Hoppenbrouwers, Professor, HAN University of Applied Sciences, the Netherlands and Radboud University, the Netherlands Combining theory, methodology and tools, this open access book illustrates how to guide innovation in today’s digitized business environment. Highlighting the importance of human knowledge and experience in implementing business processes, the authors take a conceptual perspective to explore the challenges and issues currently facing organizations. Subsequent chapters put these concepts into practice, discussing instruments that can be used to support the articulation and alignment of knowledge within work processes. A timely and comprehensive set of tools and case studies, this book is essential reading for those researching innovation and digitization, organization and business strategy.

Note: 1. Introduction -- 2. Elicitation Requirements -- 3. Value-Oriented Articulation -- 4. Alignment of Multiple Perspectives: Establishing Common Ground for Triggering Organizational Change -- 5. Acting on Work Designs: Providing Support for Validation and Implementation of Envisioned Changes -- 6. Enabling Emergent Workplace Design -- 7. Putting the Framework to Operation: Enabling Organizational Development Through Learning -- 8. Case Studies -- 9. Epilogue. , English

Additional Edition: ISBN 3-030-12258-1

Language: English

DOI: 10.1007/978-3-030-12259-1

UID:

Format: 1 online resource (448 pages)

Edition: 1st ed.

ISBN: 9783030122591

Note: Designing Digital Work -- Preface and Acknowledgments -- Contents -- List of Figures -- List of Tables -- 1: Introduction -- 1.1 Conceptual Foundations-An Overview -- 1.2 Knowledge Lifecycle -- 1.3 Articulation Work -- 1.4 Model-Centered Learning -- 1.5 Collaborative Multi-perspective Modeling -- 1.6 Natural Versus Techno-Centric Modeling -- 1.7 Taking an Integrated Socio-technical System Perspective -- References -- 2: Elicitation Requirements -- 2.1 Setting the Stage-Awareness on Roles and Their Management -- 2.2 Situation Awareness -- 2.3 Conceptual Understanding of Complex Systems -- 2.4 Creating a Reflective Practice for Situations-to-Be -- 2.5 Focusing While Utilizing Multiple Perspectives -- 2.6 Articulating Intangible Assets -- 2.7 Engage in Alignment for Collective Intelligence -- 2.8 Synthesis -- References -- 3: Value-Oriented Articulation -- 3.1 Shaping Role Identities Through Contextual Behavior Articulation -- 3.1.1 Start Simple, Using Natural Language -- 3.1.2 Roles As Semantic and Pragmatic Entities -- 3.1.3 Acting in a Specific Role-Pragmatic Modeling -- 3.1.3.1 The World As Network of Roles -- 3.1.3.2 Articulation by Stepwise Behavior Abstractions -- 3.1.4 Conclusive Summary -- 3.2 Sorting Out: Cards As Carrier of Functions and Interaction -- 3.2.1 Articulation Concepts -- 3.2.2 Articulation Process -- 3.2.3 Mapping to Subject-Oriented Models -- 3.3 On the Go: Capturing Functions and Interactions While Working -- 3.4 Capturing Tangibles and Intangible Exchange Relationships -- 3.4.1 Organizations As Transactional Networks of Roles -- 3.4.2 Tangible and Intangible Transactions -- 3.5 Cross-Cutting Issues -- References -- 4: Alignment of Multiple Perspectives: Establishing Common Ground for Triggering Organizational Change -- 4.1 Alignment Concept and Principles. , 4.2 Towards Direct Stakeholder Support-Minimizing Semantic Distance -- 4.3 Alignment Scheme -- 4.4 Alignment Approaches -- 4.4.1 Example: Ex-ante Communication Alignment -- 4.4.2 Example: Ongoing Communication Alignment -- 4.5 Alignment Practice: Ex-post Communication Alignment with CoMPArE/WP -- 4.5.1 Component 1-Setting the Stage -- 4.5.2 Component 2-Articulation and Alignment -- 4.5.2.1 Step 1: Individual Articulation -- 4.5.2.2 Step 2: Collaborative Consolidation -- 4.5.3 Component 3-Refinement via Virtual Enactment -- 4.5.4 Transition from Modeling to Enactment -- 4.6 Conclusion -- References -- 5: Acting on Work Designs: Providing Support for Validation and Implementation of Envisioned Changes -- 5.1 Creating Executable Models Through Scaffolding Articulation and Alignment -- 5.1.1 Scaffolding -- 5.1.2 Scaffolds for Stakeholder-Centric Work Modeling -- 5.1.2.1 Scaffolding the Articulation of Models -- 5.1.2.2 Scaffolding Argumentative Collaboration for Alignment -- 5.1.3 A Framework for Scaffolding Model Articulation and Alignment -- 5.1.4 Scaffolding Articulation and Alignment in CoMPArE/WP -- 5.1.5 Example -- 5.2 Participatory Enactment Support Instrument -- 5.2.1 Background: Process Walk-Throughs and Enacted Prototypes -- 5.2.2 Implications of Enacting Dynamically Changeable Prototypes -- 5.2.3 Tool Support -- 5.2.3.1 Conceptual Considerations -- 5.2.3.2 Architecture -- 5.2.3.3 VirtualEnactment Core -- 5.2.3.4 Visualization Engine -- 5.2.3.5 Elaboration Engine -- 5.2.3.6 Simulated Enactment Engine -- 5.2.3.7 Scaffolding Prompting Engine -- 5.2.4 Conclusive Summary -- 5.3 S-BPM-Driven Execution of Actor-Centric Work Processes -- 5.3.1 S-BPM Activity Bundles in the Business Processing Environment -- 5.3.2 S-BPM Activity Bundles in the Knowledge Processing Environment -- 5.3.3 Tool Support -- 5.4 Synthesis. , References -- 6: Enabling Emergent Workplace Design -- 6.1 Articulation Work and Mental Models -- 6.2 Mental Models Theory and Articulation Work for Organizational Learning -- 6.3 Towards an Integrated Framework -- 6.3.1 Relevant Concepts -- 6.3.2 Implementation of Work Processes -- 6.3.3 Responsibilities and Skills -- 6.3.4 Towards Instantiation -- 6.3.5 Behavioral Interfaces for Interaction Coordination -- 6.3.6 Behavioral Constraints for Individual Actions -- 6.3.7 Varying Degrees of Freedom in Individual Activity -- 6.4 Articulation Engineered for Organizational Learning -- 6.4.1 Featuring OL Processes -- 6.4.2 Support for Repository Access -- 6.4.3 Process Knowledge Elicitation and Knowledge Claim Development -- 6.4.3.1 In-situ Process Collection, Adaptation, and Refinement -- 6.4.3.2 Process Knowledge Collection, Reflection, and Alignment -- 6.4.4 Process Visualization for Elicitation and Reflection -- 6.4.5 Process Validation and Simulation for Reflection and Alignment -- 6.5 Conclusion -- References -- 7: Putting the Framework to Operation: Enabling Organizational Development Through Learning -- 7.1 Sample Actor-Centric Tool Support for Articulation and Elicitation -- 7.1.1 Comprehand Cards -- 7.1.2 Comprehand Table -- 7.1.3 Collaborative Model Articulation and Exploration -- 7.2 Sample Actor-Centric Tool Support for Representation -- 7.2.1 Representing Role Knowledge and Descriptive Meta-knowledge -- 7.2.2 Representing Conceptual Meta-knowledge -- 7.2.3 Enabling the Assessment of Cognitive Meta-knowledge -- 7.3 Sample Actor-Centric Tool Support for Intelligent Content Manipulation -- 7.4 Sample Actor-Centric Tool Support for Processing Work Models -- 7.5 Towards Seamless Tool Support-A Showcase -- 7.5.1 Articulation and Elicitation -- 7.5.2 Representation -- 7.5.3 Manipulation -- 7.5.4 Processing. , 7.6 Conclusions -- References -- 8: Case Studies -- 8.1 Categorical Knowledge Building Support-A Planning Case -- 8.1.1 Sample Case -- 8.1.2 Insights -- 8.2 CoMPArE/WP Facilitating Project-Based Business Operation -- 8.2.1 Sample Case -- 8.2.1.1 Component 1: Setting the Stage -- 8.2.1.2 Component 2.1: Individual Articulation -- 8.2.1.3 Component 2.2: Collaborative Consolidation -- 8.2.1.4 Component 3: Virtual Enactment -- 8.2.2 Observed Effects -- 8.2.3 Insights -- 8.3 Articulating and Aligning Digital Learning Support Features -- 8.3.1 Articulation Support of Intentional Education -- 8.3.1.1 'Open' or Non-directed Elicitation and Reflection -- 8.3.1.2 Setting Up Didactic Requirements -- 8.3.2 Developing Digital Learning Support Baselines (Course and Content Models) -- 8.3.3 Semantic Navigation -- 8.3.4 Alignment in User-/Usage-Oriented Design Spaces -- 8.3.5 Insights from the Case -- 8.4 Subject-Oriented Organizational Management -- 8.4.1 Organizational Management -- 8.4.2 Subjects As Carrier of Work Behavior -- 8.4.3 Essential Principles -- 8.4.3.1 Identifying Meaningful Entities -- 8.4.3.2 Conveying Meaning to Others -- 8.4.3.3 Aligning People -- 8.4.4 Structuring Articulation -- 8.4.4.1 Cascading Perspectives -- 8.4.5 Sample Applications -- 8.4.6 Insights from the Case -- References -- 9: Epilogue -- References -- Ontological Glossary -- Index.

Additional Edition: Print version: Oppl, Stefan Designing Digital Work Cham : Springer International Publishing AG,c2019 ISBN 9783030122584

Language: English

Keywords: Electronic books.

URL: Click to View

URL: lizenzpflichtig

UID:

Format: 1 online resource

ISBN: 9783030122591 , 303012259X

Content: "This book could well be the most comprehensive collection to date of integrated ideas on the elicitation, representation, integration and digitization of work processes and collaboration. The authors take a heavily human-centered approach while never losing sight of engineering aspects involved. Rooted in relevant theories, they present a set of practice-oriented tools and methods that will help bring work and work support into the hyper connected, data-driven era we are now entering." Stijn Hoppenbrouwers, Professor, HAN University of Applied Sciences, the Netherlands and Radboud University, the Netherlands Combining theory, methodology and tools, this open access book illustrates how to guide innovation in today's digitized business environment. Highlighting the importance of human knowledge and experience in implementing business processes, the authors take a conceptual perspective to explore the challenges and issues currently facing organizations. Subsequent chapters put these concepts into practice, discussing instruments that can be used to support the articulation and alignment of knowledge within work processes. A timely and comprehensive set of tools and case studies, this book is essential reading for those researching innovation and digitization, organization and business strategy

Note: 1. Introduction -- 2. Elicitation Requirements -- 3. Value-Oriented Articulation -- 4. Alignment of Multiple Perspectives: Establishing Common Ground for Triggering Organizational Change -- 5. Acting on Work Designs: Providing Support for Validation and Implementation of Envisioned Changes -- 6. Enabling Emergent Workplace Design -- 7. Putting the Framework to Operation: Enabling Organizational Development Through Learning -- 8. Case Studies -- 9. Epilogue.

Additional Edition: Print version: Oppl, Stefan. Designing digital work. Cham, Switzerland : Palgrave Macmillan, [2019] ISBN 3030122581

Additional Edition: ISBN 9783030122584

Language: English

URL: ProQuest Ebook Central

URL: SpringerLink

URL: VLeBooks

UID:

Format: 1 electronic resource (xxi, 435 pages) : , illustrations (black and white).

ISBN: 9783030122584 , 3030122581 , 9783030122591 , 303012259X

Content: MACHINE-GENERATED SUMMARY NOTE: "Combining theory, methodology and tools, this open access book illustrates how to guide innovation in today's digitized business environment. Highlighting the importance of human knowledge and experience in implementing business processes, the authors take a conceptual perspective to explore the challenges and issues currently facing organizations. Subsequent chapters put these concepts into practice, discussing instruments that can be used to support the articulation and alignment of knowledge within work processes. A timely and comprehensive set of tools and case studies, this book is essential reading for those researching innovation and digitization, organization and business strategy."

Language: English

Keywords: Handbooks and manuals

URL: FULL

UID:

Format: 1 online resource (448 pages)

Edition: 1st ed.

ISBN: 9783030122591

Note: Designing Digital Work -- Preface and Acknowledgments -- Contents -- List of Figures -- List of Tables -- 1: Introduction -- 1.1 Conceptual Foundations-An Overview -- 1.2 Knowledge Lifecycle -- 1.3 Articulation Work -- 1.4 Model-Centered Learning -- 1.5 Collaborative Multi-perspective Modeling -- 1.6 Natural Versus Techno-Centric Modeling -- 1.7 Taking an Integrated Socio-technical System Perspective -- References -- 2: Elicitation Requirements -- 2.1 Setting the Stage-Awareness on Roles and Their Management -- 2.2 Situation Awareness -- 2.3 Conceptual Understanding of Complex Systems -- 2.4 Creating a Reflective Practice for Situations-to-Be -- 2.5 Focusing While Utilizing Multiple Perspectives -- 2.6 Articulating Intangible Assets -- 2.7 Engage in Alignment for Collective Intelligence -- 2.8 Synthesis -- References -- 3: Value-Oriented Articulation -- 3.1 Shaping Role Identities Through Contextual Behavior Articulation -- 3.1.1 Start Simple, Using Natural Language -- 3.1.2 Roles As Semantic and Pragmatic Entities -- 3.1.3 Acting in a Specific Role-Pragmatic Modeling -- 3.1.3.1 The World As Network of Roles -- 3.1.3.2 Articulation by Stepwise Behavior Abstractions -- 3.1.4 Conclusive Summary -- 3.2 Sorting Out: Cards As Carrier of Functions and Interaction -- 3.2.1 Articulation Concepts -- 3.2.2 Articulation Process -- 3.2.3 Mapping to Subject-Oriented Models -- 3.3 On the Go: Capturing Functions and Interactions While Working -- 3.4 Capturing Tangibles and Intangible Exchange Relationships -- 3.4.1 Organizations As Transactional Networks of Roles -- 3.4.2 Tangible and Intangible Transactions -- 3.5 Cross-Cutting Issues -- References -- 4: Alignment of Multiple Perspectives: Establishing Common Ground for Triggering Organizational Change -- 4.1 Alignment Concept and Principles , 4.2 Towards Direct Stakeholder Support-Minimizing Semantic Distance -- 4.3 Alignment Scheme -- 4.4 Alignment Approaches -- 4.4.1 Example: Ex-ante Communication Alignment -- 4.4.2 Example: Ongoing Communication Alignment -- 4.5 Alignment Practice: Ex-post Communication Alignment with CoMPArE/WP -- 4.5.1 Component 1-Setting the Stage -- 4.5.2 Component 2-Articulation and Alignment -- 4.5.2.1 Step 1: Individual Articulation -- 4.5.2.2 Step 2: Collaborative Consolidation -- 4.5.3 Component 3-Refinement via Virtual Enactment -- 4.5.4 Transition from Modeling to Enactment -- 4.6 Conclusion -- References -- 5: Acting on Work Designs: Providing Support for Validation and Implementation of Envisioned Changes -- 5.1 Creating Executable Models Through Scaffolding Articulation and Alignment -- 5.1.1 Scaffolding -- 5.1.2 Scaffolds for Stakeholder-Centric Work Modeling -- 5.1.2.1 Scaffolding the Articulation of Models -- 5.1.2.2 Scaffolding Argumentative Collaboration for Alignment -- 5.1.3 A Framework for Scaffolding Model Articulation and Alignment -- 5.1.4 Scaffolding Articulation and Alignment in CoMPArE/WP -- 5.1.5 Example -- 5.2 Participatory Enactment Support Instrument -- 5.2.1 Background: Process Walk-Throughs and Enacted Prototypes -- 5.2.2 Implications of Enacting Dynamically Changeable Prototypes -- 5.2.3 Tool Support -- 5.2.3.1 Conceptual Considerations -- 5.2.3.2 Architecture -- 5.2.3.3 VirtualEnactment Core -- 5.2.3.4 Visualization Engine -- 5.2.3.5 Elaboration Engine -- 5.2.3.6 Simulated Enactment Engine -- 5.2.3.7 Scaffolding Prompting Engine -- 5.2.4 Conclusive Summary -- 5.3 S-BPM-Driven Execution of Actor-Centric Work Processes -- 5.3.1 S-BPM Activity Bundles in the Business Processing Environment -- 5.3.2 S-BPM Activity Bundles in the Knowledge Processing Environment -- 5.3.3 Tool Support -- 5.4 Synthesis , References -- 6: Enabling Emergent Workplace Design -- 6.1 Articulation Work and Mental Models -- 6.2 Mental Models Theory and Articulation Work for Organizational Learning -- 6.3 Towards an Integrated Framework -- 6.3.1 Relevant Concepts -- 6.3.2 Implementation of Work Processes -- 6.3.3 Responsibilities and Skills -- 6.3.4 Towards Instantiation -- 6.3.5 Behavioral Interfaces for Interaction Coordination -- 6.3.6 Behavioral Constraints for Individual Actions -- 6.3.7 Varying Degrees of Freedom in Individual Activity -- 6.4 Articulation Engineered for Organizational Learning -- 6.4.1 Featuring OL Processes -- 6.4.2 Support for Repository Access -- 6.4.3 Process Knowledge Elicitation and Knowledge Claim Development -- 6.4.3.1 In-situ Process Collection, Adaptation, and Refinement -- 6.4.3.2 Process Knowledge Collection, Reflection, and Alignment -- 6.4.4 Process Visualization for Elicitation and Reflection -- 6.4.5 Process Validation and Simulation for Reflection and Alignment -- 6.5 Conclusion -- References -- 7: Putting the Framework to Operation: Enabling Organizational Development Through Learning -- 7.1 Sample Actor-Centric Tool Support for Articulation and Elicitation -- 7.1.1 Comprehand Cards -- 7.1.2 Comprehand Table -- 7.1.3 Collaborative Model Articulation and Exploration -- 7.2 Sample Actor-Centric Tool Support for Representation -- 7.2.1 Representing Role Knowledge and Descriptive Meta-knowledge -- 7.2.2 Representing Conceptual Meta-knowledge -- 7.2.3 Enabling the Assessment of Cognitive Meta-knowledge -- 7.3 Sample Actor-Centric Tool Support for Intelligent Content Manipulation -- 7.4 Sample Actor-Centric Tool Support for Processing Work Models -- 7.5 Towards Seamless Tool Support-A Showcase -- 7.5.1 Articulation and Elicitation -- 7.5.2 Representation -- 7.5.3 Manipulation -- 7.5.4 Processing , 7.6 Conclusions -- References -- 8: Case Studies -- 8.1 Categorical Knowledge Building Support-A Planning Case -- 8.1.1 Sample Case -- 8.1.2 Insights -- 8.2 CoMPArE/WP Facilitating Project-Based Business Operation -- 8.2.1 Sample Case -- 8.2.1.1 Component 1: Setting the Stage -- 8.2.1.2 Component 2.1: Individual Articulation -- 8.2.1.3 Component 2.2: Collaborative Consolidation -- 8.2.1.4 Component 3: Virtual Enactment -- 8.2.2 Observed Effects -- 8.2.3 Insights -- 8.3 Articulating and Aligning Digital Learning Support Features -- 8.3.1 Articulation Support of Intentional Education -- 8.3.1.1 'Open' or Non-directed Elicitation and Reflection -- 8.3.1.2 Setting Up Didactic Requirements -- 8.3.2 Developing Digital Learning Support Baselines (Course and Content Models) -- 8.3.3 Semantic Navigation -- 8.3.4 Alignment in User-/Usage-Oriented Design Spaces -- 8.3.5 Insights from the Case -- 8.4 Subject-Oriented Organizational Management -- 8.4.1 Organizational Management -- 8.4.2 Subjects As Carrier of Work Behavior -- 8.4.3 Essential Principles -- 8.4.3.1 Identifying Meaningful Entities -- 8.4.3.2 Conveying Meaning to Others -- 8.4.3.3 Aligning People -- 8.4.4 Structuring Articulation -- 8.4.4.1 Cascading Perspectives -- 8.4.5 Sample Applications -- 8.4.6 Insights from the Case -- References -- 9: Epilogue -- References -- Ontological Glossary -- Index

Additional Edition: Print version Oppl, Stefan Designing Digital Work Cham : Springer International Publishing AG,c2019 ISBN 9783030122584

Language: English

Keywords: Electronic books

URL: Full-text  ((OIS Credentials Required))

UID:

Format: 1 Online-Ressource (XXI, 435 Seiten) : , 133 Illustrationen.

ISBN: 978-3-030-12259-1

Note: Titelrückseite: "This book is an open access publication.". - Literaturangaben

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-3-030-12258-4

Language: English

Subjects: Economics

Keywords: Organisationsentwicklung ; Bildschirmarbeitsplatz ; Prozessmanagement ; Digitale Revolution

DOI: 10.1007/978-3-030-12259-1

URL: Volltext  (kostenfrei)

URL: Volltext  (kostenfrei)

Author information: Oppl, Stefan 1980-

Author information: Stary, Christian

UID:

Format: 1 Online-Ressource (XXI, 435 Seiten) : , 133 Illustrationen.

ISBN: 978-3-030-12259-1

Note: Titelrückseite: "This book is an open access publication.". - Literaturangaben

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-3-030-12258-4

Language: English

Subjects: Economics

Keywords: Organisationsentwicklung ; Bildschirmarbeitsplatz ; Prozessmanagement ; Digitale Revolution

DOI: 10.1007/978-3-030-12259-1

URL: Volltext  (kostenfrei)

URL: Volltext  (kostenfrei)

Author information: Oppl, Stefan 1980-

Author information: Stary, Christian

UID:

Format: 1 online resource (XXI, 435 p. 133 illus.)

Edition: 1st ed. 2019.

ISBN: 3-030-12259-X

Content: “This book could well be the most comprehensive collection to date of integrated ideas on the elicitation, representation, integration and digitization of work processes and collaboration. The authors take a heavily human-centered approach while never losing sight of engineering aspects involved. Rooted in relevant theories, they present a set of practice-oriented tools and methods that will help bring work and work support into the hyper connected, data-driven era we are now entering." Stijn Hoppenbrouwers, Professor, HAN University of Applied Sciences, the Netherlands and Radboud University, the Netherlands Combining theory, methodology and tools, this open access book illustrates how to guide innovation in today’s digitized business environment. Highlighting the importance of human knowledge and experience in implementing business processes, the authors take a conceptual perspective to explore the challenges and issues currently facing organizations. Subsequent chapters put these concepts into practice, discussing instruments that can be used to support the articulation and alignment of knowledge within work processes. A timely and comprehensive set of tools and case studies, this book is essential reading for those researching innovation and digitization, organization and business strategy.

Note: 1. Introduction -- 2. Elicitation Requirements -- 3. Value-Oriented Articulation -- 4. Alignment of Multiple Perspectives: Establishing Common Ground for Triggering Organizational Change -- 5. Acting on Work Designs: Providing Support for Validation and Implementation of Envisioned Changes -- 6. Enabling Emergent Workplace Design -- 7. Putting the Framework to Operation: Enabling Organizational Development Through Learning -- 8. Case Studies -- 9. Epilogue. , English

Additional Edition: ISBN 3-030-12258-1

Language: English

DOI: 10.1007/978-3-030-12259-1

UID:

Format: 1 online resource (XXI, 435 p. 133 illus.)

Edition: 1st ed. 2019.

ISBN: 3-030-12259-X

Content: “This book could well be the most comprehensive collection to date of integrated ideas on the elicitation, representation, integration and digitization of work processes and collaboration. The authors take a heavily human-centered approach while never losing sight of engineering aspects involved. Rooted in relevant theories, they present a set of practice-oriented tools and methods that will help bring work and work support into the hyper connected, data-driven era we are now entering." Stijn Hoppenbrouwers, Professor, HAN University of Applied Sciences, the Netherlands and Radboud University, the Netherlands Combining theory, methodology and tools, this open access book illustrates how to guide innovation in today’s digitized business environment. Highlighting the importance of human knowledge and experience in implementing business processes, the authors take a conceptual perspective to explore the challenges and issues currently facing organizations. Subsequent chapters put these concepts into practice, discussing instruments that can be used to support the articulation and alignment of knowledge within work processes. A timely and comprehensive set of tools and case studies, this book is essential reading for those researching innovation and digitization, organization and business strategy.

Note: 1. Introduction -- 2. Elicitation Requirements -- 3. Value-Oriented Articulation -- 4. Alignment of Multiple Perspectives: Establishing Common Ground for Triggering Organizational Change -- 5. Acting on Work Designs: Providing Support for Validation and Implementation of Envisioned Changes -- 6. Enabling Emergent Workplace Design -- 7. Putting the Framework to Operation: Enabling Organizational Development Through Learning -- 8. Case Studies -- 9. Epilogue. , English

Additional Edition: ISBN 3-030-12258-1

Language: English

DOI: 10.1007/978-3-030-12259-1