Kooperativer Bibliotheksverbund

UID:

Umfang: 1 Online-Ressource (X, 191 p. 7 illus., 3 illus. in color) , Illustrationen

ISBN: 9783031524035

Serie: Professional Practice in Governance and Public Organizations

Weitere Ausg.: Erscheint auch als Druck-Ausgabe ISBN 978-3-031-52402-8

Weitere Ausg.: Erscheint auch als Druck-Ausgabe ISBN 978-3-031-52404-2

Weitere Ausg.: Erscheint auch als Druck-Ausgabe ISBN 978-3-031-52405-9

Sprache: Englisch

DOI: 10.1007/978-3-031-52403-5

URL: Volltext  (URL des Erstveröffentlichers)

UID:

Umfang: 1 online resource (195 pages)

Ausgabe: 1st ed. 2024.

ISBN: 9783031524035 , 3031524039

Serie: Professional practice in governance and public organizations,

Inhalt: This book examines the adoption of digital technologies in different sectors in South Africa. The authors investigate how digital innovation impacts development in various areas in the public and private sectors. Chapters in the book cover digital transformation in authorities and government bodies and how this transforms governance, this includes digital transformation for good governance in the public sector, tax authorities, local government, and traditional authorities. The second set of chapters emphasizes the digital transformation of business corporations, such as digital transformation lessons for small businesses, digital transformation of finance, and the banking sector. Other chapters delve into enterprise processes such as auditing, corporate reporting, good corporate reputation, enterprise risk management, and marketing environment. The book will appeal to an audience of scholars and professionals wanting to understand more about the role of digital transformation in emerging economies and how innovation influences economic growth.

Anmerkung: Chapter 1. A High Level Introduction -- Chapter 2. Digital Transformation in Enterprise Risk Management -- Chapter 3. Digital Transformation in Finance and Banking Sectors -- Chapter 4. Digital Transformation in Areas Administered by Traditional Authorities -- Chapter 5. Digital Transformation and the Process Improvements in General Finance Environment: the Good Governance Perspective -- Chapter 6. Digital Transformation in Corporate Reputation -- Chapter 7. Lessons on Digital Transformation in the Marketing Environment -- Chapter 8. Digital Transformation in the Finance and Banking Sector -- Chapter 9. Digital Transformation in the Auditing Environment -- Chapter 10. Digital Transformation of Corporate Reporting -- Chapter 11. Digital Transformation by Tax Authorities -- Chapter 12. Digital Transformation in the Small Businesses Sector.

Weitere Ausg.: ISBN 9783031524028

Weitere Ausg.: ISBN 3031524020

Sprache: Englisch

DOI: 10.1007/978-3-031-52403-5

UID:

Umfang: 1 online resource (195 pages)

Ausgabe: 1st ed.

ISBN: 3-031-52403-9

Serie: Professional Practice in Governance and Public Organizations Series

Anmerkung: Intro -- Preface -- Acknowledgements -- Contents -- A High Level Introduction -- 1 Introduction -- 2 The Case for Digital Transformation in the Developing World -- 3 Demarcation of Chapters -- References -- Digital Transformation in Enterprise Risk Management -- 1 Introduction -- 2 Enterprise Risk Management Versus Traditional Risk Management -- 2.1 Traditional Risk Management (TRM) System -- 2.2 Enterprise Risk Management (ERM) System -- 3 The Enterprise Risk Management Process -- 3.1 COSO ERM Objectives -- 3.2 COSO ERM Dimensions -- 3.3 COSO ERM Components -- 4 Conceptualising the Digitalisation of Enterprise Risk Management -- 5 The Role of Digital Transformation in the Enterprise Risk Management Process -- 6 Key Points -- References -- Digital Transformation in Finance and Banking Sectors -- 1 Introduction -- 2 Overview of the Banking and Financial Sector -- 3 COVID-19 and Digital Transformation Demand in the Banking and Financial Sector -- 4 Importance of Digital Transformation in the Banking and Financial Sector -- 5 How Digital Transformation is Reshaping the Bank and Financial Sector -- 6 Key Technologies Driving Digital Transformation in Banking and Financial Sector -- 7 Key Dimensions of Bank Digital Transformation -- 8 Financial Inclusion and Accessibility Driven by Digital Transformation -- 9 Challenges to the Adoption of Digital Transformation by Banks and other Financial Institutions -- 10 Future Trends and Prospects for Banks and Financial Institutions as they Embrace Digital Transformation -- 11 Key Points -- References -- Digital Transformation in Areas Administered by Traditional Authorities -- 1 Introduction to Traditional Authorities and Digital Transformation -- 2 Understanding Digital Transformation in Traditional Authorities -- 3 Challenges in Digital Transformation in Rural South Africa. , 4 Bridging the Digital Divide: Digital Literacy Among Traditional Authorities -- 5 Potential Benefits of Digital Transformation in Traditional Authorities -- 6 Future Perspectives on Digital Transformation in Traditional Areas -- 7 Key Points -- References -- Digital Transformation and the Process Improvements in General Finance Environment: The Good Governance Perspective -- 1 Introduction -- 2 Critical Literature Review on the Interaction of Digital Transformation and Good Governance in Finance -- 3 Digital Strategy and Digital Business Model for Finance Environment -- 4 Digital Maturity Model from the Digital Governance Perspective in the Finance Environment -- 5 The Interaction of Digital Transformation Index and Corporate Governance Index -- 6 Key Points -- Appendix 1: The Comparison of Major Corporate Governance Indexes -- Appendix 2: The Key Variables and Types of Digital Transformation Indexes (DTI) -- References -- References from Internet Pages -- Digital Transformation in Corporate Reputation -- 1 Introduction -- 2 Digital Transformation -- 3 Corporate Reputation -- 4 E-Reputation -- 5 Propositions and Practical Implications -- 6 Key Points -- References -- Lessons on Digital Transformation in the Marketing Environment -- 1 Introduction -- 2 Digital Transformation in Emerging Markets -- 3 Understanding Digital Transformation in the Marketing Environment -- 4 The Concept of Digital Marketing -- 5 Priorities for Digital Transformation in the Marketing Environment -- 5.1 Focus on the Customer "Customer First" and Their Needs -- 5.2 Embrace New Technologies -- 5.3 Build a Strong Digital Culture and Capabilities -- 6 Challenges in Implementing Digital Transformation in Marketing -- 7 Key Steps to Achieve Digital Transformation in Marketing -- 8 Key Points -- References -- Digital Transformation in the Finance and Banking Sector. , 1 Introduction -- 2 Customer Experience -- 2.1 Personalisation -- 2.1.1 Personalisation Value in Banking -- 2.1.2 The Advantages of Personalisation -- 2.1.3 Challenges with Personalisation -- 2.2 Omnichannel Experience -- 2.2.1 Relevance of Omnichannel in Banking and Finance -- 2.2.2 The Advantages of Omnichannel Experiences -- 2.2.3 Omnichannel Experiences: Implementation Challenges -- 2.2.4 Banking's Future with Omnichannel -- 3 Simplicity and Usability -- 3.1 The Value of Simplicity and Usability -- 3.2 Advantages of Simple and Usable Digital Platforms -- 4 Security and Trust -- 4.1 Security and Trust: The Dual Challenge -- 4.2 Advantages of Maintaining Security and Trust -- 4.3 Techniques to Strengthen Security and Trust -- 5 Instantaneous Services -- 5.1 Factors That Encourage a Need for Speed -- 5.2 Consequences of Instantaneous Services -- 5.3 Challenges and Things to Think About -- 6 Feedback and Continuous Improvement -- 6.1 The Role of Customers Feedback in Digital Banking -- 6.2 The Need for Constant Improvement -- 6.3 Continuous Improvement and Feedback Are Linked -- 7 Accessibility and Inclusion -- 7.1 Accessibility and Inclusion: How Important Are They? -- 7.2 Strategies to Make Digital Banking More Accessible -- 7.3 Promoting Inclusion in the Ecosystem of Digital Banking -- 8 Transparency -- 8.1 Transparency in Digital Banking: Its Increasing Importance -- 8.2 Transparency in Digital Banking: Different Aspects -- 8.3 Techniques to Increase Transparency in the Digital Transformation -- 8.4 Data-Driven Banking -- 8.5 Utilising Customer Data to Personalise Experience -- 8.6 Fraud Detection and Risk Management -- 8.7 Efficiency in Operations and Cost Reductions -- 8.8 Strategic Decision-Making -- 8.9 Challenges and Consequences -- 8.10 Conclusion -- 8.11 Digital Context -- 8.12 Chatbots and Automated Customer Service. , 8.13 Processes for Digital Onboarding and KYC -- 8.14 Trading and Investment Using Algorithms -- 8.15 Digital Wallets and Mobile Banking -- 8.16 Challenges and Potential Future Effects -- 9 Conclusion -- 10 Key Points -- References -- Digital Transformation in the Auditing Environment -- 1 Introduction -- 2 Theoretical Framework -- 3 The External Auditing Process -- 4 Factors Affecting Adoption of DT for the Auditing Engagements -- 5 Adoption of Digital Technologies in Auditing -- 5.1 Examples of Digital Technologies That Could Be Used in Auditing -- 6 The Transformation of Auditing by Digital Technologies -- 7 Implications of Adopting DT on International Audit Standards (ISAs) -- 8 Benefits and Challenges of Employing DT in Auditing -- 8.1 Benefits of Digital Transformation on Auditing -- 8.1.1 Reduced Audit Risk -- 8.1.2 Improved Audit Efficiency -- 8.1.3 Improved Audit Quality -- 8.2 Challenges of Digital Transformation on Auditing -- 8.2.1 Data Insecurity -- 8.2.2 Cost Implications -- 8.2.3 Lack of Skilled Human Capital -- 8.2.4 Standardization of Information and Data -- 9 The Current Status of the Auditing Environment -- 10 Key Points -- References -- Digital Transformation of Corporate Reporting -- 1 Introduction -- 2 Concept of Corporate Reporting -- 3 Objectives of Corporate Reporting -- 3.1 Voluntary Disclosures -- 3.2 Mandatory Disclosures -- 3.3 Corporate Reporting -- 4 Digitisation and Digitalisation -- 5 Digital Corporate Reporting in Practice -- 6 Digital Corporate Reporting and Its Effects -- 7 Key Points -- References -- Digital Transformation by Tax Authorities -- 1 Introduction -- 2 Definition of Key Terms -- 2.1 Tax Administration -- 2.2 Digital Transformation -- 2.3 Tax Administration Authorities -- 3 Critical Success Factors for Digital Transformation by Tax Authorities -- 3.1 A Clear Vision and Strong Leadership. , 3.2 Staff Development and Training -- 3.3 Stakeholder Orientation -- 3.4 Security and Reliability of Technologies and Digital Platforms -- 3.5 Creation Collaboration and Partnerships -- 3.6 Culture and Change Management -- 4 Digital Technologies and Digital Transformation of Tax Administration -- 4.1 Electronic Tax Administration Systems -- 4.2 Online Filing of Tax Returns and Payments -- 4.3 Artificial Intelligence -- 4.4 Big Data and Data Analytics -- 4.5 Internet of Things (IoT) -- 4.6 Blockchain -- 5 Benefits of Digital Transformation by Tax Authorities -- 6 Challenges of Digital Transformation by Tax Authorities -- 7 Implications of Digital Transformation by Tax Authorities -- 8 Key Points -- References -- Digital Transformation in the Small Businesses Sector -- 1 Introduction -- 2 Literature Review -- 3 Methodology -- 3.1 Qualitative Research -- 3.1.1 In-Depth Interviews -- 3.1.2 Focus Group Discussions -- 3.1.3 Thematic Analysis -- 3.2 Quantitative Research -- 3.2.1 Survey Design -- 3.2.2 Survey Distribution -- 3.2.3 Data Analysis -- 4 Ethical Considerations -- 5 Findings -- 5.1 Current State of Digital Transformation Adoption -- 5.2 Primary Drivers of Digital Transformation -- 5.2.1 Competitive Pressure -- 5.2.2 Cost Reduction -- 5.2.3 Customer Demand -- 5.3 Barriers to Digital Transformation -- 5.3.1 Financial Constraints -- 5.3.2 Lack of Expertise -- 5.3.3 Resistance to Change -- 5.4 Measuring Success -- 5.4.1 Customer Feedback -- 5.4.2 Increased Website Traffic -- 5.4.3 Conversion Rates -- 5.4.4 Cost Savings -- 5.5 Discussion -- 5.5.1 Digital Transformation: A Necessity for Small Businesses -- 5.5.2 Competitive Pressure as a Motivator -- 5.6 Cost Reduction as a Motivator -- 5.7 Customer Demand as a Motivator -- 5.8 Barriers to Digital Transformation -- 5.9 Financial Constraints as a Barrier -- 5.10 Lack of Expertise as a Barrier. , 5.11 Resistance to Change as a Barrier.

Weitere Ausg.: ISBN 3-031-52402-0

Sprache: Englisch

UID:

Umfang: X, 191 p. 7 illus., 3 illus. in color. , online resource.

Ausgabe: 1st ed. 2024.

ISBN: 9783031524035

Serie: Professional Practice in Governance and Public Organizations,

Inhalt: This book examines the adoption of digital technologies in different sectors in South Africa. The authors investigate how digital innovation impacts development in various areas in the public and private sectors. Chapters in the book cover digital transformation in authorities and government bodies and how this transforms governance, this includes digital transformation for good governance in the public sector, tax authorities, local government, and traditional authorities. The second set of chapters emphasizes the digital transformation of business corporations, such as digital transformation lessons for small businesses, digital transformation of finance, and the banking sector. Other chapters delve into enterprise processes such as auditing, corporate reporting, good corporate reputation, enterprise risk management, and marketing environment. The book will appeal to an audience of scholars and professionals wanting to understand more about the role of digital transformation in emerging economies and how innovation influences economic growth.

Anmerkung: Chapter 1. A High Level Introduction -- Chapter 2. Digital Transformation in Enterprise Risk Management -- Chapter 3. Digital Transformation in Finance and Banking Sectors -- Chapter 4. Digital Transformation in Areas Administered by Traditional Authorities -- Chapter 5. Digital Transformation and the Process Improvements in General Finance Environment: the Good Governance Perspective -- Chapter 6. Digital Transformation in Corporate Reputation -- Chapter 7. Lessons on Digital Transformation in the Marketing Environment -- Chapter 8. Digital Transformation in the Finance and Banking Sector -- Chapter 9. Digital Transformation in the Auditing Environment -- Chapter 10. Digital Transformation of Corporate Reporting -- Chapter 11. Digital Transformation by Tax Authorities -- Chapter 12. Digital Transformation in the Small Businesses Sector.

In: Springer Nature eBook

Weitere Ausg.: Printed edition: ISBN 9783031524028

Weitere Ausg.: Printed edition: ISBN 9783031524042

Weitere Ausg.: Printed edition: ISBN 9783031524059

Sprache: Englisch

DOI: 10.1007/978-3-031-52403-5

URL: https://doi.org/10.1007/978-3-031-52403-5