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Umfang: 1 Online-Ressource.

ISBN: 978-3-030-65785-7

Weitere Ausg.: Erscheint auch als Druck-Ausgabe ISBN 978-3-030-65784-0

Sprache: Englisch

Fachgebiete: Wirtschaftswissenschaften

Schlagwort(e): Tourismus ; Informationstechnik ; Electronic Commerce ; Konferenzschrift ; Konferenzschrift ; Konferenzschrift ; Konferenzschrift ; Konferenzschrift

DOI: 10.1007/978-3-030-65785-7

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Mehr zum Autor: Wörndl, Wolfgang 1969-

UID:

Umfang: 1 online resource (XVI, 581 p. 90 illus., 57 illus. in color.)

Ausgabe: 1st ed. 2021.

ISBN: 3-030-65785-X

Inhalt: This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.

Anmerkung: Part I: Technology -- The Evolution of Chatbots in Tourism: a Systematic Literature Review -- In-room voice-based digital assistants transforming on-site hotel services and guests’ experiences -- Co-Creating Personalised Experiences in the Context of Personalisation-Privacy Paradox -- AI based Self-Service Technology Service Failure in Hotel -- Part II: Innovation -- Loyalty Programs and Direct Website Performance: An Empirical Analysis of Global Hotel Brands -- A Netnographic Study of Consumer Value in Slow Travel -- Coworking & coliving: do they attract digital nomad tourist? -- Robo-tipping: Are customers game? -- Part III: Social Media & User Generated Content -- Tourist experiences at overcrowded attractions: A text analytics approach -- A Pinterest Netnography -- Contextual Effects of Online Review Recency: Three Research Propositions -- Cultural traits in the consumption of luxury hotel services. An exploratory analysis through online reviews data -- Part IV: Destinations -- The Digitized Ecosystem of Tourism in Europe: Current Trends and Implications -- Destination Imagery Diagnosis Model: The Case of Switzerland -- Discovering Cultural Differences through Information Flow of National DMOs Websites -- Smart Tourism Cities’ Competitiveness Index: A Conceptual Model -- Part V: COVID-19 -- Hear no virus, see no virus, speak no virus: Swiss hotels’ online communication regarding Coronavirus -- Factors influencing tourists’ intention to use COVID-19 contact tracing app -- Examining Post COVID-19 Tourist Concerns Using Sentiment Analysis and Topic Modeling -- Enhancing the Visitor Experience in the time of COVID 19. The use of AI Robotics in Pembrokeshire Coastal Pathway. , English

Weitere Ausg.: ISBN 3-030-65784-1

Sprache: Englisch

DOI: 10.1007/978-3-030-65785-7

UID:

Umfang: 1 online resource (587 pages)

ISBN: 9783030657857

Anmerkung: Intro -- Preface -- Organization -- ENTER21 Scientific Committee -- Contents -- Part I: Technology -- The Evolution of Chatbots in Tourism: A Systematic Literature Review -- 1 Introduction -- 2 Review Methodology -- 3 Results Presentation -- 4 Discussion -- 5 Conclusions -- References -- Blockchain Technology's Potential for Sustainable Tourism -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Sustainable Tourism -- 2.2 Blockchain Overview -- 3 Blockchain Technology and Sustainable Tourism -- 3.1 Potential of Blockchain Technology for Sustainable Tourism -- 3.2 Implementation of Blockchain Technology in Practice -- 4 Conclusion -- References -- In-room Voice-Based AI Digital Assistants Transforming On-Site Hotel Services and Guests' Experiences -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Voice-Based Digital Assistants: Main Definitions -- 2.2 Implications of Voice Assistants for Hospitality -- 2.3 Human-Computer Speech-Based Interactions -- 3 Methodology -- 4 Results -- 4.1 Current Level of Adoption of In-room Voice Assistants by Hotels -- 4.2 Functionality of Voice-Based Digital Assistants in Hospitality -- 4.3 Hotels' Perspectives on Digital Voice Assistants -- 4.4 Guests' Attitudes to In-room Voice Assistants in Hotels -- 4.5 Future Implications of Voice-Based Digital Assistants in Hospitality -- 5 Conclusions: The Future of Voice Assistants in Hotels -- References -- Next-POI Recommendations Matching User's Visit Behaviour -- 1 Introduction -- 2 Related Work -- 3 Next-POI Recommendation with QBASEX -- 3.1 Data -- 3.2 User Behaviour Learning -- 3.3 Clustering Similarly Behaving Users -- 3.4 Recommendation Generation with QBASEX -- 4 Experimental Study -- 4.1 Experimental Strategy -- 4.2 Baseline Recommendation Techniques -- 4.3 Performance Metrics -- 5 Experimental Results -- 6 Conclusion and Future Works. , References -- Assessing Online Sustainability Communication of Italian Cultural Destinations - A Web Content Mining Approach -- Abstract -- 1 Introduction -- 2 Related Work -- 3 Research Methodology -- 3.1 Research Design -- 3.2 Data Collection and Analysis -- 4 Results -- 5 Conclusions and Future Research -- References -- Technostress Among Hotel Employees - a Longitudinal Study of Social Media as Digital Service Encounters -- Abstract -- 1 Introduction -- 2 Related Research -- 2.1 Technostress -- 2.2 Social Media in Organizations -- 3 Theoretical Framework: Person Technology Fit Model -- 4 Research Setting and Methodology -- 4.1 Data Collection -- 4.2 Analysis -- 5 Findings -- 5.1 Multiple Organizational Social Media -- 5.2 Parallel Worlds -- 5.3 Private Life vs. Professional Life -- 6 Discussion -- 7 Conclusions, Limitations and Future Research -- References -- How Artificial Intelligence Will Change the Future of Tourism Industry: The Practice in China -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Artificial Intelligence -- 2.2 Tourism Industry -- 2.3 Artificial Intelligence, Tourism and Tourism Industry -- 3 Research Design -- 4 Findings -- 4.1 The Impact of Artificial Intelligence on Tourism Destination Governments -- 4.2 The Impact of Artificial Intelligence on Tourism Enterprises -- 4.3 The Impact of Artificial Intelligence on Tourist Experience -- 5 Discussion and the Agenda for Future Research -- 5.1 Discussion -- 5.2 The Agenda for Future Research -- References -- Co-creating Personalised Experiences in the Context of the Personalisation-Privacy Paradox -- Abstract -- 1 Introduction -- 2 Research Background -- 2.1 Personalised UX -- 2.2 Value Co-creation in Experiences -- 2.3 Awareness as a Factor of Change in Personalised Experiences -- 3 Methodology -- 4 Findings -- 4.1 General Understanding of Personalisation Technology. , 4.2 Personalised Travel Information Website Dependability -- 4.3 Personalised Travel Information Website Efficiency -- 4.4 Personalised Travel Information Website Perspicuity -- 4.5 Overall Experience and Use Intension -- 5 Discussion -- 6 Conclusion -- References -- A Platform for Difficulty Assessment and Recommendation of Hiking Trails -- 1 Introduction -- 2 Syris Overview and Architecture -- 3 Data Model -- 4 Data Acquisition -- 5 Trails Visualization -- 6 Filtering and Recommendation -- 7 Deployment -- 8 Related Work -- 9 Discussion -- 10 Conclusions and Future Work -- References -- A Study on the Factors Affect the Technology Satisfaction on AI Based Self-service Technology Service Failure in Hotel -- Abstract -- 1 Introduction -- 2 Theoretical Background and Hypotheses Development -- 3 Methods -- 4 Analysis and Results -- 5 Conclusion -- References -- The Role of Perceived Technology and Consumers' Personality Traits for Trust Transfer in Airbnb -- Abstract -- 1 Introduction -- 2 Research Model and Hypotheses -- 3 Research Methodology and Results -- 4 Discussion and Conclusion -- References -- Part II: Innovation -- Finding Meaning Through Travel Journaling: A Strength-Based Approach -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Character Strengths as Mediators of Well-Being -- 2.2 Digital Journaling on Memorable and Meaningful Tourism Experience -- 3 Research Methodology and Research Design -- 3.1 Participant Recruitment and Data Collection -- 4 Data Analysis and Findings -- 4.1 Features that Support the Explicit Experiential Dimension of MMEs: Images, Text, and Emotions -- 4.2 Features that Support the Implicit Psychological Dimensions of MMEs: Character Strengths and Values -- 5 Discussions -- 6 Limitations and Future Research -- References. , Loyalty Programs and Direct Website Performance: An Empirical Analysis of Global Hotel Brands -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Loyalty Programs -- 2.2 Online Distribution -- 3 Research Methodology -- 4 Results -- 5 Conclusion and Discussion -- References -- Effect of Personal Innovativeness on Technology Adoption in Hospitality and Tourism: Meta-analysis -- Abstract -- 1 Introduction -- 2 Methods -- 2.1 Search Strategy and Selection Criteria -- 2.2 Assessment of Methodological Quality of Individual Studies -- 2.3 Data Extraction and Coding -- 3 Analysis -- 4 Results -- 4.1 Study Characteristics -- 4.2 Methodological Quality of Individual Studies -- 4.3 The Overall Strength of Effect Size -- 4.4 Variation in Effect Size -- 4.5 Moderator Analysis -- 4.6 Publication Bias -- 5 Conclusions and Discussion -- 5.1 Theoretical Contribution -- 5.2 Practical Implications -- 5.3 Future Research Directions -- 5.4 Limitations -- References -- References marked with an asterisk (*) indicate studies included in the meta-analysis. The full reference list of studies included in the meta-analysis sample available at https://drive.google.com/file/d/1YdVRr7lGvKrvNQJ9-znPdt9jtIa17H2N/view?usp=sharing or upon request. -- A Netnographic Study of Consumer Value in Slow Travel -- Abstract -- 1 Introduction -- 1.1 Background -- 2 Theoretical Framework -- 2.1 Travelling by Land as a Tourist Experience -- 2.2 Slow Travel as a Tourist Experience -- 3 Research -- 3.1 Target Group and Data Collection -- 3.2 Methodology -- 3.3 Findings -- 4 Conclusions and Discussion -- References -- Gen Z and Esports: Digitizing the Live Event Brand -- Abstract -- 1 Background -- 2 Introduction -- 2.1 Purpose -- 2.2 Theory -- 3 Methodology -- 3.1 Interview Participants -- 3.2 Survey Participants -- 3.3 Secondary Sources of Literature -- 4 Results. , 4.1 Qualitative Executive Interview Summary -- 4.2 Quantitative Survey Results -- 5 Conclusion -- Appendix I -- References -- Coworking and Coliving: The Attraction for Digital Nomad Tourists -- Abstract -- 1 Introduction -- 2 Overview of Coworking and Coliving -- 3 Methodology -- 4 Findings and Discussion -- 5 Conclusion -- References -- Mobile Payments, Chinese Tourists, and Host Residents: Are Destination Stakeholders Prepared to Facilitate Mobile Payments? -- Abstract -- 1 Mobile Payments and Chinese Tourism -- 2 Methodology -- 3 Preliminary Findings and Discussion -- 4 Conclusion and Limitations of the Study -- References -- Airbnb Host's Perceptions on Airbnb Customer Social Responsibility and Organizational Justice in Airbnb 2.0 -- Abstract -- 1 Introduction -- 2 Theoretical Background and Research Model -- 3 Method and Results -- 4 Conclusions -- References -- Robo-Tipping: Are Customers Game? -- Abstract -- 1 Introduction -- 2 Literature Review -- 3 Methods -- 4 Results -- 5 Discussion, Implications, and Conclusion -- 5.1 Theoretical Contribution -- 5.2 Practical Implications -- 5.3 Limitations and Future Research -- References -- Part III: Social Media and User Generated Content -- Tourist Experiences at Overcrowded Attractions: A Text Analytics Approach -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Overtourism and Tourist Experiences -- 2.2 Text Analytics on User Generated Content -- 3 Methodology -- 3.1 Study Context -- 3.2 Data Collection and Data Treatment -- 4 Results -- 5 Conclusion -- 5.1 General Discussion -- 5.2 Theoretical Contributions and Practical Implications -- 5.3 Limitations and Recommendations for Future Research -- References -- The Implicit and Explicit Motivations of Tourist Behaviour in Sharing Travel Photographs on Instagram: A Path and Cluster Analysis -- Abstract -- 1 Introduction. , 2 Literature Review.

Weitere Ausg.: Print version: Wörndl, Wolfgang Information and Communication Technologies in Tourism 2021 Cham : Springer International Publishing AG,c2021 ISBN 9783030657840

Sprache: Englisch

Schlagwort(e): Electronic books.

URL: Click to View

UID:

Umfang: 1 electronic resource (xvi, 581 pages) : , illustrations.

ISBN: 9783030657840 , 3030657841 , 9783030657857 , 303065785X

Inhalt: MACHINE-GENERATED SUMMARY NOTE: "This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)'s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19-22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world."

Anmerkung: CONFERENCE NOTE: proceedings of the '28th Annual International eTourism Conference ENTER21@yourplace', theme 'eTourism: Development Opportunities and Challenges in an Unpredictable World', 19-22 January 2021.

Sprache: Englisch

Schlagwort(e): Edited volumes ; Case studies

DOI: 10.1007/978-3-030-65785-7

URL: FULL

UID:

Umfang: 1 online resource (xvi, 581 pages) : , illustrations (some color)

ISBN: 9783030657857 , 303065785X

Serie: Online access: OAPEN DOAB Directory of Open Access Books.

Inhalt: This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)'s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19-22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.

Anmerkung: Part I: Technology -- The Evolution of Chatbots in Tourism: a Systematic Literature Review -- In-room voice-based digital assistants transforming on-site hotel services and guests' experiences -- Co-Creating Personalised Experiences in the Context of Personalisation-Privacy Paradox -- AI based Self-Service Technology Service Failure in Hotel -- Part II: Innovation -- Loyalty Programs and Direct Website Performance: An Empirical Analysis of Global Hotel Brands -- A Netnographic Study of Consumer Value in Slow Travel -- Coworking & coliving: do they attract digital nomad tourist? -- Robo-tipping: Are customers game? -- Part III: Social Media & User Generated Content -- Tourist experiences at overcrowded attractions: A text analytics approach -- A Pinterest Netnography -- Contextual Effects of Online Review Recency: Three Research Propositions -- Cultural traits in the consumption of luxury hotel services. An exploratory analysis through online reviews data -- Part IV: Destinations -- The Digitized Ecosystem of Tourism in Europe: Current Trends and Implications -- Destination Imagery Diagnosis Model: The Case of Switzerland -- Discovering Cultural Differences through Information Flow of National DMOs Websites -- Smart Tourism Cities' Competitiveness Index: A Conceptual Model -- Part V: COVID-19 -- Hear no virus, see no virus, speak no virus: Swiss hotels' online communication regarding Coronavirus -- Factors influencing tourists' intention to use COVID-19 contact tracing app -- Examining Post COVID-19 Tourist Concerns Using Sentiment Analysis and Topic Modeling -- Enhancing the Visitor Experience in the time of COVID 19. The use of AI Robotics in Pembrokeshire Coastal Pathway.

Weitere Ausg.: Printed edition: 9783030657840

Weitere Ausg.: Printed edition: 9783030657864

Sprache: Englisch

Schlagwort(e): Electronic books. ; Conference papers and proceedings.

DOI: 10.1007/978-3-030-65785-7

URL: An electronic book accessible through the World Wide Web; click to view

URL: Click here to view book

URL: DOAB Directory of Open Access Books

URL: https://link.springer.com/10.1007/978-3-030-65785-7

URL: SpringerLink

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